Express Appliances Reviews 

2,585
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Looking at 523 reviews, reviewers overwhelmingly had a great experience with this company. People frequently mention that the delivery drivers and customer care team are exceptionally polite, friendly, and helpful when setting up household appliances in their homes. Consumers truly love how smooth, fast, and simple the entire rental process is, from placing an order to final installation. Some reviewers were not happy with customer service, reporting that phone staff could sometimes be quite rude and unhelpful when dealing with repair requests. A few customers also noted receiving dirty or faulty appliances that did not work properly or required extra effort to fix.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, frequently describing delivery drivers and support teams as... See more

Delivery service

Clients share positive opinions on delivery_service, frequently highlighting the speed and efficiency of... See more

Service

Consumers find service to be positive, highlighting fast delivery and professional installation from helpful... See more

Product

Customers consistently note ambiguous experiences with product quality and rentals. While many reviewers... See more

Customer service

People report positive experiences with customer service, noting that the team is extremely professional and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I rented a cooker, the gentlemen who came to Install it were polite down to earth guys . Told me everything they were doing to install the appliance and showed me how everything works on, told me abo... See more

Rated 5 out of 5 stars

Amazing service from start to finish The two guys who came to deliver and install my washing machine went above & beyond! Always so easy to get through to speak with someone …which is rare t... See more

Rated 5 out of 5 stars

I have been renting for 18 months and rent a Washing machine, chest freezer and dishwasher excellent service from start to install. Prices are aggreable. Washing machine broke rang them and had ano... See more

Rated 5 out of 5 stars

The process was so simple and fast , I am truly over the moon with this company . There white goods are in excellent condition , delivery service was hassle free and on time . I feel so secure that if... See more


Company details

  1. Appliance Rental Service
  2. Appliances Customer Service

Written by the company

Electrical appliances available for rent - including kitchen appliances, televisions, home entertainment and technology.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

3K reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 12% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.5

All reviews

(2,585)

509 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Had a cooker delivered today

Had a cooker delivered today. Lovely brand new and very happy. I can't rate this company enough from the delivery guys to the products it's top class. Will defo order from you again.

24 July 2026
Unprompted review
Rated 5 out of 5 stars

Was good the only thing that wasn’t…

Was good the only thing I wasn’t pleased about is I asked for the delivery on the Monday but the week before delivery company had picked it up on the Wednesday said was delivering on the Thursday I wasn’t going to be in on the Thursday so I arranged it for the Friday where I could be in they then proceeded to deliver on a Thursday but to a neighbour who wasn’t even in my building I had to come out my building into another set of flats carry it from there down the street and up two flights of stairs but apart from that, everything else has been spot-on

16 July 2026
Unprompted review
Rated 5 out of 5 stars

Repair process excellent

Phone I received developed a fault the phone was sent back repaired and returned in just over 7 days. I was kept informed of every step of the repair and yhe phone seems fine now thank you

14 July 2026
Unprompted review
Rated 1 out of 5 stars

They keep asking for more payment too…

They keep asking for more payment too continue my application i already paid the money and emailed them that ive paid but they keep sending the same email very very disapointed as have got other items bad bad atm wont recomnd

17 July 2026
Unprompted review
Rated 1 out of 5 stars

Joke

Turns out your paying £100s of £s to just rent an appliance that has to be returned what an absolute joke & waste of time. Customer service is very rude also

13 July 2026
Unprompted review
Rated 5 out of 5 stars

Good Company

My tumble dryer broke down and rather than purchase a new one again I decided to use EXPRESS APPLICANCES and rent instead. The whole process from order to delivery was easy and smooth. Delivered in very good condition and delivery guys great too 10:10 service . The prices are reasonable as well which is also a positive. They don’t overcharge and take advantage of the fact you need something so what ever it is you need and what ever your situation - I would highly recommend

5 January 2026
Unprompted review

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