This company were in constant contact via text and email with me throughout and before the delivery process. They let me know when they'd been scheduled to deliver by the company we used, then when t... See more
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Company details
- Courier Service
- Courier and Delivery Service
- Moving and Storage Service
- Moving Company
- Piano Moving Service
- Shipping Company
About Proovia Couriers
Written by the company
Proovia Couriers:
Prioritizing Customer and Employee Satisfaction.
Our journey began 8 years ago in Birmingham, with a single container, a brave man, a Sprinter van, and a dispatcher fueled by enthusiasm and a dream. Through hard work and unwavering determination, that dream gradually transformed into reality. Today, we operate from a massive warehouse and office, employing 160 dedicated staff members and utilizing over 60 vans to serve customers daily.
We specialize in courier services, focusing primarily on furniture transportation, including wardrobes, chairs, sofas, desks, tables, and sideboards. Additionally, our expert couriers are trained to handle motorcycles, pianos, and sports equipment. Proovia proudly serves local shops, auction houses, and residents, collecting and delivering items all across the UK.
Contact info
Units 115-119 Fort Dunlop Office 110, Fort Parkway, B24 9FE, Birmingham, United Kingdom
- +44 121 314 9848
- support@proovia.delivery
- www.proovia.delivery
Asks customers to review
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Replied to 98% of negative reviews
Typically replies within 24 hours
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Booked because they could deliver by a…
Booked because they could deliver by a certain day. This then got pushed back 3 days after I had booked. Very poor communication. The van my item was driven in, was being driven very irresponsibly. The guys even boasted about how they have just crashed into someones house.
Two person delivery and placed where I…
Two person delivery and placed where I wanted no issues would use again
They kept me informed all the time with…
They kept me informed all the time with accurate tracking I would highly recommend them
I would be grateful if your deliveries…
I would be grateful if your deliveries are going to be 10 minutes in a narrow built up Street that the engine is switched off.
We had fuel emissions pouring into our house.
Anti social at best but in a heat wave worse. I asked the crew to turn the ignition off and they just looked through one. Deserves no stars at all.
Unprofessional, rude, and a complete lack of basic courtesy.
I have no issue with family members joining drivers on delivery runs; however, basic courtesy should still apply. The driver's son made no effort to take his shoes off or even offer to, before walking through our home.
Furthermore, after missing a call from them, instead of doing the obvious and polite thing to do (walking up to the doorbell to ring or knock on the door) they drove up our driveway repeatedly honking their horn.
The attitude throughout the delivery was abrupt, rude, and completely unprofessional.
Having now read other negative reviews, this attitude seems to be a common theme, and compared to some of the reviews I have read, we escaped fairly lightly.
I would never recommend this company to anyone, and frankly doubt the validity of their higher-rated reviews.
Sabin was excellent service i recommend…
Sabin was excellent service i recommend him top men
Very little ability to arrange drop off…
Very little ability to arrange drop off on correct day. Item marked on arrival. Blanket supplied to cover item not dropped off with item
Capable and very nice delivery men.
The delivery men were very nice and took their shoes off to carry our wardrobe upstairs on the newly cleaned carpet. They were careful with the furniture and very polite.
Great service from start to finish
Great service from start to finish
Collected on time and delivered on time
Super quick responses to any queries
Could not recommend highly enough
Thank you guys
Delivered on time and Maguela Sabin…
Delivered on time and Maguela Sabin Viorel was very helpful
Service delivery was good
Service delivery was good. Kept us informed via email and text when our order was to be delivered. Staff were courteous and efficient. Item delivered was well packaged. No damage. Arrived within alloted time slot. Satisfied.
Did exactly what they said they’d do…
Did exactly what they said they’d do when they said they’d do it! Excellent communication. Thank you. Great courier service would definitely use again.
Communication great
Communication great , furniture delivered in good condition and on time. I asked if delivery date could be moved as we were away for 2 days and the change was made immediately. Very reasonable price. Would use again.
Efficient, friendly service at a reasonable price.
An efficient service moving a couple of pieces of furniture, for a very reasonable price.
Listed as Goodfellas on the Shiply website (not Proovia) so was somewhat disorientating, but they got the job done.
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