Reynolds motor group Reviews 1,383

TrustScore 4.5 out of 5

4.5

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers frequently highlight the exceptional service they received, noting that the staff were consistently helpful, friendly, and efficient throughout their interactions. People particularly appreciate the smooth and stress-free process, with many feeling well-informed and supported in their decisions. Consumers also commend the outstanding customer service, emphasizing that the team goes above and beyond to assist them. Reviewers often mention feeling no pressure to buy and appreciate the personalized attention they receive. The overall sentiment suggests a highly positive and satisfying experience for many.

What people talk about most

Staff

Clients share positive opinions on staff. Many customers praise the helpfulness, professionalism, and... See more

Service

Customers had positive experiences with service. Many reviewers praise the knowledgeable, helpful, and... See more

Product

People report ambiguous experiences with the product. Many customers express satisfaction, praising their new... See more

Customer service

Reviewers mention ambiguous feedback about customer service. Many customers report excellent service,... See more

Based on these reviews

Rated 5 out of 5 stars

Absolutely terrific service from start to finish. Not anything was an an issue, made sure I was looked after throughout. Grant, thank you for the best service I have ever recieved when purchasing a... See more

Rated 5 out of 5 stars

Visited RMG Billericay on Saturday 31st May. Met Callum who I had been communicating with. he was very friendly and helpful and let my wife and I view the 71 plate Kia Sportage at our own leisure -... See more

Company replied

Rated 5 out of 5 stars

I recently bought a car from RMG and was amazed how good this company is. I had a bad experience with another car dealership and was recommended to RSG by a friend who spoke very highly about them. T... See more

Company replied

Rated 5 out of 5 stars

My family has bought several cars from Southend Reynolds over the last few years. We wouldn't go anywhere else. Jess and Alfie have always looked after us whether buying a first car for our... See more

Company replied

Rated 5 out of 5 stars

I have returned to RMG again for a new car and the service from Jesse has been outstanding, he listened to everything I wanted and we found the perfect car! He is professional, efficient and sorted ev... See more

Company replied

Rated 5 out of 5 stars

I recently purchased a Mini and had the absolute pleasure of working with Jesse throughout the process. From the moment I walked in, Jesse was welcoming, knowledgeable, and genuinely invested in hel... See more

Rated 5 out of 5 stars

Great experience throughout the process of choosing my ideal car with Frankie at Southend RMG. Very helpful team overall, and Frankie was highly responsive to all questions I had and kept me in th... See more

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Rated 5 out of 5 stars

Brought my new Nissan Juke today. The service from all the guys here was great. Made buying the car easy. Great customer service. Would definitely recommend. The car was given a valet before i collect... See more

Company replied

Rated 5 out of 5 stars

Wow what can I say. From start to finish what amazing treatment we were provided with from this team. Customer service is outstanding and did not at all at any time feel like I was being push... See more

Company replied

Rated 5 out of 5 stars

From start to finish it was amazing Adam went above and beyond to help us get the car we wanted, he made it possible that we came in on Saturday.. and by next Saturday we was driving away in it! Me an... See more

Rated 5 out of 5 stars

Brought a few cars from Reynolds, Jesse has always been super helpful and nothing is ever too much trouble! Will always continue to go back such a friendly group of people!

Company replied

Rated 5 out of 5 stars

Harrison helped me throughout purchasing my new car, he has been SO helpful and made it completely stress free. Great communication and prompt service! Will be a return customer :)

Company replied

Rated 5 out of 5 stars

Adam sorted my car finance and within 2 days had my new ID 3 dropped off on my door step, can't recommend enough. Fantastic family run company

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Rated 5 out of 5 stars

appier with the service we received. Adam was brilliant, very informative, professional, genuine and friendly, we felt very confident with him. We bought a Nissan Juke which we absolutely love, it's e... See more

Company replied

Rated 5 out of 5 stars

Very helpful and friendly. Communication with us about the car was perfect, after sales was lovely if we had any questions they were answered and swiftly. Thanks Adam for a great experience

Company replied

Rated 5 out of 5 stars

Lovely Showroom & lovely friendly helpful trustworthy people. Was a pleasure to do business with & I'm really pleased with my vehicle. Jess helped me have a great experience. Thanks Jess... I H... See more

Company replied

Rated 5 out of 5 stars

Harrison was a great person to deal with, he was very knowledgeable and helpful and kept me up to date with all aspects of my purchase and collection. Great service.

