Travel E Smart Reviews 896

TrustScore 5 out of 5

4.9

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional helpfulness, professionalism, and attentive service, making the booking process smooth and stress-free. Many people highlighted the agents' dedication to finding the best flight options and deals, often at prices more affordable than competitors. The excellent customer service, clear communication, and personalized approach were frequently mentioned as key factors contributing to a positive experience. However, some customers also noted issues with booking accuracy and communication, with a few reporting that their bookings were not as expected or that they encountered challenges when trying to resolve problems. There were also instances where people felt the pricing was unexpectedly high or that the company was disorganized.

What people talk about most

Staff

People report positive experiences with staff, highlighting their helpfulness, professionalism, and patience.... See more

Service

Reviewers mention positive feedback about service. Customers consistently praise the excellent and reliable... See more

Booking process

Reviewers highlight positive aspects of the booking process. Many customers praise the personalized and... See more

Customer service

Consumers generally report positive experiences with customer service, highlighting agents who are helpful,... See more

Price

Customers had positive experiences with price. Many reviewers found that agents like Paul and James offered... See more

Based on these reviews

Rated 5 out of 5 stars

I can't say enough about the outstanding service I received from Paul. From the moment I reached out, he was not only courteous and warm but also incredibly flexible in meeting my needs. What really i... See more

Rated 5 out of 5 stars

I recently booked my travel package through Travel E Smart with the help of Sam, and I am extremely satisfied with the service. I booked a 5-star single package at a price much cheaper than other agen... See more

Rated 5 out of 5 stars

My agent was very friendly and helpful, Mr Edward went through his way to make sure I got my ticket ready for my journey. I will for sure recommend him to anyone who wants to travel and need this op... See more

Rated 5 out of 5 stars

Feedback for Eric (Travel Agent): +44 208 090 5056. Many thanks. I would like to share my appreciation for Eric’s excellent service. From the very beginning, he was attentive, professional, and... See more

Company replied

Rated 5 out of 5 stars

Alhamdulillah..My journey was truly blessed. Everything was perfectly arranged by travel E smart — from flights to accommodation and transport. The staff were supportive throughout, which made the tr... See more

Rated 5 out of 5 stars

I contacted Mr.james and make enquiry about tickets to lagos Nigeria from uk Is amazing experience I have with Mr.james very nice and gentle man Help me from day one I contacted their office V... See more

Rated 5 out of 5 stars

I had an amazing experience with James, one of the agents at Travel eSmart. From the moment we spoke, he was patient, professional, and incredibly helpful. He took the time to listen to exactly wh... See more

Rated 5 out of 5 stars

⭐️⭐️⭐️⭐️⭐️ Excellent Service and Hassle-Free Booking! I recently booked my tickets through Travel e smart and I am happier with the experience! The staff was incredibly helpful, patient, and re... See more

Rated 5 out of 5 stars

⭐️⭐️⭐️⭐️⭐️ I had a fantastic experience with James! He went above and beyond to help me find a great deal on my flight ticket. He was very patient, professional, and genuinely helpful through... See more

Rated 5 out of 5 stars

I had an absolutely fantastic experience working with Eric for booking my flight.From start to finish the process was seamless and stress free.He understood my travel needs ,preferences and found m... See more

Rated 5 out of 5 stars

Top class experience with Travelesmart. Our Agent Chris was just exceptional, always available to us and ever helpful. He made the whole booking process seamless and easy. Can't wait for my next holid... See more

Rated 5 out of 5 stars

From booking to return this company was awesome. They dealt with the bookings of hotels, visas, transfers and flights. The hotels were in walking distance from the masjid's in Makkah and Madina. We h... See more

Rated 5 out of 5 stars

Travel E Smart were an absolutely brilliant in assisting me with my travel plans. With the assistance of Paul at Travel E Smart he listened to my needs and made my experience seamless and completely s... See more

Rated 5 out of 5 stars

What made the experience great was my ticket agent chris who made the experience hassle free and made me feel comfortable He was always there to answer any questions or queries that I had but.m... See more

