Mr Clutch Reviews 

4,200
TrustScore 4.5 out of 5

4.7

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 503 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent service, highlighting the efficiency and professionalism of the staff. Many appreciate the helpful and knowledgeable team who provide clear, honest advice and keep them informed throughout the process. The booking process is often described as easy and seamless, with people finding the pricing competitive and offering good value for money. However, some customers also noted issues with vehicles being damaged during service or work not being completed as expected. A few other people also felt that communication was poor, with complaints being handled dismissively or emails ignored. Additionally, some reviewers experienced unexpected price increases or found quotes to be significantly higher than competitors.

What people talk about most

Service

Reviewers highlight positive aspects of service, consistently praising its efficiency, professionalism, and... See more

Staff

Users describe positive interactions with staff, consistently highlighting their helpfulness, friendliness,... See more

Price

People report positive experiences with price, often noting reasonable and competitive rates for services and... See more

Customer service

Clients share positive opinions on customer service, with many reviewers highlighting the helpfulness,... See more

Booking process

Customers consistently report positive experiences with the booking process, finding it easy and seamless.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Booked in for a major service and MOT for the 29th June. Unfortunately due to part issues Mr clutch was unable to complete the job until the next day however communication was made with plenty of n... See more

Company replied

Rated 5 out of 5 stars

I go to Mr Clutch every year for a major service and MOT and from booking online dropping off the car and then picking it up when i have had a phone call from them that everything was finished is easy... See more

Company replied

Rated 5 out of 5 stars

Woke up to a flat battery on a Saturday morning. Had to drive elderly parents home 100 miles away that day. Phone garage and got a new battery ordered and fitted all before lunch time. Great re... See more

Company replied

Rated 5 out of 5 stars

Another great experience with Mr. Clutch. They’re always honest, reliable, and deliver exactly what they promise. I went in with an engine light issue and was told the part would arrive early next wee... See more

Company replied


Company details

  1. Car Service

Information provided by various external sources

Mr Clutch Autocentres are nationally recognised as the UK's leading clutch, brake & transmission specialist. With over 45 autocentres throughout the country providing a wide range of garage services that include full car servicing general repairs and MOT’s.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

4K reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.7

All reviews

(4,200)

504 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Fabulous customer service

Mark & the Team at Mr Clutch, Southend, are incredible. Super helpful, friendly and their work is top notch! Highly recommend.

4 June 2026
Unprompted review
Mr Clutch logo

Reply from Mr Clutch

Hi Louise,

Thank you for taking the time to leave us a great review, we really appreciate it!

We hope to see you again soon.

Thanks,
Mr Clutch Autocentres

Rated 5 out of 5 stars

Great service

Happy with service provided

3 June 2026
Unprompted review
Mr Clutch logo

Reply from Mr Clutch

Hi Tracey Callow,

Thank you for taking the time to leave us a great review, we really appreciate it!

We hope to see you again soon.

Thanks,
Mr Clutch Autocentres

Rated 5 out of 5 stars

Really nice staff with Mandy and Shane…

Really nice staff with Mandy and Shane at sittingbourne. Great work!

3 June 2026
Unprompted review
Mr Clutch logo

Reply from Mr Clutch

Hi Andrew Holohan,

Thank you for taking the time to leave us a great review, we really appreciate it!

We hope to see you again soon.

Thanks,
Mr Clutch Autocentres

Rated 5 out of 5 stars

Dave is just utterly fantastic

Dave is just utterly fantastic, his customer service is amazing. So helpful, he is an absolute credit to Mr Clutch, I have personally directed a lot of people to Mr Clutch due to his greatness and all have found him to be absolutely amazing in every way,

2 June 2026
Unprompted review
Mr Clutch logo

Reply from Mr Clutch

Hi Miss Caroline Rice,

Thank you for taking the time to leave us a great review, we really appreciate it!

We hope to see you again soon.