Company replied

Rated 5 out of 5 stars

Great service from start to finish. Very considerate of your wants and specifically found the perfect car for me. Will definitely go here from now on!

Company replied

Rated 5 out of 5 stars

What to say ……. Ron, Jessie and team were fantastic. I had to wait 8 weeks for my Alfa romeo but my god was it worth it. The guys are truely honest and would not let the car come to to me until they w... See more

Company replied

Rated 5 out of 5 stars

Really happy Adam helped us to find our new family car! We had a very smooth experience and would not hesitate to buy from here again. Really pleased thank you!

Rated 5 out of 5 stars

Amazing company, jesse and team were very helpful. I had a new car in a matter of a few days. I 100%recommend. This is the 2nd car ive had from this company and never had any issues.

Company replied

Rated 5 out of 5 stars

It was my first time buying a car and Frankie was an absolute godsend. She was communicative, understanding and dealt with all my requests and questions with no hesitation. Absolutely perfect experien... See more

Rated 5 out of 5 stars

The guys were great helped with everything and kept me informed coordinating the process of getting my vehicle absolutely brilliant service

Company replied

Rated 5 out of 5 stars

Great day with Jesse, got exactly what I wanted on a trade in and the new car drove home amazingly

Rated 5 out of 5 stars

Great service, extremely friendly staff, very knowledgeable and helpful, easy process, highly recommend

Company replied

Rated 5 out of 5 stars

All the staff are helpful and polite, they manage to find a company who finance my car from theme for a very reasonable rate and affordable, just give theme the document that they need and they will d... See more

Company replied

Rated 5 out of 5 stars

Lovely and easy purchase, so far so good with the car, credit to Alfie!

Rated 5 out of 5 stars

Alfie was great .smooth sale and nothings a problem for these guys. Thank you !! Love my new car

Company replied

Rated 5 out of 5 stars

I found that jess was very helpful and courtiest

Company replied

Rated 5 out of 5 stars

This company has been straightforward and helpful to deal with. Alfie and Lee were friendly and also keen to do all they can to help. They offered a good deal and organised repairs and MOT as needed.... See more

Rated 5 out of 5 stars

Brought a car with yous! Easy straight forward no problems with the car. Thank you

Rated 5 out of 5 stars

had a great experience with Reynolds Motor Group, and a big part of that was thanks to Jess. From the moment I arrived, Jess was friendly, professional, and genuinely helpful. He took the time to... See more

Rated 1 out of 5 stars

Be sure to check the drive of the car, imagine picking up your car for it to have issues straight away. They took the car in for few weeks left me with nothing but paying for the monthly payments of c... See more

Company replied

Rated 1 out of 5 stars

Bought a car 34 days ago, now I have an engine management light on, a misfire and also the engine just doesn’t sound right. Called the dealer as the warranty provided does not properly cover the car a... See more

Company replied

Rated 1 out of 5 stars

DO NOT BUY FROM THIS GARAGE - my daughter and son-in-law purchased a car from this dealer, paid extra for a years warranty and have had nothing but trouble since they got it - and when they went back... See more

Company replied

Rated 1 out of 5 stars

DO NOT BUY A CAR FROM HERE!! After having the engine management light come on 34 days after I got the car, the salesman Adam laughing down the phone telling me it’s a 5 year old car, to trying to a... See more

Company replied

Rated 2 out of 5 stars

Would be one star, but gave an extra one to the service team. Got a car, engine light came on less than 5 miles after. They worked to fix it, said it would be good to drive until the fix b... See more

Company replied

Rated 1 out of 5 stars

Bought a van few weeks ago that has turned out to be a complete money pit , was told it had a “ premium warranty “ when infact it’s a waste of time , 10% excess and doesn’t cover a f... See more

Company replied

Rated 1 out of 5 stars

I’m really disappointed with my experience at this dealership. The customer service was unprofessional and, at times, downright rude. I felt brushed off when asking simple questions, and there was... See more


Company details

  1. Car Dealer

Information provided by various external sources

Used cars for sale in Southend-on-Sea & Basildon, Essex: Reynolds Motor Group: Competitive finance deals, part exchanges welcome, call now!


Contact info


4.5

Excellent

TrustScore 4.5 out of 5

1K reviews

5-star
4-star
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1-star

Replied to 77% of negative reviews

Typically replies within 48 hours

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Rated 5 out of 5 stars

Purchased my Porsche Macan yesterday…

Purchased my Porsche Macan yesterday from their Southend branch. Dealt with Adam Kirkland. Lovely car bought at a very good price. Was a very smooth and hassle free process
Highly recommended

14 March 2026
Unprompted review
Rated 5 out of 5 stars

had a great experience with Reynolds…

had a great experience with Reynolds Motor Group, and a big part of that was thanks to Jess. From the moment I arrived, Jess was friendly, professional, and genuinely helpful. He took the time to answer all my questions, explained everything clearly, and made the whole process feel straightforward and stress-free.