Rated 5 out of 5 stars

Edward roy travel E smart looked after my daughter air ticket booking incredibly efficiently He explained clearly making the whole process smooth stress free Weldone Edward roy

Rated 5 out of 5 stars

Excellent and Reliable Service I will be honest- at first I was a bit sceptical because I found this travel company online. But from the beginning, James was incredibly professional, reassuring and... See more

Rated 5 out of 5 stars

James was really outstanding from start to finish. His prompts responsiveness and attention to detail made the entire process smooth and stress free. I highly recommend their services to anyone lookin... See more

Rated 5 out of 5 stars

It’s been many years every time I want to travel I tell Sam from travel smart to book my tickets and every time I get amazed by how much excellent service I get and my tickets are so cheaper then eve... See more

Rated 5 out of 5 stars

I would like to express my great appreciation to Mr Edward Roy for being such a great assistant by handling my flight bookings he always updates me and gives me the time needed to complete my payments... See more

Rated 5 out of 5 stars

Saqib was absolutely amazing! He arranged a fantastic deal for our honeymoon, which included visits to Makkah, Madina, and then Dubai. From start to finish, everything was completely hassle-free. The... See more

Rated 5 out of 5 stars

I was dealt with an agent by the name of James, He had great patience. He should've stop working at 7pm and he made sure we were satisfied until about 8:15 pm. I would definitely recommend him to anyo... See more

Rated 5 out of 5 stars

I'm beyond grateful for TravelEsmart who made our Umrah journey absolutely stress-free! From flights to accommodations, visa arrangements, and itinerary planning, they took care of EVERYTHING! The tri... See more

Rated 5 out of 5 stars

We recently booked our pilgrimage tour to Saudi Arabia with TravelEsmart, and we couldn’t be happier with the experience. From start to finish, everything was spotless, well-organized, and stress-free... See more

Rated 5 out of 5 stars

The careful explanations. The thorough and patient assistance to find an option that was suitable for us. We were helped by Chris and he truly went above and beyond to give us a truly seamless experie... See more

Rated 5 out of 5 stars

I had a great experience with Sophie at Travel E Smart They were very helpful, friendly, and made everything easy for me. They found me a good deal and answered all my questions. I would definitely r... See more

Rated 1 out of 5 stars

Rubbish, unprofessional, really bad experience I had and always lies about bookings always telling us the wrong time always keeping us waiting at the hotel lobby for 3to 4 hours. I wouldn’t recommend... See more

Rated 5 out of 5 stars

I had the opportunity to talk to Edward who had more patience with me and helped me with all the questions I asked. I must say they are great and would love to book another ticket with them anytime I... See more

Rated 5 out of 5 stars

I had a great experience with TravelSmart.co.uk. The service was smooth, professional, and very well organised throughout. A special mention to Ali Haider, who was extremely helpful, knowledgeable, an... See more

Rated 5 out of 5 stars

Customer service was great and Edward was very helpful, polite and patient. He spent a lot of time to get the best flight ticket for me and my family and am grateful. The company has good staff with e... See more

Rated 5 out of 5 stars

I have been using Travel E smart for about 3 years and I must say, they are just brilliant! They always find me the best deals, they have great customer service and I highly recommend them to my frien... See more

Rated 5 out of 5 stars

Travel E smart customer service is so amazing. Paul's support was outstanding towards achieving my travel plan. I will always recommend Travel E smart for their great service

Rated 5 out of 5 stars

I can safely that their customer service level is exceptionally excellent and very friendly, professional but still empathetic. In particular, I was help by an agent by the name of Sophia who was very... See more

Rated 5 out of 5 stars

Easy communication with agent and quick information and response provided when required. Agent listened to my requests and acted accordingly. Assisted by James and did a great job

Rated 5 out of 5 stars

I have the most amazing service with Jhon. I’ve been with him for the past three years and his experience is amazing good communication. I get panic a lot when it come on to flight and stuff like that... See more

