Car Planet Reviews 5,297

Worst car company. I'm looking forward to see CEO

Excellent! I'm delighted with my car purchase and the splendid service I received from Kaleem and the team at Car Planet. I was somwhat apprehensive purchasing a car on the strength of a website listing and a video tour of a car 200 miles away from my home. I needn't have worried. Everthing was as described and the car was carefully delivered a few days later. I can highly recommend Car Planet.

I’m honestly quite shocked by my visit. While the service itself was average at best, what really stood out (in a bad way) was the hygiene. There was a noticeably strong smell of body odour from some of the sales associates, which made the whole experience uncomfortable.

It makes you wonder whether basic cleanliness standards are actually enforced, as it didn’t feel professional at all. It’s a shame because this is something so easily avoidable, yet it completely impacted my impression of the place.

Wouldn’t recommend based on this experience.

Date of experience: October 2025

Quick easy and professional

Amazing customer service from araon from barnet and mash from customer care. Beautiful car amazing rapid customer service at all times. Will be a regular customer when I get my next car and will recommend to friends and family. Really happy with my purchase with Car planet!

After sales helped me with my issue. Sales team I wasn’t too impressed with. Ahmad from after sales looked after me and did a very good job. Thanks

The service I received from both Nirvan and then Jay was exceptional, both very personable and helped me to purchase a fantastic vehicle.

Kleo and Malik were super helpful when I had issues with my vehicle. They worked quick to solve the problem :)

Honest feedback and recommendations about cars that we viewed.

Went to pick up car at pre arranged time of 10:30 finally seen at 11:00. Very pleasant guy , (not the one I'd been dealing with). After a lot of form filling finally left at 12:30.

Apart from the delays and the initial hard selling of extras, the car and price is fine.

Extremely disappointing experience from start to finish.
 
I purchased a car last week with home delivery arranged and was in regular contact with the salesperson throughout. I made it clear that the vehicle needed to be delivered before a specific time, as I would not be home afterwards, and was also told the car would be delivered with half a tank of fuel.
On the day of delivery, I received no communication at all and had to chase the dealership myself for updates. Only then was I informed that the delivery had been delayed. Despite repeatedly calling for updates, no one proactively contacted me. After several stressful hours, the car eventually arrived around three hours late — and with an entirely empty fuel tank.
 
On inspection, I also discovered scratches on the right-hand side near the wheel, which had not been disclosed beforehand. This was particularly disappointing as I had been explicitly told there were no marks on the vehicle and that any issues would be pointed out in advance.
I raised these concerns immediately, provided photographic evidence, and was told I would be contacted to discuss fuel reimbursement and compensation. That was three days ago. Since then, despite multiple follow-up messages and phone calls — including queries about where the service book is — I have received no response. I have been repeatedly told a manager would call me back, but this has not happened.
 
At this point, I feel completely ignored and have been forced to leave a public review simply to get a response. This entire process has caused unnecessary stress and could have been easily avoided with basic communication and honesty. I would not recommend purchasing a car from here based on this experience.

Car Planet delivered excellent service from start to finish especially Ideal, who supported me every step of the way when purchasing my new car. His knowledge and professionalism were outstanding, and he made the whole experience feel easy and stress free. He took the time to ensure I was completely happy and confident before making my decision.

Ideal and his manager went above and beyond to make sure I found a car that had everything I needed and wanted. I’m so pleased I chose Car Planet and will definitely be recommending them to family and friends.

Thank you so much for your patience, help, and time it’s truly appreciated.

I purchased a vehicle from Car Planet Barnet in November 2025 last year . Within a few hours of driving the car, I noticed a serious issue — the vehicle was shaking when braking.

I reported this to the dealership immediately. They acknowledged the issue and replaced the brake discs. However, within a short period, the exact same problem returned.