What stood out most was that Jess never made me feel pressured. Instead, he focused on making sure I found the right car for my needs and that I was completely comfortable with my decision. His knowledge and honest approach made a real difference.

Overall, excellent customer service and a smooth experience from start to finish. I’d definitely recommend Reynolds Motor Group, and if you get the chance, ask for Jess — you’ll be in good hands.

2 March 2026
Unprompted review
Rated 1 out of 5 stars

Untrustworthy and Unprofessional!

I’m really disappointed with my experience at this dealership. The customer service was unprofessional and, at times, downright rude. I felt brushed off when asking simple questions, and there was very little effort made to actually help or provide clear information.

What made things worse was that some of the details I was given about a car turned out to be completely incorrect. When I checked the information myself, it was obvious that what I had been told wasn’t accurate at all, and had I gone ahead based on what they said, it could have ended up being a very costly mistake.

Overall, I left feeling frustrated and let down. I expected honesty and basic respect, but unfortunately, that wasn’t the case here. I won’t be returning, and I can’t recommend them to anyone.

10 October 2025
Unprompted review
Rated 1 out of 5 stars

Wouldn’t trust

Be sure to check the drive of the car, imagine picking up your car for it to have issues straight away. They took the car in for few weeks left me with nothing but paying for the monthly payments of car plus insurance. When I tried to cancel as they emailed the finance group to say I’m cancelling for no reason failing to mention they gave me a car that’s not road worthy lol , obviously I cancelled got my money back and advising everyone to not use them

8 January 2026
Unprompted review
Reynolds motor group logo

Reply from Reynolds motor group

Thanks for your feedback. We’re sorry to hear this, as it’s not the experience we aim to provide. We’ve checked our records and can’t currently trace a sale or finance agreement under this name at our Southend branch, so we’re unable to investigate from this review alone. Please contact our Southend management team with the vehicle registration, the date of purchase/collection, and the finance provider details so we can urgently look into what happened. We can’t discuss account specifics publicly, but we will respond directly.

Rated 5 out of 5 stars

This company has been straightforward…

This company has been straightforward and helpful to deal with. Alfie and Lee were friendly and also keen to do all they can to help. They offered a good deal and organised repairs and MOT as needed. Plus a battery check and even a spare key. I’m very happy with the car they’ve provided.

16 February 2026
Unprompted review
Rated 5 out of 5 stars

Brilliant thank you!

Really happy Adam helped us to find our new family car! We had a very smooth experience and would not hesitate to buy from here again. Really pleased thank you!

11 December 2025
Unprompted review
Rated 5 out of 5 stars

5* will be back!

Harrison helped me throughout purchasing my new car, he has been SO helpful and made it completely stress free. Great communication and prompt service! Will be a return customer :)

11 December 2025
Unprompted review
Reynolds motor group logo

Reply from Reynolds motor group

Thank you Brodie!

Rated 5 out of 5 stars

Great service

Great service, extremely friendly staff, very knowledgeable and helpful, easy process, highly recommend

2 December 2025
Unprompted review
Reynolds motor group logo

Reply from Reynolds motor group

Thank you Stephen!

Rated 5 out of 5 stars

I recently bought a car from RMG and…

I recently bought a car from RMG and was amazed how good this company is. I had a bad experience with another car dealership and was recommended to RSG by a friend who spoke very highly about them. They were efficient, extremely helpful and delivered an exceptional service. A large part of our conversations was about the after sales service they provide. I trust this company and would happy to recommend them to others. A big thank to Gary who organised everything for me.
John Hambi

12 November 2025
Unprompted review
Reynolds motor group logo

Reply from Reynolds motor group

Thank you John!

Rated 5 out of 5 stars

Anthony

The guys were great helped with everything and kept me informed coordinating the process of getting my vehicle absolutely brilliant service

24 October 2025
Unprompted review
Reynolds motor group logo

Reply from Reynolds motor group

Thank you Paul!

Rated 5 out of 5 stars

Car buying

I found that jess was very helpful
and courtiest

26 September 2025
Reynolds motor group logo

Reply from Reynolds motor group

Thank you Robert

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