First Tech Reviews 4,005

We had a great experience with Jessica Hite at the Roseville location. She is professional and it was a pleasure having her notarize our documents.

Thank you Layloni for taking care of this for me.
Thaks Roger

Karen Serrato was incredibly helpful and made the whole process smooth. She understood my issue right away and resolved it quickly without any back-and-forth. Really appreciate how efficient and professional she was — great customer service experience overall.

She was very good with information and very helpful. Also very friendly !

My experience was great because of Matthew Wright. He was the gentleman who helped me over the phone today. I wish every customer service employee was as gracious as he was.

The representative (Marie) was able to help me quickly and efficiently with my request to close out a CD. She was very personable and helpful.

Serena was very helpful and went out of her way to answer my questions and direct me to someone who could help.

Staff at this branch are outstanding.
Britton has been absolutely awesome- knowledgeable, helpful & professional. Most recently worked with Cady when Britton was not available, she stepped up and took excellent care of us!
Thank you!

Selena was very knowledgeable, personable, and helpful!

Pleasant and approachable

Helpful, listened carefully, answered all my questions, friendly

Met with Christopher Ray today and he was working with him and become a Premier member. He was teaching me where my money would make the most money for me. I don’t like banking on line in case someone steals or I lose my iPad. I prefer one one ones to do my banking. I have been with first tech for years and have only had one bad time when someone was using my debit card, without authorization, went to the Nimbus location and they resolved the situation immediately. Very helpful.

I am writing to share my appreciation for the outstanding service I received from Frank today. I called regarding an overpayment on my credit card, and Frank handled the situation with impressive speed and professionalism. He was incredibly thorough, explaining the expedited process clearly so I knew exactly what to expect and when the fix would occur.
​One of the highlights of the call was how easy Frank was to communicate with; he was friendly, articulate, and made sure we were on the same page every step of the way. The entire resolution took less than 10 minutes. It is rare to have such a seamless experience over the phone, and Frank is a fantastic asset to the First Tech Credit Union team!

The customer service was outstanding. With service like that I will definitely remain a customer

Stephenie B. Amazing and was able to help me. There were a lot of times I called and always got transferred and also didn’t get my things resolved. Stephenie B has given me the absolute best customer service, she build rapport and helped me with my business loan appointment and also resolved my stressful situations and on top of that she is super knowledgeable. I was told different things about my credit card and she helped clarify a lot of things that is very helpful. Thanks Steph!

Amanda Urias has been very professional in helping me to establish a new certificate. She kept in-touch by phone and set up our appointment for this morning. She enabled me to earn the best rate possible, and also updated my other accounts to reflect my designated beneficiaries (POD). I appreciate her friendly and patient manner, as well as her willingness to answer any questions I may have in the future. Thank you, Amanda.

Mike was phenomenal. There are people who are good at their jobs, and then there are people who LOVE their jobs... It is so clear that Mike LOVES to serve, LOVES the company for whom he works, and that he LOVES to help people. He was thorough, joyful, intelligent, thoughtful and did everything in his power to both help me and show me how I can do it on my own online in the future. Wow. Mike is EXCEPTIONAL. Thank you (give him a hug for me! lol)

Thank you so much Eilee Alvarez for all your help. It means a lot to have someone I can trust/call to, and provide your expertise to help me make the right decision to navigate my fund. You are a great help. I appreciate you a lot.

It was my first time in a long time visiting my local branch, greeted the minute I walked in by gentleman sitting at greeter station and signed me in. He communicated there would be a wait, which I didn’t mind. By the time it was my turn I got great service from Afsi, Jessica and Mike. Will definitely be coming back to do more business.

Shari was fantastic. She went over different types of accounts we could qualify for better rates.