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Neilson Active Holidays Reviews 

918
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 376 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the friendly, highly knowledgeable staff and expert instructors who provide exceptional support during various resort activities and travel planning. Many people also highlight the fantastic food, beautifully organized locations, and seamless booking experiences that make planning family holidays completely effortless and enjoyable. However, some reviewers noted minor issues regarding limited staff interaction around certain resorts and occasional difficulties when attempting to complete bookings online. A few other people also felt that certain water sports activities were restricted or that specific family arrangements were quite challenging to organize.

What people talk about most

Staff

Users describe positive interactions with staff members who are consistently friendly, knowledgeable, and... See more

Booking process

People report positive experiences with the booking process, highlighting intuitive websites and helpful... See more

Holidays

Customers consistently note positive experiences with holidays, highlighting a seamless booking process and... See more

Service

Reviewers mention positive feedback about service, noting it is consistently good and provides a sense of... See more

User experience

Clients share positive opinions on user_experience, highlighting how simple and straightforward the booking... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We had such a great week in Mauritius with Neilson Holidays - all the staff were fantastic and the activities were great. A special mention for the kids club that our three children aged 5, 8 and 11 h... See more

Rated 5 out of 5 stars

Great resort with lovely laid back social vibe . Beautiful setting. Remote Greece but for me that’s part of its charm. Great tennis and reality lovely MTB routes - lots through olive groves, vines etc... See more

Rated 5 out of 5 stars

Fantastic staff, friendly, knowledgeable and this made booking our holiday so easy. Choosing Sardinia and speaking to someone who had been there twice was another plus. Having pressed the button on th... See more

Rated 5 out of 5 stars

Great activities, tennis team were knowledgable and great fun too. All staff throughout the resort are really friendly and we enjoyed the trip so much, we booked another Neilsons holiday whilst sitt... See more



Company details

  1. Tour Operator
  2. Beach Resort
  3. Luxury Hotel
  4. Ski Holidays
  5. Ski Resort

Written by the company

Neilson offers a range of award-winning overseas active holidays across seven countries, including beach clubs, ski chalets and yachts. There aren't many companies where 7 out of 10 of our guests return to relive the experience again, and again. Mind you, there aren't many holiday companies like Neilson. In part it's because we're in some of Europe's most beautiful locations - across Greece, Sardinia, Croatia and Turkey - and now Mauritius. All our activities are inclusive, likewise the delicious, locally sourced food. And in part it's because of how a Neilson holiday makes you feel. Our holidays are a unique alchemy; the enthusiasm of amazing guests and the dedication of equally amazing staff; a willingness to give it a go now and have a laugh about it later. We call it good energy and you'll feel it the moment you walk into any of our resorts.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

918 reviews

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4.7

All reviews

(918)

374 reviews in the last 12 months

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Rated 5 out of 5 stars

Great resort with lovely laid back…

Great resort with lovely laid back social vibe . Beautiful setting. Remote Greece but for me that’s part of its charm. Great tennis and reality lovely MTB routes - lots through olive groves, vines etc. Fantastic tennis team and special mention of Alex - fabulous coach - and the whole bike team. Amazing set of lads and in particular Dylan. What a super star. Accommodation is slightly strange (from a design perspective) but comfy beds and well looked after by house keeping. Food was varied and plentiful and we had a really great week

24 May 2026
Rated 5 out of 5 stars

Top team

The Neilson team made us feel welcome from start to finish. Enjoyed a range of sport and exercise throughout the week.

24 May 2026
Rated 5 out of 5 stars

Hands Down the Best Family Holiday!

We keep rebooking with Neilson year after year, and for good reason—it is without a doubt our favourite family holiday. We’ve recommended it to friends and family who are now return customers too!

What we loved:
- The Location & Views: Absolutely stunning backdrop for a holiday.
- Non-Stop Activities: An incredible selection for both adults and kids. The fitness classes are excellent, and the kids' clubs are exceptionally well-organised and packed with fun. You will never be bored.
- The Food & Staff: Delicious meals every day and the staff are outstanding across the board.

We’ve all returned home relaxed, happy, and that perfect kind of "satisfied tired."

A minor hiccup:
The only letdown was that our room wasn’t exactly what we had booked, and we had an ongoing issue with the air conditioning during the week. However, management was fully aware of the situation and already had a plan in place to get it sorted right after our departure.

Despite the room issue, the overall experience was still a flawless 5 stars for us. We can’t wait for our next one!

2 June 2026
Rated 5 out of 5 stars

Easy to navigate

Easy to navigate, able to check the flight departure and arrival times going and returning, when doing the initial holiday searching and comparing. Easy to understand what is included and what is extra. I like to be able to read about the activities available and also the type of bikes , hoe many courts there are etc.

26 May 2026
Rated 3 out of 5 stars

Why give us the opposite of what we asked for?

Firstly, Neilson active holidays are a good concept (if you enjoy activities). However, we have been badly let down with unnecessarily poor service.
The resorts can be very noisy, so we request a quiet location on our latest visit to their Messini resort. Despite booking long in advance, on arrival this year we were placed in virtually the most noisy room in the resort (adjacent to the pool bar).
This level of indifference to customer requests is a definite downside.
Added to that we had a rat get into our room (not suggesting that this is standard for their holidays, but still an unpleasant experience).
Also, I am not sure about the competency of some of the waterfront staff, as we had several occasions where booms separated from masts.

6 May 2026
Unprompted review
Rated 4 out of 5 stars

Good can be done anytime of day /…

Good can be done anytime of day / evening . Was bit difficult trying to book cabin for family of 4 and hotel room for 2 - ended up doing 2 seperate bookings so just hope we get to travel together . Easy to use discount code from recent trip on the booking form . Like the monthly payment option .

28 May 2026
Rated 5 out of 5 stars

Amazing staff

Amazing staff, very friendly and helpful always willing to go the extra mile. Done lots of their holidays either on the beach or snow boarding and always had a great time… highly recommended

28 May 2026
Rated 4 out of 5 stars

Fabulous

You have got so much just right and we are loving our time at Adakoy. Some feedback from our 16 year old daughter who has done other Neilson holidays in the past-it would be great for you to arrange perhaps a couple of teen get together during the week as she would prefer that to her parents having to introduce her to other teens.
Wouldn’t take much more man power or even suggest just something you offer during school holiday periods. Also, just a little feedback on my part due to two hour time difference the 730am classes feel too early when body clock is still on UK time. Understand it’s due to heat but the covered deck still allows for later classes.
Nikki who did yoga this am was brilliant!

18 May 2026
Rated 5 out of 5 stars

Vounaki with Neilson

These are superb holidays in wonderful locations. We have just returned from another holiday in Vounaki and had a brilliant time playing tennis, sailing, cycling, swimming, canoeing and playing volleyball. The disco bingo was also brilliant. As usual the accommodation and meals were excellent 🤩

20 May 2026
Rated 5 out of 5 stars

We had the best time

We had the best time! Hotel & Neilson staff were excellent food & activities was excellent couldn’t fault anything. That’s why we booked for next year😊 booking process so easy.

24 May 2026

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