Neilson Active Holidays Reviews 736

Very helpful and understanding of our multi generational requirements

Booking process is very straight forward, pricing is all up front so you know what your paying from the start, picking your type of room again straight forward and you can see what any upgrades are costing. A simple process and having holidayed with Neilson a few times before I know the holiday will be good as customer service is excellent

This review is just for the booking experience. Everyone is always very helpful, but this time it was Grace on the flight team who went above and beyond. Thank you.

This is our 10th year of booking with Neilson and we wouldn't go anywhere else!

La Toviere is a great location for the lifts and for skiing the vast areas of Val d'Isere or Tignes. The hotel is really well run and the two evenings of entertainment during the week were fun, inclusive and very social. Good choice of food , imaginative and well cooked. La Daille is quiet with no nightlife but ideal for keen skiers

I had to make several phone calls enquires and all the staff o spoke with were both friendly and professional

The website is easy to use.
I liked that I was sent basically a provisional booking with a reference number as I had a query I wanted to speak to someone. She was friendly and helpful and as she’d been to Alana Beach was able answer my question from her own experiences

Such a professional outfit, with all the staff having knowledge of practically everything to do with your individual holiday. This is our second holiday in 2 years and it won't be our last.

Neilson are a first class company and the service they provide is excellent.
We will be returning for our third family holiday in July.

Easy to use website
No problems booking

Booking process was OK.
I would've preferred to stay at another resort but there was insufficient flexibility on length of stay at my first choice.
I would've liked more information before booking, but staff training was occuring for about a week, so no one to speak to and only 2 rooms were left.

I tired several time to book the holiday but I could never get through during my lunch break. When I tried to book online it don’t give me an option to have any extras. I booked online without the extras and then called a few weeks later. I also emailed to ask about the extras. Then when I managed to get through all of the extra tows for water skiing had gone.

We have been on 5 Neilson active holidays. We have recently booked Sicily in June 2026. However, as we wanted to speak to the booking office before we booked, we tried and apparently your offices were closed for 4 days of training. You can't do that. Of course your can train your staff; but as a serious holiday company , you can't close your business for 4 days. If the banks did this your own finances would be in a mess. So we can only give the booking process this time, 3 stars. We did do it online but we could get the advice we wanted.
This comment is from an experienced Neilson Customer. We have recently returned from Neilson Val Disere which was very good. We have stayed at the Savoire for the last 6 years when it was run by Inghams. Best wishes in difficult times!

WE just love everything about Neilson - except the prices.

Easy booking system and dealt with my query within hours!

Very straightforward to book

Great friendly, knowledgable staff. Amy handled my booking very efficiently.