Mr Clutch Reviews 

4,198
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 494 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the service for being efficient, professional, and often available at short notice, with many appreciating the speedy repairs and thorough investigations. People frequently highlight the helpfulness and friendliness of the staff, who provide clear advice and make the process stress-free. Reviewers also find the pricing to be very competitive and honest, often noting that costs are kept under control and align with initial quotes. The booking process is described as easy and accommodating, with cars often ready as promised. However, some customers also noted concerns regarding the work performed, with instances of damage occurring during service, charges for work not completed, or unexpected price increases. Additionally, a few people experienced issues with communication, such as not receiving promised updates, being ignored, or encountering dismissive responses when problems arose.

What people talk about most

Service

Reviewers mention positive feedback about service, consistently praising its efficiency, professionalism, and... See more

Staff

Users describe positive interactions with staff, consistently highlighting their helpfulness,... See more

Price

Consumers find price to be positive, with many reviewers consistently reporting reasonable and competitive... See more

Customer service

People report positive experiences with customer service, highlighting helpful, courteous, and professional... See more

Booking process

Clients share positive opinions on the booking process, with many reviewers finding it easy to book online... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Booked in for a major service and MOT for the 29th June. Unfortunately due to part issues Mr clutch was unable to complete the job until the next day however communication was made with plenty of n... See more

Company replied

Rated 5 out of 5 stars

Woke up to a flat battery on a Saturday morning. Had to drive elderly parents home 100 miles away that day. Phone garage and got a new battery ordered and fitted all before lunch time. Great re... See more

Company replied

Rated 5 out of 5 stars

Another great experience with Mr. Clutch. They’re always honest, reliable, and deliver exactly what they promise. I went in with an engine light issue and was told the part would arrive early next wee... See more

Company replied

Rated 5 out of 5 stars

I’ve not used this garage before but I made a last minute booking for an MOT as I’d been let down by another garage. However, I shall definitely return as this garage did a fantastic job. They’re... See more

Company replied


Company details

  1. Car Service

Information provided by various external sources

Mr Clutch Autocentres are nationally recognised as the UK's leading clutch, brake & transmission specialist. With over 45 autocentres throughout the country providing a wide range of garage services that include full car servicing general repairs and MOT’s.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

4K reviews

5-star
4-star
3-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 24 hours

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4.7

All reviews

(4,198)

502 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Mr Clutch Maidenhead

Mr Clutch Maidenhead, Avoid this garage. Terrible service and communication.Left my car here for days with an overheating issue, only to be told I had to source and buy the trade parts from Fiat myself because they couldn't get through on the phone. After days of zero progress, I took my car to another local garage who fixed it perfectly in just 3 hours. Utterly unprofessional to expect customers to do a mechanic's logistics work. Spare yourself the stress and go elsewhere.

30 May 2026
Unprompted review
Mr Clutch logo

Reply from Mr Clutch

Hi Jatinder Chagger,

Thank you for taking the time to provide your feedback, we're really sorry to hear that you're unhappy with the service that you've received.

Please can you contact our Customer Services Team, so we can fully investigate your concerns?

Thanks,
Mr Clutch Autocentres

Rated 5 out of 5 stars

Always a very pleasant experience…

Always a very pleasant experience coming here. The staff are always welcoming and very helpful

11 June 2026
Unprompted review
Mr Clutch logo

Reply from Mr Clutch

Hi Shona Strickett,

Thank you for taking the time to leave us a great review, we really appreciate it!

We hope to see you again soon.

Thanks,
Mr Clutch Autocentres

Rated 5 out of 5 stars

Used Mr Clutch at Southend for MOT

Used Mr Clutch at Southend for MOT. Service was very quick, very fair and customer service at the desk was courteous and helpful. Will be using this Mr clutch for my 2 vehicles from now on.

11 June 2026
Unprompted review
Mr Clutch logo

Reply from Mr Clutch

Hi Mr Butcher,

Thank you for taking the time to leave us a great review, we really appreciate it!