Rated 5 out of 5 stars

Amazing customer service with good support. The best part is always found cheaper than other sources in the market. Would recommend you guys 👍

Rated 1 out of 5 stars

absolutely scam company, i was told they took my deposit to pay british airways for my flight, i called british airways and they confirmed no money had been paid to them! when british airways loo... See more

Rated 5 out of 5 stars

Good and fast communication but though there were too much reminders before the agreed payment date. Because this is my second time using the travel agency l felt free to point it out to the one who w... See more

Rated 5 out of 5 stars

James helped me look for the flights there was so many restrictions from my side and he was very calm and pleasant and proffesional. He found me a flight and helped me to also to pay the ticket fare... See more

Rated 5 out of 5 stars

I've relied on their service numerous times, and every experience has been smooth and hassle-free. I would happily recommend them at any time.

Rated 5 out of 5 stars

It was okay dealing with travelesmart.co.uk. James was quite helpful and shared communication quite well. The snag was the pricing for the tickets. It was quite expensive.

Rated 5 out of 5 stars

I am so pleased with the service. Sophia Brown was dealing with me and she did an absolutely fantastic service with me. She helped me get a very reasonable ticket. Highly recommend Sophia Brown

Rated 5 out of 5 stars

I booked an holiday with Chris at Travel E Smart. He was very attentive in helping me with flights and conversing with me. I will definitely recommend them to family/friends.

Rated 5 out of 5 stars

My good friend Chris has been helping me and my family book our flights for a few years now. He always goes above and beyond to plan and book the best flights suited to us all! Wouldn’t go anywhere o... See more

Rated 5 out of 5 stars

I was served my Chris this is the 3rd time using the agency and Chris has been amazing at all times, customer care 100%. He responds to messages straight away, made my search for tickets easy. Keep up... See more

Rated 5 out of 5 stars

Excellent service great value for money. The agent Chris delt with my booking with total understanding of my situation he was very professional and knowledgeable of all my queries.

Rated 5 out of 5 stars

Great experience with James, he is available all the time and gave us best deals and will choose it again for my flight bookings

Rated 5 out of 5 stars

I had a very good experience dealing with Edward of Travel E Smart Preston. Edward came across as being very helpful, knowledgeable and professional. I highly recommend his service.

Rated 5 out of 5 stars

Whenever you need to contact the office there will be some one to help. Very polite and patience Excellent customer service

Rated 5 out of 5 stars

Absolutely satisfying travel arrangements. Chris never lets me down and always find exactly the right flights to suit my needs and preferences.

Rated 5 out of 5 stars

Paul was incredibly helpful suggesting good airlines and prices. His prices were better than those quoted by other agencies; I searched online and Paul found better prices! He was always polite. I fe... See more


Company details

  1. Airline Ticket Agency
  2. Flights Search Site
  3. Hotel
  4. Tour Agency
  5. Travel Agency
  6. Travel Aggregator

Written by the company

Travel E Smart is the leading company that provides the best traveling services from United Kingdom to anywhere in the whole wide globe. We have a wide range of dedicated employees who are passionate about their work and always attentive to guide our valuable customers about everything they want to know about the flight’s rate and latest updates. With Travel E Smart you can travel the world without any worry, knowing that we are here to help you if you need us. Our extensive flights’ network makes it a breeze to travel the world. We cover all corners of the globe so that we can get you the best flights for you at the right time.


Contact info

4.9

Excellent

TrustScore 5 out of 5

896 reviews

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Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

I felt I was in good hands with James…

I felt I was in good hands with James from the very start. He was there to help me find the very best price for my flights. He was very informative all the way through and was always there to answer any question or query that I had. He made every effort to help me with whatever I needed and ensured the process of booking flights went very smoothly- which was great as it’s usually a stressful experience. If you want an stress-free flight-booking experience- JAMES is your man! Thank you very much for everything!

