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Proovia Couriers Reviews 

59,639
•
TrustScore 5 out of 5

4.8

Courier Service
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Review summary

Created with AI, based on recent reviews

Considering 15,148 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the delivery team for being punctual, extremely polite, and exceptionally helpful when safely transporting heavy furniture directly into their homes. Consumers really appreciate the clear communication, helpful tracking systems, and prompt updates that keep everyone well informed throughout the entire journey from start to finish. Some reviewers were not happy with items arriving in a dirty condition or experiencing unprofessional behavior when delivery staff refused to take belongings upstairs. A few consumers also mentioned encountering rude attitudes, poor communication, or difficulties when trying to coordinate delivery schedules smoothly with the drivers.

What people talk about most

Delivery service

Users describe positive interactions with delivery_service, noting prompt arrivals and careful handling of... See more

Staff

Consumers find staff to be positive, highlighting polite and professional drivers who handle deliveries with... See more

Service

Reviewers mention positive feedback about service, highlighting an exceptional and reliable experience from... See more

Product

Clients share ambiguous opinions on product deliveries, reflecting a mix of satisfaction and dissatisfaction.... See more

Customer service

Customers consistently note positive experiences with customer service, praising prompt and friendly... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Chirita Stefan and his partner delivered our 2 seater settee and recliner chair efficiently and with minimal fuss . Through the narrow porch and internal doors and placed in the lounge . Cheers lads ,... See more

Rated 5 out of 5 stars

I had a very large bookcase delivered by Gurpreet Singh and a colleague. They were so efficient, friendly and helpful, I was impressed. I received texts letting me know delivery date and allowing me... See more

Rated 5 out of 5 stars

Highly delighted with the service provided. Brought me a new suite from the supplier in south Wales to the west coast of Glasgow. Guys were super at their job, I received a friendly service,... See more

Rated 5 out of 5 stars

An excellent prompt service. On the day of delivery I was given a 2 hour window, my chair arrived very closely to the earlier time given. My house isn't the easiest to find,the driver found it w... See more

Company details

  1. Courier Service
  2. Courier and Delivery Service
  3. Moving and Storage Service
  4. Moving Company
  5. Piano Moving Service
  6. Shipping Company

About Proovia Couriers

Written by the company

Proovia Couriers:
Prioritizing Customer and Employee Satisfaction.

Our journey began 8 years ago in Birmingham, with a single container, a brave man, a Sprinter van, and a dispatcher fueled by enthusiasm and a dream. Through hard work and unwavering determination, that dream gradually transformed into reality. Today, we operate from a massive warehouse and office, employing 160 dedicated staff members and utilizing over 60 vans to serve customers daily.

We specialize in courier services, focusing primarily on furniture transportation, including wardrobes, chairs, sofas, desks, tables, and sideboards. Additionally, our expert couriers are trained to handle motorcycles, pianos, and sports equipment. Proovia proudly serves local shops, auction houses, and residents, collecting and delivering items all across the UK.

Contact
Fort Dunlop Office 110B24 9FE, Birmingham, UK

Our primary commitment is to position your items exactly where you want them, without any extra charges.

We understand how crucial it is for you to have your items placed perfectly! We don't merely deliver – we ensure each item is positioned just where it needs to be!

Contact info

4.8

Excellent

TrustScore 5 out of 5

60K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 98% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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4.8

All reviews

(59,639)

14,660 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 1 out of 5 stars

Unhelpful and incompetent!

The 2 delivery men were both unhelpful and incompetent.
The delivery was to my disabled mother in law .
They did not know how to angle the furniture to get it into position so tried to do it incorrectly and scraped the lounge ceiling then they left it on its side part blocking the doorway into her lounge and said it would have to be returned!
My husband and brother in law, both in their 70s, managed to put it into place after they had left.

5 August 2026
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Reply from Proovia Couriers

Hello,

We are sorry to hear about your experience.

This is not the standard of service we expect from our delivery crews.

Your feedback has been referred to our Quality Assurance team for a full review with the drivers involved, and appropriate action will be taken based on the findings.

We sincerely apologise for the inconvenience and distress caused during the delivery.

Yours, Proovia Couriers

Rated 5 out of 5 stars

Sabin was excellent

Sabin was excellent! I was running late and he waited for up to 15 minutes until I got back which was very kind of him. Had a great attitude and very professional manner. Thanks Sabin!

10 August 2026
Unprompted review
Rated 5 out of 5 stars

Proovia couriers

Proovia couriers, very good communciation, great service, provided accurate up to date delivery timings, very happy with service

10 August 2026

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