Mr Clutch logo
Visit website

Mr Clutch Reviews 4,106

•
TrustScore 4.5 out of 5

4.7

Car Service
Write a reviewVisit website
Write a review

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 428 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent service and the helpful, professional, and friendly staff. Many appreciate the clear communication, honest advice, and the efficiency with which work is completed, often noting quick turnaround times for repairs and MOTs. The customer service is frequently highlighted as exceptional, with people feeling respected and valued. However, some customers also noted issues with pricing, with a few mentioning unexpected cost increases or feeling that the prices were too high compared to competitors. There were also occasional concerns about the product, with some reviewers reporting that additional problems arose after repairs or that certain services, like battery health checks, were not performed as expected. A small number of people also experienced poor communication and a lack of transparency regarding the work being done on their vehicles.

What people talk about most

Service

People report positive experiences with service. Customers frequently praise the helpful, polite, and... See more

Staff

Reviewers mention positive feedback about staff, consistently praising their professionalism, helpfulness,... See more

Price

Customers had ambiguous experiences with price. Many reviewers found prices to be reasonable, competitive,... See more

Customer service

Users describe positive interactions with customer service, highlighting helpful and professional staff... See more

Product

Reviewers highlight ambiguous aspects of product. Some customers experienced issues such as cars failing MOTs... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I brought my car in, in a panic that it would be a massive job. Mark dismissed my worries and calmed me down with sensible detailed advice on what the problem could be. My car was kept for two days fo... See more

Company replied

Rated 5 out of 5 stars

Called into the Reading branch after my trusty old Yaris started booming like an old DC3. The lads couldn't have been more helpful, and despite me being a drop- in had popped a couple of new wheel bea... See more

Company replied

Rated 5 out of 5 stars

We had our car repaired at Mr Clutch Bedminster – it needed a new gearbox and clutch. Alistair, the branch manager, was brilliant: super helpful on the phone, sent me a clear breakdown of costs, and e... See more

Company replied

Rated 5 out of 5 stars

Reception professionals and polite, informed of time scale to complete service. Rang to let me know that vehicle was ready to collect and of defects. Could not fault service or staff Will use agai... See more

Company replied

Company details

  1. Car Service

Information provided by various external sources

Mr Clutch Autocentres are nationally recognised as the UK's leading clutch, brake & transmission specialist. With over 45 autocentres throughout the country providing a wide range of garage services that include full car servicing general repairs and MOT’s.

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

4K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 5 out of 5 stars

Really great customer service

Really great customer service, feel they really cared which can be hard to find when dealing with the car

20 May 2026
Unprompted review
Mr Clutch logo

Reply from Mr Clutch

Hi Tracey,

Thank you for taking the time to leave us a great review, we really appreciate it!

We hope to see you again soon.

Thanks,
Mr Clutch Autocentres

Rated 5 out of 5 stars

Absolutely brilliant service from start…

Absolutely brilliant service from start to finish. I had no clue what to do with the issue I was having, but the team were really helpful, explained everything clearly, and made the whole process stress-free. They were also very accommodating around my work schedule, which made things so much easier for me. The job was completed as quickly as possible and the communication throughout was great. Really friendly, professional service and I’d happily recommend them to others.

26 May 2026
Unprompted review
Mr Clutch logo

Reply from Mr Clutch

Hi Alan,

Thank you for taking the time to leave us a great review, we really appreciate it!

We hope to see you again soon.

Thanks,
Mr Clutch Autocentres

Rated 5 out of 5 stars

Mr Clutch Crayford

I've used Mr Clutch at Crayford for several years and I'm always thoroughly satisfied with the service they provide. Very professional, reliable and honest.

25 May 2026
Unprompted review
Mr Clutch logo

Reply from Mr Clutch

Hi Raymond Marsh,

Thank you for taking the time to leave us a great review, we really appreciate it!

We hope to see you again soon.

Thanks,
Mr Clutch Autocentres

Rated 5 out of 5 stars

5 star

Always a good experience at Mr Clutch

23 May 2026
Unprompted review
Mr Clutch logo

Reply from Mr Clutch

Hi Megan,

Thank you for taking the time to leave us a great review, we really appreciate it!

We hope to see you again soon.

Thanks,
Mr Clutch Autocentres

Rated 5 out of 5 stars

Car needed a rubber boot on the drive…

Car needed a rubber boot on the drive shaft , mark said it would be Tuesday but he called me on the bank holiday Monday to say it was all done, great service

25 May 2026
Unprompted review
Mr Clutch logo

Reply from Mr Clutch

Hi George Neale,

Thank you for taking the time to leave us a great review, we really appreciate it!

We hope to see you again soon.

Thanks,
Mr Clutch Autocentres

Rated 5 out of 5 stars

Great service

Just went for MOT. Smooth and fast process. Would def come back again

25 May 2026
Unprompted review
Mr Clutch logo

Reply from Mr Clutch

Hi Sandra,

Thank you for taking the time to leave us a great review, we really appreciate it!

We hope to see you again soon.

Thanks,
Mr Clutch Autocentres

Rated 5 out of 5 stars

New clutch

I needed a new clutch and thought I would have to wait a while to have it done. I was seen the next day and the job was completed and ready to collect the same day. Follow up service included.
Good friendly service,no complaints.Happy to recommend.

21 May 2026
Unprompted review
Mr Clutch logo

Reply from Mr Clutch

Hi Jane Anderson,

Thank you for taking the time to leave us a great review, we really appreciate it!

We hope to see you again soon.

