Express Appliances Reviews 2,447

TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Looking at 518 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for their helpfulness and pleasant demeanor, making interactions enjoyable. The delivery service is consistently highlighted for being swift and efficient, with many appreciating the care taken by the delivery teams. People are also very satisfied with the overall service, often describing it as excellent and hassle-free. However, some customers have expressed dissatisfaction with certain products, noting issues such as items arriving in poor condition or malfunctioning shortly after delivery. A few people also reported negative experiences with customer service regarding product issues, finding them unhelpful or rude when trying to resolve problems.

What people talk about most

Staff

Customers consistently note positive experiences with staff. Many reviewers praise the helpfulness and... See more

Delivery service

Consumers generally express satisfaction with the delivery service. Many reviewers highlight the speed and... See more

Service

Clients share positive opinions on service, with many praising the fast delivery, quick and easy application... See more

Product

Users describe ambiguous interactions with product. Many customers praise the excellent condition of items,... See more

Customer service

Reviewers highlight positive aspects of customer service. Many customers praise the helpfulness and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

It was a easy straight forward process I was bit reluctant at first because so many sites around what aren't what they say they are ...but this one is genuine received my phone no problems phone in n... See more

Rated 5 out of 5 stars

I rented a cooker, the gentlemen who came to Install it were polite down to earth guys . Told me everything they were doing to install the appliance and showed me how everything works on, told me abo... See more

Rated 5 out of 5 stars

I have just had a fridge freezer delivered by express appliances. The delivery was swift, even came earlier than the estimated time was was great. The guys were very careful when bringing in the item... See more

Rated 5 out of 5 stars

What a lovely pair of gentlemen matt and ludo are who delivered my 3rd!! Washing machine, due to a fault from the previous guys who delivered me a Washing machine that had a faulty door "so thanks Ch... See more


Company details

  1. Appliance Rental Service
  2. Appliances Customer Service

Written by the company

Electrical appliances available for rent - including kitchen appliances, televisions, home entertainment and technology.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

2K reviews

5-star
4-star
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1-star

Replied to 19% of negative reviews

Typically replies within 48 hours

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Rated 1 out of 5 stars

Red flags from the very beginning

Red flags from the very beginning, when delivered the two delievery men plugged it into a electrical check, the dryer was on for all of two seconds gave me a thumbs up and said yes all working, it’s heating up, then left like they where in a rush. Fast forward ONE hour I put a small load in and there’s no heat AT all, no matter what setting or how long the load is on for there is absolutely no heat from the this tumble dryer then the machine flags up an error code not once but three times fo an electrical fault, I call explain the delivery and issue and get told because of the type of machine it needs 24 hours before we can use it. We wait 24 hours later and it does heat up, but no matter how much or how little you put in th machine or what setting after 20 minutes it would stop and start bleeping that the condenser filter is full, you can change and clean and empty all parts but this is a continuous issue. So I call them, explain that I’m unhappy and no longer wish to have the machine because at this point it’s been two weeks and it does not dry clothes, or at the very least swap for a different dryer I’m told unless there is an actual fault i.e part replacement or electrical issue there is NOTHING they will do but they’ll call an engineer out (this would take another week as they only have one available in my area on Mondays, so a week to pick up and a week to drop off) I ask them what the likely hood is that they actually find anything wrong and she tell me ‘not likely, you’ll have to keep the machine’ more time passes and we can only dry a small load maybe one a fortnight if we’re lucky as any other time the machine will simply not dry saying the filters are full or will heat. Calling on Monday to cancel rental, shit company, liars and thieves basically. Had the machine since Jan, it’s now may and it’s never worked properly

2 February 2026
Unprompted review
Rated 5 out of 5 stars

Great renting company

Genuinely was unsure about this site, and no credit checks etc but wow I've had nothing but amazing service, super fast delivery and great phone. I really do recommend this site to anyone wanting to rent appliances out. Just one little moan you could expand the phone range a bit more but that's all. Really happy and Impressed.

1 May 2026
Unprompted review
Rated 5 out of 5 stars

Easy application form excellent service…

Easy application form excellent service with replying and answering questions sorting everything out in the easiest way to change tv I picked , very helpful with full process I’m grateful to them excellent customer service

29 April 2026
Unprompted review
Rated 5 out of 5 stars

Needed a dryer and washing machine .

Needed a dryer and washing machine as the door on our dryer had fell off and wasing machine was making nose like the bearings had gone. Call your company and ordered a washer and dryer. They were delivered and fitted within a couple of days. Great customer service and exelent products.

27 April 2026
Unprompted review
Rated 5 out of 5 stars

It was a easy straight forward process…

It was a easy straight forward process I was bit reluctant at first because so many sites around what aren't what they say they are ...but this one is genuine received my phone no problems phone in new condition my only criticism would be is a better range of phones maybe one for the future otherwise great conpany

28 April 2026
Unprompted review
Rated 5 out of 5 stars

Brilliant Company

Brilliant Company, very helpful, pleasant Staff over the phone. IAM impressed by the Quick service from ordering what you want and the delivery date, that you can choose. Easy payments via Direct debit. I can Honestly say I have used this company for over 3 years, if not more. All I can say please keep up the good work that you all do ,. Kind regards Philip Dalton.

24 April 2026
Unprompted review
Rated 5 out of 5 stars

First class service

Straightforward application process, delivered on the date and time stated, delivery drivers very professional and friendly installed washing machine quickly, highly recommend this company, great service from start to finish.

25 April 2026
Unprompted review
Rated 5 out of 5 stars

Chest freezer

Ordered a chest freezer.
Brand new appliance was delivered swiftly by a friendly, professional guy, who offered to help me with it.
I’m very happy with the product and service.
So far so good!

27 April 2026
Unprompted review
Rated 5 out of 5 stars

I've had my new washing machine…

I've had my new washing machine delivered this morning and I'm very pleased with it.and also the delivery men were amazing.thankyou so much.im considering having a fridge freezer off you as well ❤️‍🩹

28 April 2026
Unprompted review

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