Express Appliances Reviews 

2,588
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Looking at 523 reviews, reviewers overwhelmingly had a great experience with this company. People frequently mention that the delivery drivers and customer care team are exceptionally polite, friendly, and helpful when setting up household appliances in their homes. Consumers truly love how smooth, fast, and simple the entire rental process is, from placing an order to final installation. Some reviewers were not happy with customer service, reporting that phone staff could sometimes be quite rude and unhelpful when dealing with repair requests. A few customers also noted receiving dirty or faulty appliances that did not work properly or required extra effort to fix.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, frequently describing delivery drivers and support teams as... See more

Delivery service

Clients share positive opinions on delivery_service, frequently highlighting the speed and efficiency of... See more

Service

Consumers find service to be positive, highlighting fast delivery and professional installation from helpful... See more

Product

Customers consistently note ambiguous experiences with product quality and rentals. While many reviewers... See more

Customer service

People report positive experiences with customer service, noting that the team is extremely professional and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I rented a cooker, the gentlemen who came to Install it were polite down to earth guys . Told me everything they were doing to install the appliance and showed me how everything works on, told me abo... See more

Rated 5 out of 5 stars

Amazing service from start to finish The two guys who came to deliver and install my washing machine went above & beyond! Always so easy to get through to speak with someone …which is rare t... See more

Rated 5 out of 5 stars

I have been renting for 18 months and rent a Washing machine, chest freezer and dishwasher excellent service from start to install. Prices are aggreable. Washing machine broke rang them and had ano... See more

Rated 5 out of 5 stars

The process was so simple and fast , I am truly over the moon with this company . There white goods are in excellent condition , delivery service was hassle free and on time . I feel so secure that if... See more


Company details

  1. Appliance Rental Service
  2. Appliances Customer Service

Written by the company

Electrical appliances available for rent - including kitchen appliances, televisions, home entertainment and technology.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

3K reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 11% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

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4.5

All reviews

(2,588)

512 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I have been with express appliances for…

I have been with express appliances for over a year now and have had a really good experience. Great customer service and friendly. Only downside for me is that because of the area I’m in I’m not able to rent the big appliances such as cooker or fridges because there is no delivery in my catchment area, I am hoping one day it becomes available in my area, but I am able to rent smaller items such as phones, lap tops and some tvs and overall have had a good experience and will definitely recommend to others

21 June 2026
Unprompted review
Rated 1 out of 5 stars

This service is over priced and goods…

This service is over priced and goods are shoddy! I have been rent because I had to finish the year with them the tumble dryer I was dented and old. It broke within 10 weeks and I had no choice to carry on paying for the 12 months. Staff are rude when ringing up for help with repairs also. I had an appointment for a repair in the early days and no one showed up so I gave up. Once this goes back I will never use them again nor will I recommend. It’s over priced tat that’s at the end of its life. Stay clear!!

21 June 2026
Unprompted review
Rated 5 out of 5 stars

I love this company

I love this company, they have given me the ability, to have the kind of goods, I could never afford if I had to buy brand new. Thank you for the ease of signing up and ordering. The guys that deliver are professional and friendly. I will definitely be ordering again.

16 June 2026
Unprompted review
Rated 1 out of 5 stars

We're do I start

We're do I start, First the lady on the phone Absolutely as rude as anything Has no people skills whatsoever. Secondly I rent a washing machine, Dishwasher And a fridge freezer nothing ever matches all different colours they never come clean always dirty and full of dents and charge 90 pound a month for this, and best of all put the price up with out telling you and try and tell me they have sent an email so full of sh.t Why an increase There's no running costs for them To supply me We pay over the top anyway, would I Recommend them No not a chance My advice would be Save the money And go and buy a new one yourself They rent you second and rubbish

20 June 2026
Unprompted review
Rated 4 out of 5 stars

Customer Service Brilliant

Customer Service Brilliant. Delivery staff bit hit and miss My Fridge Freezer still Rockin .I would like to see incentives/discounts for multiple rentals, or options to upgrade especially TV's after qualifying period. I would not hesitate to recommend

3 August 2025
Unprompted review
Rated 5 out of 5 stars

Washing machine rental

I have rented a washing machine with them for many years, they are a great company, fantastic customer service, anytime I’ve had a issue with the machine they have been fantastic at sorting out a replacement machine within a few days to a week maximum. Very satisfied customer 😆

20 June 2026
Unprompted review
Rated 5 out of 5 stars

Renting White Goods

I have been renting for 18 months and rent a Washing machine, chest freezer and dishwasher excellent service from start to install.
Prices are aggreable.
Washing machine broke rang them and had another installed within a week, down to earth and easy to talk too.
Would highly recommend.

20 June 2026
Unprompted review
Rated 1 out of 5 stars

Washing constantly going wrong last…

Washing machine constantly going wrong last time the 2 who delivered was so rude that they had to come to me again had me in tears !!!!! Do not recommend at all and when I put complaint in there attitude wasn’t any better can’t remember exact date

20 June 2026
Unprompted review
Rated 2 out of 5 stars

Always had good experiences but…

Always had good experiences but recently 7 attempts to provide a tumble dryer that works is not acceptable - Customer service though are great and efficient, very responsive.

Just need to maybe invest in some tumble dryers that work

1 June 2026
Unprompted review
Rated 2 out of 5 stars

Came over to from Hughes rental wish I…

Came over to from Hughes rental wish I had brought new cooker know stuck in contract for two years with second hand cook which came dirty inside and all round inside edges of cooker and no rubber sill in cooker door not happy at all got told book engner appointment for what also rapid ring fully come on but only half elements work on remaining rings

11 May 2026
Unprompted review

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