Thanks,
Mr Clutch Autocentres

Rated 5 out of 5 stars

Always a great experience coming here

Always a great experience coming here. MOT was quick and efficient. Will definitely be coming back.

2 June 2026
Unprompted review
Mr Clutch logo

Reply from Mr Clutch

Hi Charlie Oliver,

Thank you for taking the time to leave us a great review, we really appreciate it!

We hope to see you again soon.

Thanks,
Mr Clutch Autocentres

Rated 5 out of 5 stars

I trust them .

I have used there Crawford branch for about 4 years now .
And can not fault the service I receive and have all the family cars serviced with them .
Staff are great , good advise given when asked for .
No extras added .
Booking easy , staff friendly & service first rate .

1 June 2026
Unprompted review
Mr Clutch logo

Reply from Mr Clutch

Hi Mr Lydon,

Thank you for taking the time to leave us a great review, we really appreciate it!

We hope to see you again soon.

Thanks,
Mr Clutch Autocentres

Rated 5 out of 5 stars

As usual

As usual, Dave and his team have been as good as normal

1 June 2026
Unprompted review
Mr Clutch logo

Reply from Mr Clutch

Hi Mr D Heggie,

Thank you for taking the time to leave us a great review, we really appreciate it!

We hope to see you again soon.

Thanks,
Mr Clutch Autocentres

Rated 5 out of 5 stars

Campervan in MOT

I took my campervan in for a MOT. Online booking was super easy. The staff were friendly and helpful. I have been taking vehicles there for years and always had great service.

1 June 2026
Unprompted review
Mr Clutch logo

Reply from Mr Clutch

Hi Beverley Sweetman,

Thank you for taking the time to leave us a great review, we really appreciate it!

We hope to see you again soon.

Thanks,
Mr Clutch Autocentres

Rated 5 out of 5 stars

Car MOT

I had my car in for an MOT, it was done fast and efficiently. The team was very helpful and accomodating as I arrived much earlier. Would definitely recommend.

30 May 2026
Unprompted review
Mr Clutch logo

Reply from Mr Clutch

Hi,

Thank you for taking the time to leave us a great review, we really appreciate it!

We hope to see you again soon.

Thanks,
Mr Clutch Autocentres

Rated 5 out of 5 stars

I shall definitely use again…

I’ve not used this garage before but I made a last minute booking for an MOT as I’d been let down by another garage.

However, I shall definitely return as this garage did a fantastic job. They’re clearly really busy but they fit me in on the same day. They will run ragged with non-stop customers, but the customer service was still spot on.

29 May 2026
Unprompted review
Mr Clutch logo

Reply from Mr Clutch

Hi Jamie,

Thank you for taking the time to leave us a great review, we really appreciate it!

We hope to see you again soon.

Thanks,
Mr Clutch Autocentres

Rated 5 out of 5 stars

Excellent Service

Excellent, professional, friendly service. Took my car in for an MOT and service. The car was MOT'd quickly, and a rundown of the issues was passed on to me within 2 hours. Issues were fixed, service done, and I got the car back just after lunch. The staff are friendly and explained everything in detail. I also trusted what the mechanic said, which is hard to say for some of the other high street companies. One of the most pleasant experiences I have had MOT and servicing my car in a while. Would highly recommend them.

28 May 2026
Unprompted review
Mr Clutch logo

Reply from Mr Clutch

Hi Terry,

Thank you for taking the time to leave us a great review, we really appreciate it!

We hope to see you again soon.

Thanks,
Mr Clutch Autocentres

Rated 5 out of 5 stars

Mr Clutch Southend were absolutely…

Mr Clutch Southend were absolutely Fantastic, Mark, the guy I spoke to was an absolute legend! He put up with my regular phone calls,as my Vauxhall Astra , Viper had reverse gear issues, and he kept the price down too, my reverse gear now slips in like BUTTER, a BIG Shout out to all the guys for their help and professionalism, and above all Kindness! Would recommend them to anyone! Thankyou all at Mr Clutch Southend♥️♥️♥️♥️x x x x x x x x x x

28 May 2026
Unprompted review
Mr Clutch logo

Reply from Mr Clutch

Hi Diana Garwood,

Thank you for taking the time to leave us a great review, we really appreciate it!