14 April 2026
Unprompted review
Rated 5 out of 5 stars

David my travel agent was so helpful…

David my travel agent was so helpful and sorted my flights out and really was so understanding I will be using this company again and will be given my family members this company too use aswell thankyou so much David for all your help

9 April 2026
Unprompted review
Rated 5 out of 5 stars

Brilliant service

Brilliant service, my Agent (Chris)was very helpful and considerate of are needs. Very knowledgeable and quick to respond. Making the overall experience easier.

It’s a pleasure doing business with you.

3 April 2026
Unprompted review
Rated 5 out of 5 stars

I had an excellent experience with…

I hhad an excellent experience with Travel Esmart. I got a great deal for my trip to The Gambia with my wife, and the whole process was smooth and stress-free.

Eric provided outstanding customer service – very helpful, patient, and responsive throughout. He took the time to answer all my questions and made sure everything was arranged perfectly.

This is my fourth time purchasing flight tickets with Travel Esmart, and they have consistently delivered great service every time.

I would not hesitate to recommend them to friends and family. If you’re booking, I highly recommend contacting Eric directly.

30 March 2026
Unprompted review
Rated 5 out of 5 stars

When trust in online travel agencies was lost...Travel E Smart restored my faith

Having been scammed online out of a lot of money to a bogus travel agency I was sceptical and incredibly worried when I contacted Eric at Travel E Smart...
But..Eric put my mind at rest...he is a star...I travelled last year to Tanzania from UK and everything was perfect...
They have managed to sort my partner a flight out of Saudi back to Philippines when all seemed lost...
I will 100% use these guys when I fly to Philippines later this year..
Eric..you are a star....nothing too much trouble....people...you can trust these people...amazing company.
They have got my partner

26 March 2026
Unprompted review
Rated 5 out of 5 stars

Paul was incredibly helpful

Paul was incredibly helpful suggesting good airlines and prices. His prices were better than those quoted by other agencies; I searched online and Paul found better prices! He was always polite. I felt he really cared about our experience. I would highly recommend him and Travel E Smart

26 March 2026
Unprompted review
Rated 5 out of 5 stars

I booked with James for a trip to…

I booked with James for a trip to Dubai. I am pleased with the service received because he worked with me to get the specific flight times I wanted and accomodated my requested payment arrangement within his parameters

22 March 2026
Unprompted review
Rated 1 out of 5 stars

Very poor complaint handling

Very poor complaint handling. My daughter’s booking was described in writing as a “reservation”, but the ticket was in fact issued the same day. We later identified discrepancies between the signed booking document and the issued ticket, including the outbound airport, and a substantial difference between the invoiced amount and the airline booking value. Despite repeated requests, the company has still failed to provide a proper itemised breakdown or directly answer the documentary issues raised. This has been an extremely frustrating and disappointing experience.

9 March 2026
Unprompted review
Rated 5 out of 5 stars

I had an amazingly good experience with…

I had an amazingly good experience with James
James is such a kind man and very friendly, He's one of the best agents in Travel smart.from the moment we spoke and he booked my frist flight James was brilliant with me and very patient even doe I kept asking questions,James took time to explain and made sure everything was smoothly nd gt me the best prices. Am glade I met James nd u need more people like James.if your looking for reliable, friendly nd efficient agent,I highly recommend James. Am glad I got James usmy agent.EVERYONE NEED A JAMES.THANK YOU JAMES YOUR THE BEST OF THE BEST

5 March 2026
Unprompted review
Rated 5 out of 5 stars

From booking to return this company was…

From booking to return this company was awesome. They dealt with the bookings of hotels, visas, transfers and flights. The hotels were in walking distance from the masjid's in Makkah and Madina. We had few issues with flights in Madina and they sorted it out in an instant. They kept in touch throughout the journey.
Definitely recommended x

25 October 2025
Unprompted review
Rated 5 out of 5 stars

Excellent service

I contacted Mr.james and make enquiry about tickets to lagos Nigeria from uk
Is amazing experience I have with Mr.james very nice and gentle man
Help me from day one I contacted their office
Very excellent customer service
I recommend 100 percent 👌
For this gentle man service

4 February 2026
Unprompted review

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