First Tech Reviews 3,988

Jose was VERY wonderful to speak to. He helped us through our issue with ease! 10/10 would recommend him

Thanks for the quick call response after hours.
I had a question regarding checking account billing and your after hours rep quickly answered my questions validated my debit card payments.

Really appreciate your staff and quick response. Please reach out to the rep and thank her for me.

Best Regards,
Dave

Absolutely amazing service I gave her 20 things to do and she did them all and did it with a smile on her face was absolutely the best her name is Kimberly Morales. Thank you so much!

Joshua Turner provided great customer service. He found the reason for the transaction decline and explained that the vendor had waited to long (7 days) and the approval had expired before the charge had been submitted.

Thank you for your great customer service and patience Joshua.

Mindy Nash

I love Sophia she helps me with all my banking needs! Highly recommended this bank!

I needed to close my account. Jeanne L. did a great job
in helping me complete this task. She was courteous, cheerful and very efficient. You should be very proud of such a great employee! She provided great customer service.

Jose Flores was the wonderful employee who answered my call. I explained to him my situation and he took the time to ask the questions he needed to fully understand my situation. I told him that I didn't have a lot of time before I needed to end the call and he kept that in mind throughout the whole call. He checked in with others when he wasn't sure how to proceed and made sure to get my permission to move forward with things. I'm confident that my issue will get solved as soon as possible with his help!

Hi Ahmad,
I just wanted to personally thank you for the way you handled my situation.
When I found out that a few of my credit cards had been closed due to inactivity and that I had never received the notice I was really sad. But from the moment I spoke with you, you immediately understood what had happened and took ownership of resolving it.
What really meant a lot to me is not just the efficiency, but the way you treated me with patience, respect, and genuine kindness.
First Tech has a special place in my life. It was the first institution that gave me the opportunity to rebuild my credit after my kidney transplant, and because of that, it represents much more than just banking. It represents trust, a second chance, and a fresh start. You truly honored that.
You didn’t just fix an issue—you reinforced why I chose to be with First Tech in the first place.
Thank you again for your professionalism and for taking care of this so quickly. I really appreciate it.

Massimilano ( Max ) Orsini

Great service, answered my questions and solved my problem-quickly and efficiently!

Thank you!

All questions answered quickly in friendly way

Marshawna was extremely helpful, courteous and understanding. Listening is a dying art in society these days but Marshawna took her time, listened, understood and dealt with the situation efficiently and respectfully.
What ever you are paying her, double it.

My advisor on the call took their time and found me EVERY bit of information I was asking for.

First Tech has always had good customer service! Today was a step above that !!! Great experience and super helpful !!!! Jeanne was AWESOME !!!!! Thank you for your help :-)

Ahmad was very helpful. Helped me with the reason I called and advised me on how to improve the interest/rewards on my account.

Agent was pleasant, efficient & completed all tasks correctly on the first try. I completed 6 transactions & she also provided me with some new services to consider in the future.

Madison did a great job at addressing my needs without a bunch of superfluous engagement. She was friendly and even acknowledged my birthday today, but she got my business done swiftly as she sensed I needed.

Yolanda was absolutely amazing, and extremely patient with me especially, reiterating as often as I needed for me to understand the fine print of things. 💗💗👌👌👍👍. Helping me all the way through and making sure I was comfortable each step of the way. Thanks Yolanda!

Nuria and the entire staff are knowledgeable and great.

Amanda is amazingly helpful. Very patient and thorough. She took care of everything and set our minds at ease.

I received an email about one of my cards being added to the digital program you have, and I did not do this. I was happy to get an email on this, and the customer service was excellent. I really apricate how your company keeps me in formed about my accounts. I have had a lot of fraud in the past. Thank you all for the great work you do for your customer's.