Proovia Couriers Reviews 

59,604
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 15,150 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently highlight the exceptional delivery service, noting that team members are consistently polite, highly organized, and always arrive right on schedule. Many buyers also appreciate the helpful messaging system, which provides regular updates and makes tracking shipments extremely easy, smooth, and stress-free. However, some people mentioned that items occasionally arrived dirty or marked upon delivery, requiring additional cleaning or causing unexpected frustration. Some reviewers were not happy with unhelpful attitudes, poor communication, or unprofessional behavior experienced during a small number of specific deliveries.

What people talk about most

Delivery service

Consumers find delivery_service to be positive, highlighting prompt arrivals and professional handling of... See more

Staff

Reviewers mention positive feedback about staff, highlighting that delivery drivers are consistently quick,... See more

Service

Customers consistently note positive experiences with service, highlighting excellent communication and... See more

Product

Users describe ambiguous interactions with product, reflecting a split opinion among reviewers. Many... See more

Customer service

Customers had positive experiences with customer_service, noting prompt and friendly assistance. Reviewers... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Chirita Stefan and his partner delivered our 2 seater settee and recliner chair efficiently and with minimal fuss . Through the narrow porch and internal doors and placed in the lounge . Cheers lads ,... See more

Rated 5 out of 5 stars

I had a very large bookcase delivered by Gurpreet Singh and a colleague. They were so efficient, friendly and helpful, I was impressed. I received texts letting me know delivery date and allowing me... See more

Rated 5 out of 5 stars

Highly delighted with the service provided. Brought me a new suite from the supplier in south Wales to the west coast of Glasgow. Guys were super at their job, I received a friendly service,... See more

Rated 5 out of 5 stars

I am very happy with this transporter. Their quote was considerably less than the rest, I did wonder if it was too good to be true so I checked their customer reviews which in the main were very good.... See more


Company details

  1. Courier Service
  2. Courier and Delivery Service
  3. Moving and Storage Service
  4. Moving Company
  5. Piano Moving Service
  6. Shipping Company

About Proovia Couriers

Written by the company

Proovia Couriers:
Prioritizing Customer and Employee Satisfaction.

Our journey began 8 years ago in Birmingham, with a single container, a brave man, a Sprinter van, and a dispatcher fueled by enthusiasm and a dream. Through hard work and unwavering determination, that dream gradually transformed into reality. Today, we operate from a massive warehouse and office, employing 160 dedicated staff members and utilizing over 60 vans to serve customers daily.

We specialize in courier services, focusing primarily on furniture transportation, including wardrobes, chairs, sofas, desks, tables, and sideboards. Additionally, our expert couriers are trained to handle motorcycles, pianos, and sports equipment. Proovia proudly serves local shops, auction houses, and residents, collecting and delivering items all across the UK.

Contact
Fort Dunlop Office 110B24 9FE, Birmingham, UK

Our primary commitment is to position your items exactly where you want them, without any extra charges.

We understand how crucial it is for you to have your items placed perfectly! We don't merely deliver – we ensure each item is positioned just where it needs to be!


Contact info

4.8

Excellent

TrustScore 5 out of 5

60K reviews

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Replied to 98% of negative reviews

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4.8

All reviews

(59,604)

14,632 reviews in the last 12 months

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Rated 3 out of 5 stars

Delayed delivery; surly delivery crew

We paid for a two man delivery as the furniture being delivered had to go to an upstairs bedroom. We made special arrangements to be here on the originally offered delivery date, and were only told on the morning of the delivery that it was not possible. Eventually, after complaining, a new delivery was offered three days later. The two delivery men who came were surly and unhelpful. Although we had paid for the items to go upstairs, they didn’t want to do it. After taking the first item upstairs, the one who spoke English, said he wasn’t sure if they could take the other piece upstairs. Having seen other much larger pieces of furniture be taken up the stairs, I knew it was a fairly simple process, and told him how to do it. They were big men and more than capable of managing the job they were contracted and paid to do, and although they did do it, they were ungracious and disgruntled. One of them also reeked of cigarette smoke. I know it’s a tough physical job, but can you at least send out people who are pleasant and prepared to do their jobs cheerfully. And it would be helpful if they had some command of English.

7 August 2026
Rated 5 out of 5 stars

Most exceptional courier experience I’ve ever had!

I received excellent communications from Proovia, right from the moment that my purchase was confirmed. Regular updates narrowed my delivery slot from a morning, to a specific hour and, finally, to precise time of day. In fact, delivery was made minutes ahead of schedule. Goods were received in excellent condition, in very good time, and the service was priced reasonably. I hadn’t heard of Proovia Couriers before, but I can certainly say this was the most exceptional courier experience I have ever had, up to now.

3 August 2026
Rated 5 out of 5 stars

Best Courier for sending anything and everything

I couldn't be happier with the service from Proovia Couriers. From start to finish, they handled an expensive piece of equipment with exceptional care and attention, giving me complete confidence that it was in safe hands.

A special mention goes to the driver, Negrila Alexandru, who was incredibly helpful, professional, and arrived exactly on time. Despite the long journey, the equipment arrived in perfect condition without a single mark, which speaks volumes about the care taken during transport.

Great company, lovely people, and outstanding customer service throughout. I wouldn't hesitate to recommend Proovia Couriers and will absolutely be using them again in the future.

Thank you!

– Kaushal

7 August 2026
Unprompted review
Rated 5 out of 5 stars

Considering the obstacles

Considering the obstacles - narrow gaps, steps, tight angles, your guys managed brilliantly and were very considerate about the cabinet being delivered. Cannot fault them. Thank you Proovia

7 August 2026
Rated 1 out of 5 stars

Delivered a damaged £900 door

Delivered a damaged £900 door, then blamed the buyer, never trust or use these rude arrogant clowns

7 August 2026
Proovia Couriers logo

Reply from Proovia Couriers

Hello,

We are sorry to hear about your experience.

We understand your concerns regarding the condition of the door upon delivery and the outcome of your claim. Where there is a dispute regarding how or when damage occurred, our Claims Department reviews the available evidence from the collection and delivery before reaching a decision.

If you disagree with the outcome provided, please continue your communication with our Claims team at claims@proovia.delivery and ask them to reconsider the case, providing any additional photographs or evidence you may have.

We have also forwarded your feedback to the relevant team for review.

Yours, Proovia Couriers

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