Proovia Couriers Reviews 

59,381
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 15,069 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the efficient delivery service, noting excellent communication regarding schedules and timely arrivals. Many highlight the staff's professionalism, politeness, and helpfulness, often going the extra mile to carefully place items. People appreciate the overall smooth service, with many mentioning the quick responses and careful handling of their goods from collection to delivery. However, some customers also noted issues with the product itself, with items arriving damaged or sustaining damage during the collection or delivery process. These instances included items being marked, broken, or crushed, with some reviewers witnessing damage occurring during loading.

What people talk about most

Delivery service

Customers consistently note positive experiences with delivery service, often praising the professionalism... See more

Staff

People report positive experiences with staff, highlighting their professionalism, politeness, and... See more

Service

Users describe positive interactions with service, highlighting the professionalism, friendliness, and... See more

Product

Reviewers mention ambiguous feedback about product condition upon delivery. Many customers report receiving... See more

Customer service

Reviewers highlight positive aspects of customer service, with many praising the first-rate and very good... See more

Reviews shaping this summary

Rated 5 out of 5 stars

This company were in constant contact via text and email with me throughout and before the delivery process. They let me know when they'd been scheduled to deliver by the company we used, then when t... See more

Rated 5 out of 5 stars

2 man delivery , turned up on time , and both stan and his work colleague were well mannered , polite and kind , and even took my item to the lounge, very professional and would use this company again... See more

Rated 5 out of 5 stars

#994797 Brilliant lads. Always use this company to deliver mattresses. Easy to use website and always a pleasure to deal with. Best couriers I've used. Many thanks

Rated 5 out of 5 stars

Claudiu Marinescu and his colleague picked up a bicycle from us which was boxed for delivery to eBikeBuyer in England. Tracking information before their arrival was very efficient and Claudiu phoned w... See more


Company details

  1. Courier Service
  2. Courier and Delivery Service
  3. Moving and Storage Service
  4. Moving Company
  5. Piano Moving Service
  6. Shipping Company

About Proovia Couriers

Written by the company

Proovia Couriers:
Prioritizing Customer and Employee Satisfaction.

Our journey began 8 years ago in Birmingham, with a single container, a brave man, a Sprinter van, and a dispatcher fueled by enthusiasm and a dream. Through hard work and unwavering determination, that dream gradually transformed into reality. Today, we operate from a massive warehouse and office, employing 160 dedicated staff members and utilizing over 60 vans to serve customers daily.

We specialize in courier services, focusing primarily on furniture transportation, including wardrobes, chairs, sofas, desks, tables, and sideboards. Additionally, our expert couriers are trained to handle motorcycles, pianos, and sports equipment. Proovia proudly serves local shops, auction houses, and residents, collecting and delivering items all across the UK.

Contact
Fort Dunlop Office 110B24 9FE, Birmingham, UK

Our primary commitment is to position your items exactly where you want them, without any extra charges.

We understand how crucial it is for you to have your items placed perfectly! We don't merely deliver – we ensure each item is positioned just where it needs to be!


Contact info

4.8

Excellent

TrustScore 5 out of 5

59K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 98% of negative reviews

Typically replies within 24 hours

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4.8

All reviews

(59,381)

14,436 reviews in the last 12 months

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Rated 1 out of 5 stars

Booked because they could deliver by a…

Booked because they could deliver by a certain day. This then got pushed back 3 days after I had booked. Very poor communication. The van my item was driven in, was being driven very irresponsibly. The guys even boasted about how they have just crashed into someones house.

4 August 2026
Rated 1 out of 5 stars

I would be grateful if your deliveries…

I would be grateful if your deliveries are going to be 10 minutes in a narrow built up Street that the engine is switched off.
We had fuel emissions pouring into our house.
Anti social at best but in a heat wave worse. I asked the crew to turn the ignition off and they just looked through one. Deserves no stars at all.

4 August 2026
Unprompted review
Rated 1 out of 5 stars

Unprofessional, rude, and a complete lack of basic courtesy.

I have no issue with family members joining drivers on delivery runs; however, basic courtesy should still apply. The driver's son made no effort to take his shoes off or even offer to, before walking through our home.
Furthermore, after missing a call from them, instead of doing the obvious and polite thing to do (walking up to the doorbell to ring or knock on the door) they drove up our driveway repeatedly honking their horn.
The attitude throughout the delivery was abrupt, rude, and completely unprofessional.
Having now read other negative reviews, this attitude seems to be a common theme, and compared to some of the reviews I have read, we escaped fairly lightly.
I would never recommend this company to anyone, and frankly doubt the validity of their higher-rated reviews.

3 August 2026
Rated 5 out of 5 stars

Service delivery was good

Service delivery was good. Kept us informed via email and text when our order was to be delivered. Staff were courteous and efficient. Item delivered was well packaged. No damage. Arrived within alloted time slot. Satisfied.

3 August 2026
Rated 5 out of 5 stars

Communication great

Communication great , furniture delivered in good condition and on time. I asked if delivery date could be moved as we were away for 2 days and the change was made immediately. Very reasonable price. Would use again.

3 August 2026

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