Thanks,
Mr Clutch Autocentres

Rated 5 out of 5 stars

Air Con Regas

Had an air con Regas …. Gentle and at reception was welcoming and friendly. Seemless process and finished bang on time.

Thanks a lot …. Needed the cold ac in this heat

23 May 2026
Unprompted review
Mr Clutch logo

Reply from Mr Clutch

Hi,

Thank you for taking the time to leave us a great review, we really appreciate it!

We hope to see you again soon.

Thanks,
Mr Clutch Autocentres

Rated 5 out of 5 stars

Very happy with MOT and Service

Really easy website to book in and good value for money, friendly and approachable reception and work completed in good time. Thank you.

23 May 2026
Unprompted review
Mr Clutch logo

Reply from Mr Clutch

Hi Cherry,

Thank you for taking the time to leave us a great review, we really appreciate it!

We hope to see you again soon.

Thanks,
Mr Clutch Autocentres

Rated 5 out of 5 stars

Great service

Great service , highly recommended

23 May 2026
Unprompted review
Mr Clutch logo

Reply from Mr Clutch

Hi Kara West,

Thank you for taking the time to leave us a great review, we really appreciate it!

We hope to see you again soon.

Thanks,
Mr Clutch Autocentres

Rated 5 out of 5 stars

Reception professionals and polite

Reception professionals and polite, informed of time scale to complete service. Rang to let me know that vehicle was ready to collect and of defects.
Could not fault service or staff
Will use again when the need arises.

22 May 2026
Unprompted review
Mr Clutch logo

Reply from Mr Clutch

Hi Judith Atwell,

Thank you for taking the time to leave us a great review, we really appreciate it!

We hope to see you again soon.

Thanks,
Mr Clutch Autocentres

Rated 1 out of 5 stars

Quoted me £1192 to fit new front brake…

Quoted me £1192 to fit new front brake discs and pads on my Skoda. £600 more than a Skoda/VW main dealer.

15 May 2026
Unprompted review
Mr Clutch logo

Reply from Mr Clutch

Hi,

Thank you for taking the time to provide your feedback, we're really sorry to hear that you're unhappy with the service that you've received.

We've checked our records, and do not have any invoices in your name, so we're unable to find your booking.

Please can you contact our Customer Services Team, so we can fully investigate your concerns?

Thanks,
Mr Clutch Autocentres

Rated 5 out of 5 stars

Great service from Mr. Clutch in Reading!

Called into the Reading branch after my trusty old Yaris started booming like an old DC3. The lads couldn't have been more helpful, and despite me being a drop- in had popped a couple of new wheel bearings in within 24 hours, which I think is pretty impressive. Price was on the money too. Thanks guys!

20 May 2026
Unprompted review
Mr Clutch logo

Reply from Mr Clutch

Hi Mark Elliott,

Thank you for taking the time to leave us a great review, we really appreciate it!

We hope to see you again soon.

Thanks,
Mr Clutch Autocentres

Rated 5 out of 5 stars

5 star service

5 star service. Absolutely brilliant on all fronts. Thank you!

16 May 2026
Unprompted review
Mr Clutch logo

Reply from Mr Clutch

Hi Kirsty Hopkins,

Thank you for taking the time to leave us a great review, we really appreciate it!

We hope to see you again soon.

Thanks,
Mr Clutch Autocentres

Rated 5 out of 5 stars

Very good, very quick, very happy

Very good, very quick, very happy.

19 May 2026
Unprompted review
Mr Clutch logo

Reply from Mr Clutch

Hi Jason Capnerhurst,

Thank you for taking the time to leave us a great review, we really appreciate it!

We hope to see you again soon.

Thanks,
Mr Clutch Autocentres

Rated 5 out of 5 stars

Very efficient I arrived early and they…

Very efficient I arrived early and they took my car for the MOT very friendly and informative staff I have been visiting Mr Clutch Croydon for many years due to good service and honest prices.
I would highly recommend.

18 May 2026
Unprompted review
Mr Clutch logo

Reply from Mr Clutch

Hi Mrs Dewhurst,

Thank you for taking the time to leave us a great review, we really appreciate it!

We hope to see you again soon.

Thanks,
Mr Clutch Autocentres

Rated 5 out of 5 stars

Friendly and honest.

Friendly and honest.

18 May 2026
Unprompted review
Mr Clutch logo

Reply from Mr Clutch

Hi John Page,

Thank you for taking the time to leave us a great review, we really appreciate it!

We hope to see you again soon.

Thanks,
Mr Clutch Autocentres

Rated 5 out of 5 stars

Booked a mot at 8:30 am and finished in…

Booked a mot at 8:30 am and finished in less than 1 hour.

18 May 2026
Unprompted review
Mr Clutch logo

Reply from Mr Clutch

Hi Wei,

Thank you for taking the time to leave us a great review, we really appreciate it!

We hope to see you again soon.

Thanks,
Mr Clutch Autocentres

Rated 5 out of 5 stars

Happy with the service I received…

Happy with the service I received today, friendly staff and courteous.

15 May 2026
Unprompted review
Mr Clutch logo

Reply from Mr Clutch

Hi,

Thank you for taking the time to leave us a great review, we really appreciate it!

We hope to see you again soon.

Thanks,
Mr Clutch Autocentres

Rated 5 out of 5 stars

I`m a returning customer

I`m a returning customer, easy to book without a long lead time, friendly and fair service and pricing.

15 May 2026
Unprompted review
Mr Clutch logo

Reply from Mr Clutch

Hi Russell Mattin,

Thank you for taking the time to leave us a great review, we really appreciate it!

We hope to see you again soon.

Thanks,
Mr Clutch Autocentres

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look