Proovia Couriers Reviews 57,269

TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 15,040 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the delivery service for its efficiency, promptness, and excellent communication, with many appreciating the real-time updates and careful handling of items. The staff are frequently highlighted for their politeness, helpfulness, and willingness to go above and beyond, often assisting with placement and carrying heavy items. However, some people were dissatisfied with the product's condition upon arrival, citing issues like scuffs, scratches, or items being broken. A few other people also felt that the service was poor, mentioning rude drivers, unexpected delays, or difficulties with assembly.

What people talk about most

Delivery service

Clients share positive opinions on delivery service, frequently praising the speed and efficiency of... See more

Staff

Users describe positive interactions with staff. Many customers praise the politeness, helpfulness, and... See more

Service

People report positive experiences with service, often highlighting its efficiency and reliability. Many... See more

Product

Reviewers highlight ambiguous aspects of product handling and delivery. While many customers report items... See more

Quality

Customers had ambiguous experiences with quality. While many reviewers reported items arriving in good... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Thanks, delivered by a helpful courier... So much communication, I am happier with less… being told you will do it then doing it is enough for me… but I realise many people want minute by minute reass... See more

Rated 5 out of 5 stars

Probably the best courier I have ever experienced !! Polite , punctual , took away all the packaging but guess this .. Up to date emails saying 1 hour away then regular updates until it was... See more

Rated 5 out of 5 stars

Our driver Elvis kept in communication so we knew exactly when he would arrive. He and his assistant were polite and helpful. He asked for assistance with one of the items as we'd ordered an incredibl... See more

Rated 5 out of 5 stars

Updates before arrival greatly appreciated. Guys wiped feet before coming in. Placed where I wanted it to go. A quick efficient turnaround. Thank you everyone.


Company details

  1. Courier Service
  2. Courier and Delivery Service
  3. Moving and Storage Service
  4. Moving Company
  5. Piano Moving Service
  6. Shipping Company

About Proovia Couriers

Written by the company

Proovia Couriers:
Prioritizing Customer and Employee Satisfaction.

Our journey began 8 years ago in Birmingham, with a single container, a brave man, a Sprinter van, and a dispatcher fueled by enthusiasm and a dream. Through hard work and unwavering determination, that dream gradually transformed into reality. Today, we operate from a massive warehouse and office, employing 160 dedicated staff members and utilizing over 60 vans to serve customers daily.

We specialize in courier services, focusing primarily on furniture transportation, including wardrobes, chairs, sofas, desks, tables, and sideboards. Additionally, our expert couriers are trained to handle motorcycles, pianos, and sports equipment. Proovia proudly serves local shops, auction houses, and residents, collecting and delivering items all across the UK.

Contact
Fort Dunlop Office 110B24 9FE, Birmingham, UK

Our primary commitment is to position your items exactly where you want them, without any extra charges.

We understand how crucial it is for you to have your items placed perfectly! We don't merely deliver – we ensure each item is positioned just where it needs to be!


Contact info

4.8

Excellent

TrustScore 5 out of 5

57K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 98% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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Rated 1 out of 5 stars

Awful delivery drivers

2 delivery drivers were absolutely awful tried to ring me on my work number, couldn’t get through to me so they decided to give my wife a load of abuse at the door because they couldn’t manage to use a sat nav and find an address by themselves, shocking company don’t ever book delivery with them using people like this, confronted the drivers who tired to deny everything

29 May 2026
Rated 5 out of 5 stars

Excellent service

Very good communication with delivery time, were kept updated during the afternoon. Very polite and helpful delivery men. Delivered to us in North Somerset at 6pm on a Friday evening, before having to travel back to Birmingham. Thank you.

29 May 2026
Rated 5 out of 5 stars

Large Vintage Cabinet with Glass Doors

I purchased a large piece of furniture from eBay and found this company via Shiply. I had read poor reviews for Shiply in general but decided to take the plunge. Proovia were the first company to respond and I was pleasantly surprised by their quote. The experience only got better from there on. Excellent communication from Bruce throughout. Collection was smooth witnessed happy sellers. I was notified at each step of the furniture's journey and it arrived in tip-top condition. The driver called 25 mins in advance of arriving. An absolute pleasure to deal with. I have kept there contact details for future reference.
Definitely highly recommended from my experience. Thank you very much!

29 May 2026
Rated 5 out of 5 stars

Fantastic service from end to end!

Fantastic service! Collected a chair and footstool from Edinburgh and delivered to Bedfordshire in a couple of days.
Great communication throughout and professional and courteous delivery guys.
Would highly recommend.

29 May 2026
Rated 1 out of 5 stars

I had a horrible experience with my…

I had a horrible experience with my recent delivery. I booked an installation service as well but the driver didn’t bother to listen when I was saying and just left the parcel in my room where it was supposed to be installed as well.

29 May 2026
Rated 5 out of 5 stars

Superb service

Superb service. Delivery of three pieces of antique furniture from Scotland to south London. Excellent communication via email and the Proovia tracking system. Delivery guys were polite, pleasant and I could tell that they had great respect for the items they carried carefully into my house. I am totally delighted with your service. I have already telephoned the person in Kirkaldy who placed the courier order with you and told him how good you are. He agreed, having used your services many times before.

29 May 2026

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