Absolutely terrific service from start to finish. Not anything was an an issue, made sure I was looked after throughout. Grant, thank you for the best service I have ever recieved when purchasing a... See more
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Used cars for sale in Southend-on-Sea & Basildon, Essex: Reynolds Motor Group: Competitive finance deals, part exchanges welcome, call now!
Contact info
Southend arterial road , SS14 3AU, Basildon, United Kingdom
- 01268 273 900
- sales@reynoldsmotorgroup.co.uk
- www.reynoldsmotorgroup.co.uk
Replied to 77% of negative reviews
Typically replies within 48 hours
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Great experience purchasing my new car…
Great experience purchasing my new car today. Exceptional service from Harrison. Would definitely recommend to anybody looking to purchase a new car to visit ASAP!
Purchased my Porsche Macan yesterday…
Purchased my Porsche Macan yesterday from their Southend branch. Dealt with Adam Kirkland. Lovely car bought at a very good price. Was a very smooth and hassle free process
Highly recommended
Very knowledgeable and helpful staff
Very knowledgeable and helpful staff, great service, thank you.
Brought a car with yous
Brought a car with yous! Easy straight forward no problems with the car. Thank you
had a great experience with Reynolds…
had a great experience with Reynolds Motor Group, and a big part of that was thanks to Jess. From the moment I arrived, Jess was friendly, professional, and genuinely helpful. He took the time to answer all my questions, explained everything clearly, and made the whole process feel straightforward and stress-free.
What stood out most was that Jess never made me feel pressured. Instead, he focused on making sure I found the right car for my needs and that I was completely comfortable with my decision. His knowledge and honest approach made a real difference.
Overall, excellent customer service and a smooth experience from start to finish. I’d definitely recommend Reynolds Motor Group, and if you get the chance, ask for Jess — you’ll be in good hands.
Untrustworthy and Unprofessional!
I’m really disappointed with my experience at this dealership. The customer service was unprofessional and, at times, downright rude. I felt brushed off when asking simple questions, and there was very little effort made to actually help or provide clear information.
What made things worse was that some of the details I was given about a car turned out to be completely incorrect. When I checked the information myself, it was obvious that what I had been told wasn’t accurate at all, and had I gone ahead based on what they said, it could have ended up being a very costly mistake.
Overall, I left feeling frustrated and let down. I expected honesty and basic respect, but unfortunately, that wasn’t the case here. I won’t be returning, and I can’t recommend them to anyone.
Wouldn’t trust
Be sure to check the drive of the car, imagine picking up your car for it to have issues straight away. They took the car in for few weeks left me with nothing but paying for the monthly payments of car plus insurance. When I tried to cancel as they emailed the finance group to say I’m cancelling for no reason failing to mention they gave me a car that’s not road worthy lol , obviously I cancelled got my money back and advising everyone to not use them

Reply from Reynolds motor group
This company has been straightforward…
This company has been straightforward and helpful to deal with. Alfie and Lee were friendly and also keen to do all they can to help. They offered a good deal and organised repairs and MOT as needed. Plus a battery check and even a spare key. I’m very happy with the car they’ve provided.
very friendly staff specially harrison…
very friendly staff specially harrison good car
Brilliant thank you!
Really happy Adam helped us to find our new family car! We had a very smooth experience and would not hesitate to buy from here again. Really pleased thank you!
5* will be back!
Harrison helped me throughout purchasing my new car, he has been SO helpful and made it completely stress free. Great communication and prompt service! Will be a return customer :)

Reply from Reynolds motor group
Great service
Great service, extremely friendly staff, very knowledgeable and helpful, easy process, highly recommend

Reply from Reynolds motor group
Harrison made my purchase a great experience …
Harrison was a great person to deal with, he was very knowledgeable and helpful and kept me up to date with all aspects of my purchase and collection. Great service.

Reply from Reynolds motor group
I recently bought a car from RMG and…
I recently bought a car from RMG and was amazed how good this company is. I had a bad experience with another car dealership and was recommended to RSG by a friend who spoke very highly about them. They were efficient, extremely helpful and delivered an exceptional service. A large part of our conversations was about the after sales service they provide. I trust this company and would happy to recommend them to others. A big thank to Gary who organised everything for me.
John Hambi

Reply from Reynolds motor group

Reply from Reynolds motor group
Anthony
The guys were great helped with everything and kept me informed coordinating the process of getting my vehicle absolutely brilliant service

Reply from Reynolds motor group

Reply from Reynolds motor group
Alfie was great .smooth sale and…
Alfie was great .smooth sale and nothings a problem for these guys.
Thank you !!
Love my new car

Reply from Reynolds motor group
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