Proovia Couriers Reviews 

59,641
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 15,148 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the delivery team for being punctual, extremely polite, and exceptionally helpful when safely transporting heavy furniture directly into their homes. Consumers really appreciate the clear communication, helpful tracking systems, and prompt updates that keep everyone well informed throughout the entire journey from start to finish. Some reviewers were not happy with items arriving in a dirty condition or experiencing unprofessional behavior when delivery staff refused to take belongings upstairs. A few consumers also mentioned encountering rude attitudes, poor communication, or difficulties when trying to coordinate delivery schedules smoothly with the drivers.

What people talk about most

Delivery service

Users describe positive interactions with delivery_service, noting prompt arrivals and careful handling of... See more

Staff

Consumers find staff to be positive, highlighting polite and professional drivers who handle deliveries with... See more

Service

Reviewers mention positive feedback about service, highlighting an exceptional and reliable experience from... See more

Product

Clients share ambiguous opinions on product deliveries, reflecting a mix of satisfaction and dissatisfaction.... See more

Customer service

Customers consistently note positive experiences with customer service, praising prompt and friendly... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Chirita Stefan and his partner delivered our 2 seater settee and recliner chair efficiently and with minimal fuss . Through the narrow porch and internal doors and placed in the lounge . Cheers lads ,... See more

Rated 5 out of 5 stars

I had a very large bookcase delivered by Gurpreet Singh and a colleague. They were so efficient, friendly and helpful, I was impressed. I received texts letting me know delivery date and allowing me... See more

Rated 5 out of 5 stars

Highly delighted with the service provided. Brought me a new suite from the supplier in south Wales to the west coast of Glasgow. Guys were super at their job, I received a friendly service,... See more

Rated 5 out of 5 stars

An excellent prompt service. On the day of delivery I was given a 2 hour window, my chair arrived very closely to the earlier time given. My house isn't the easiest to find,the driver found it w... See more


Company details

  1. Courier Service
  2. Courier and Delivery Service
  3. Moving and Storage Service
  4. Moving Company
  5. Piano Moving Service
  6. Shipping Company

About Proovia Couriers

Written by the company

Proovia Couriers:
Prioritizing Customer and Employee Satisfaction.

Our journey began 8 years ago in Birmingham, with a single container, a brave man, a Sprinter van, and a dispatcher fueled by enthusiasm and a dream. Through hard work and unwavering determination, that dream gradually transformed into reality. Today, we operate from a massive warehouse and office, employing 160 dedicated staff members and utilizing over 60 vans to serve customers daily.

We specialize in courier services, focusing primarily on furniture transportation, including wardrobes, chairs, sofas, desks, tables, and sideboards. Additionally, our expert couriers are trained to handle motorcycles, pianos, and sports equipment. Proovia proudly serves local shops, auction houses, and residents, collecting and delivering items all across the UK.

Contact
Fort Dunlop Office 110B24 9FE, Birmingham, UK

Our primary commitment is to position your items exactly where you want them, without any extra charges.

We understand how crucial it is for you to have your items placed perfectly! We don't merely deliver – we ensure each item is positioned just where it needs to be!


Contact info

4.8

Excellent

TrustScore 5 out of 5

60K reviews

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Asks customers to review

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Replied to 99% of negative reviews

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4.8

All reviews

(59,641)

14,695 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Are you trying to fix your car?

Outstanding service that kept me fully informed throughout the entire process, from graveyard to my front door. I hope they continue to do well so I can buy more parts from them when needed.

8 August 2026
Rated 5 out of 5 stars

Happy customer

A very helpful, on the ball and efficient company. Delivery driver Sabin was quick, polite, organised and knew what he was doing. Would definitely use Proovia again. Hadn’t heard of, up until now, but very pleased and number stored.

8 August 2026
Unprompted review
Rated 5 out of 5 stars

Prompt and friendly service

Prompt and friendly service, with online tracking and phone call to let m know my delivery time. Definitely the best courier service experience I have had .

8 August 2026
Rated 3 out of 5 stars

Delayed delivery; surly delivery crew

We paid for a two man delivery as the furniture being delivered had to go to an upstairs bedroom. We made special arrangements to be here on the originally offered delivery date, and were only told on the morning of the delivery that it was not possible. Eventually, after complaining, a new delivery was offered three days later. The two delivery men who came were surly and unhelpful. Although we had paid for the items to go upstairs, they didn’t want to do it. After taking the first item upstairs, the one who spoke English, said he wasn’t sure if they could take the other piece upstairs. Having seen other much larger pieces of furniture be taken up the stairs, I knew it was a fairly simple process, and told him how to do it. They were big men and more than capable of managing the job they were contracted and paid to do, and although they did do it, they were ungracious and disgruntled. One of them also reeked of cigarette smoke. I know it’s a tough physical job, but can you at least send out people who are pleasant and prepared to do their jobs cheerfully. And it would be helpful if they had some command of English.

7 August 2026

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