We hope to see you again soon.

Thanks,
Mr Clutch Autocentres

Rated 5 out of 5 stars

Excellent,

Excellent,
Lovely staff. Really quick, will use again

28 May 2026
Unprompted review
Mr Clutch logo

Reply from Mr Clutch

Hi Gina,

Thank you for taking the time to leave us a great review, we really appreciate it!

We hope to see you again soon.

Thanks,
Mr Clutch Autocentres

Rated 5 out of 5 stars

Great time.

Drop my car at 10am today,I ask how long it will take was told by the guy that book me in that it will take 45 mins.I went for a walk about on the Hight Street came back at 10:36 ,shortly after at 10:39 my car was off mot machine...Paper work( pass ) ready at 10:42 .Very impress with Joe accuracy from Leyton Team .

28 May 2026
Unprompted review
Mr Clutch logo

Reply from Mr Clutch

Hi Cecile Brown,

Thank you for taking the time to leave us a great review, we really appreciate it!

We hope to see you again soon.

Thanks,
Mr Clutch Autocentres

Rated 5 out of 5 stars

Friendly service and always helpful

Friendly service and always helpful

27 May 2026
Unprompted review
Mr Clutch logo

Reply from Mr Clutch

Hi Cliff Lee,

Thank you for taking the time to leave us a great review, we really appreciate it!

We hope to see you again soon.

Thanks,
Mr Clutch Autocentres

Rated 5 out of 5 stars

Really great customer service

Really great customer service, feel they really cared which can be hard to find when dealing with the car

20 May 2026
Unprompted review
Mr Clutch logo

Reply from Mr Clutch

Hi Tracey,

Thank you for taking the time to leave us a great review, we really appreciate it!

We hope to see you again soon.

Thanks,
Mr Clutch Autocentres

Rated 5 out of 5 stars

Absolutely brilliant service from start…

Absolutely brilliant service from start to finish. I had no clue what to do with the issue I was having, but the team were really helpful, explained everything clearly, and made the whole process stress-free. They were also very accommodating around my work schedule, which made things so much easier for me. The job was completed as quickly as possible and the communication throughout was great. Really friendly, professional service and I’d happily recommend them to others.

26 May 2026
Unprompted review
Mr Clutch logo

Reply from Mr Clutch

Hi Alan,

Thank you for taking the time to leave us a great review, we really appreciate it!

We hope to see you again soon.

Thanks,
Mr Clutch Autocentres

Rated 5 out of 5 stars

Mr Clutch Crayford

I've used Mr Clutch at Crayford for several years and I'm always thoroughly satisfied with the service they provide. Very professional, reliable and honest.

25 May 2026
Unprompted review
Mr Clutch logo

Reply from Mr Clutch

Hi Raymond Marsh,

Thank you for taking the time to leave us a great review, we really appreciate it!

We hope to see you again soon.

Thanks,
Mr Clutch Autocentres

Rated 5 out of 5 stars

5 star

Always a good experience at Mr Clutch

23 May 2026
Unprompted review
Mr Clutch logo

Reply from Mr Clutch

Hi Megan,

Thank you for taking the time to leave us a great review, we really appreciate it!

We hope to see you again soon.

Thanks,
Mr Clutch Autocentres

Rated 5 out of 5 stars

Car needed a rubber boot on the drive…

Car needed a rubber boot on the drive shaft , mark said it would be Tuesday but he called me on the bank holiday Monday to say it was all done, great service

25 May 2026
Unprompted review
Mr Clutch logo

Reply from Mr Clutch

Hi George Neale,

Thank you for taking the time to leave us a great review, we really appreciate it!

We hope to see you again soon.

Thanks,
Mr Clutch Autocentres

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look