We hope to see you again soon.

Thanks,
Mr Clutch Autocentres

Rated 5 out of 5 stars

Lovely staff and a quick MOT

11 June 2026
Unprompted review
Mr Clutch logo

Reply from Mr Clutch

Hi Will Green,

Thank you for taking the time to leave us a great review, we really appreciate it!

We hope to see you again soon.

Thanks,
Mr Clutch Autocentres

Rated 5 out of 5 stars

Brilliant service.Brilliant…

Brilliant service.Brilliant staff.Brilliant prices.Very, very pleased.👍 Great job guys.

8 June 2026
Unprompted review
Mr Clutch logo

Reply from Mr Clutch

Hi Ian Downs,

Thank you for taking the time to leave us a great review, we really appreciate it!

We hope to see you again soon.

Thanks,
Mr Clutch Autocentres

Rated 5 out of 5 stars

Mark and the team were great!

Mark and the team were great. Have used them twice now for clutch replacements on different cars. Really appreciate their help and service.

10 June 2026
Unprompted review
Mr Clutch logo

Reply from Mr Clutch

Hi Sophia,

Thank you for taking the time to leave us a great review, we really appreciate it!

We hope to see you again soon.

Thanks,
Mr Clutch Autocentres

Rated 5 out of 5 stars

Mr Clutch in Hemel Hempstead is totally honest and very reasonably priced

I have found the Hemel Hempstead branch of Mr Clutch to be totally trustworthy and very reasonably priced for many years and go back again and again. I had booked my car in with a suspected electrical fault this morning, not realising that my wife needed the car by 11am for a medical appointment. They looked at it straight away, after some time found and rectified the fault and the bill came to less than £25. I was able to get home in plenty of time to hand the car over. I'm almost hesitant at telling people what I think about Mr Clutch in Hemel Hempstead in case they become so popular I can't get an appointment, but they deserve credit for a consistently fantastic service.

10 June 2026
Unprompted review
Mr Clutch logo

Reply from Mr Clutch

Hi Nigel Faiers,

Thank you for taking the time to leave us a great review, we really appreciate it!

We hope to see you again soon.

Thanks,
Mr Clutch Autocentres

Rated 5 out of 5 stars

Mr Clutch ,Maidenhead--Stefan did an…

Mr Clutch ,Maidenhead--Stefan did an outstanding job with my Renault Capture repair. He kept me upto date with the work required and kept the costs of repair under control. Many thanks to the team

10 June 2026
Unprompted review
Mr Clutch logo

Reply from Mr Clutch

Hi,

Thank you for taking the time to leave us a great review, we really appreciate it!

We hope to see you again soon.

Thanks,
Mr Clutch Autocentres

Rated 5 out of 5 stars

Fantastic service

Fantastic service, I've been going for years now.

10 June 2026
Unprompted review
Mr Clutch logo

Reply from Mr Clutch

Hi Sue Rixon,

Thank you for taking the time to leave us a great review, we really appreciate it!

We hope to see you again soon.

Thanks,
Mr Clutch Autocentres

Rated 5 out of 5 stars

Been going to Mr clutch well over 10…

Been going to Mr clutch well over 10 years, I’ve always been very pleased with their service.went this morning to have MOT done on my Car (pleased to say it past ) Whilst I was waiting for my Car their Phone did not stop ringing in which I commented this To the guy on reception(Dave) he said it’s like it all the time an today was a Quieter day 😜, That clearly proves to me an anyone else how good they are I highly recommend them,Keep up the good work lads

9 June 2026
Unprompted review
Mr Clutch logo

Reply from Mr Clutch

Hi Marie Clark,

Thank you for taking the time to leave us a great review, we really appreciate it!

We hope to see you again soon.

Thanks,
Mr Clutch Autocentres

Rated 5 out of 5 stars

Very kind and friendly and reliable…

Very kind and friendly and reliable service.