Since then, I have taken the car to multiple independent garages, all of whom confirmed that the issue is still present. Despite this, the dealership later suggested it could be due to “driver error,” which I strongly dispute given the issue started almost immediately after purchase and persisted even after their repair attempt.

After leaving an initial review, I was contacted and asked to remove it on the condition that they would resolve the issue and arrange for the car to be properly inspected and repaired. I agreed and removed the review in good faith.

Unfortunately, since doing so, communication has been extremely poor. I have made multiple attempts to arrange a confirmed booking for the vehicle to be inspected, including agreeing on availability, but I have received no clear confirmation. Calls have gone unanswered or been dropped, and messages have not been followed up.

As it stands, I am still without a resolution and without a confirmed appointment, despite repeated efforts on my side to cooperate and resolve this matter.

This has been a very frustrating experience, and I would expect a dealership to take responsibility for a fault reported so soon after purchase and follow through on agreed actions.

If this matter is not resolved promptly, I will be pursuing further action.
I would not recommend based on my experience.

Great service overall.

Yusif, was very helpful and went out of his way to make sure that we were well looked after.

It was a very positive experience overall. I recently ordered my VW Golf online from Car Planet. There’s just a minor issue at the moment, but they’ve assured me it will be sorted free of charge.

Bought car on basis of sales video only to find a part (not a cheap part) clearly visible in the video was missing on delivery. As soon as car delivered Car Planet goes radio silent and doesn't respond to any emails. I have had to serve a Letter Before Action on them and will be issuing claim shortly. Very dissapointing!

We bought a car yesterday and had a great experience. Mohammed Malkhi was professional in his approach, friendly, and very helpful throughout the process. He took the time to show us everything clearly and made sure we felt comfortable with our decision. Highly recommend!

My daughter purchased a 2023 plate vehicle from Car Planet last November. It was delivered to our home without her having physically viewed the car. The actual purchasing of the vehicle was really straightforward. We were really happy with it when it arrived.

Roll on to March 2026 and it fails its first MOT. Its emissions were way too high. She contacted Car Planets after sales team and this is where it all fall apart! Numerous phone calls, emails etc with a chap named Ziad - who was frankly useless! He never returned calls or emails. The ridiculous thing is the car was still under the manufacturers warranty but as Ziad was as much use as a chocolate teapot - it expired. He finally booked the car into a garage local to us for diagnostics - then changed it at the last minute to another garage. She drops off the car, to later on receive a call from the garage informing her that Car Planet hadn’t authorised the diagnostics! Eventually that was done - the fault diagnosed and the part ordered but no one authorised the work to be done.

I rang Car Planet on my daughter’s behalf and got put through to a customer service manager named Malik. This is where this all turned around. He gave me a direct What’s App to contact him at any time. Malik got stuff done! He assigned a new agent to the case - Kleo. Between them they arranged for the car to be collected from the garage and taken to their Mega Centre to be checked over. Although frustrating at least something was being done. I do find it odd though that the guy collecting the vehicle from the garage refused to show ID??? Which again caused a delay - which after talking with Malik was rectified. An ancient courtesy car was supplied - it looked and smelt like several dogs had been living in it! We collected the car a week later fixed and MOT’d. I was also reimbursed for fuel. Without Malik and Kleo this wouldn’t have happened. They are an absolute credit to Car Planet who really need to consider there after sales service as a whole. Getting through to them is a nightmare. 1 hour wait times and then they hang up on you. There is a real lack of communication. As for there 150 point check - surely emissions is part of that?

Although we are pleased with the outcome and thankful to Malik and Kleo - we would not purchase from Car Planet again and wouldn’t recommend them.

I’d like to give a special shoutout to Sababa. After contacting Car Planet’s aftercare team, Sababa handled the situation professionally and fully understood my concerns. She arranged diagnostics for the very next day, and within an hour the issue was identified and the battery replaced.

Sababa is a real asset to Car Planet, and I’m very grateful for how quickly and efficiently she resolved the issue.