8 June 2026
Unprompted review
Mr Clutch logo

Reply from Mr Clutch

Hi Sean Steel,

Thank you for taking the time to leave us a great review, we really appreciate it!

We hope to see you again soon.

Thanks,
Mr Clutch Autocentres

Rated 5 out of 5 stars

Quick, Professional Service

I was able to book online and a swift and professional job done with virtually no hassle, that was my MOT and I have booked for a service too. Have used them for years and will continue to do so.

8 June 2026
Unprompted review
Mr Clutch logo

Reply from Mr Clutch

Hi Tom Dooley,

Thank you for taking the time to leave us a great review, we really appreciate it!

We hope to see you again soon.

Thanks,
Mr Clutch Autocentres

Rated 5 out of 5 stars

Excellent

Very helpful staff. Excellent service. Reasonable cost.

8 June 2026
Unprompted review
Mr Clutch logo

Reply from Mr Clutch

Hi Carol,

Thank you for taking the time to leave us a great review, we really appreciate it!

We hope to see you again soon.

Thanks,
Mr Clutch Autocentres

Rated 5 out of 5 stars

Great service from start to finish

Great service from start to finish, very professional and reasonable pricing.

1 June 2026
Unprompted review
Mr Clutch logo

Reply from Mr Clutch

Hi Mike Fletcher,

Thank you for taking the time to leave us a great review, we really appreciate it!

We hope to see you again soon.

Thanks,
Mr Clutch Autocentres

Rated 1 out of 5 stars

Poor service & not replying to complaint

Now after waiting long time
I will act & make mr clutch regret & also take it to court for claim
Not replying to acton location complaint
I will contact the NCS National Concilliation System & citizen advise bureau

25 May 2026
Unprompted review
Mr Clutch logo

Reply from Mr Clutch

Hi,

Thank you for taking the time to provide your feedback, we're really sorry to hear that you're unhappy with the service that you've received.

We've checked our records, and do not have any invoices in your name, so we're unable to find your booking.

Please can you contact our Customer Services Team, so we can fully investigate your concerns?

Thanks,
Mr Clutch Autocentres

Rated 5 out of 5 stars

Quick and easy

Quick and easy, good service

6 June 2026
Unprompted review
Mr Clutch logo

Reply from Mr Clutch

Hi Deniss,

Thank you for taking the time to leave us a great review, we really appreciate it!

We hope to see you again soon.

Thanks,
Mr Clutch Autocentres

Rated 5 out of 5 stars

Friendly and polite staff

Friendly and polite staff. Dropped the car in no waiting around. Fast service. Collected car again no waiting around. Excellent customer service

6 June 2026
Unprompted review
Mr Clutch logo

Reply from Mr Clutch

Hi John,

Thank you for taking the time to leave us a great review, we really appreciate it!

We hope to see you again soon.

Thanks,
Mr Clutch Autocentres

Rated 5 out of 5 stars

All ran on schedule

All ran on schedule.

Polite front desk.

Good communication

Easy to book online

5 June 2026
Unprompted review
Mr Clutch logo

Reply from Mr Clutch

Hi Tony H,

Thank you for taking the time to leave us a great review, we really appreciate it!

We hope to see you again soon.

Thanks,
Mr Clutch Autocentres

Rated 5 out of 5 stars

Very nice staff

Very nice staff, very helpful, good value on full service, on time

4 June 2026
Unprompted review
Mr Clutch logo

Reply from Mr Clutch

Hi Vanhung Duong,

Thank you for taking the time to leave us a great review, we really appreciate it!

We hope to see you again soon.

Thanks,
Mr Clutch Autocentres

Rated 5 out of 5 stars

Fabulous customer service

Mark & the Team at Mr Clutch, Southend, are incredible. Super helpful, friendly and their work is top notch! Highly recommend.

4 June 2026
Unprompted review
Mr Clutch logo

Reply from Mr Clutch

Hi Louise,

Thank you for taking the time to leave us a great review, we really appreciate it!

We hope to see you again soon.

Thanks,
Mr Clutch Autocentres

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