It was a easy straight forward process I was bit reluctant at first because so many sites around what aren't what they say they are ...but this one is genuine received my phone no problems phone in n... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Company details
Written by the company
Electrical appliances available for rent - including kitchen appliances, televisions, home entertainment and technology.
Contact info
Martells Barn, CO77RU, Ardleigh Colchester, United Kingdom
- 01206794905
- info@expressappliances.co.uk
- www.expressappliances.co.uk
Replied to 19% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Red flags from the very beginning
Red flags from the very beginning, when delivered the two delievery men plugged it into a electrical check, the dryer was on for all of two seconds gave me a thumbs up and said yes all working, it’s heating up, then left like they where in a rush. Fast forward ONE hour I put a small load in and there’s no heat AT all, no matter what setting or how long the load is on for there is absolutely no heat from the this tumble dryer then the machine flags up an error code not once but three times fo an electrical fault, I call explain the delivery and issue and get told because of the type of machine it needs 24 hours before we can use it. We wait 24 hours later and it does heat up, but no matter how much or how little you put in th machine or what setting after 20 minutes it would stop and start bleeping that the condenser filter is full, you can change and clean and empty all parts but this is a continuous issue. So I call them, explain that I’m unhappy and no longer wish to have the machine because at this point it’s been two weeks and it does not dry clothes, or at the very least swap for a different dryer I’m told unless there is an actual fault i.e part replacement or electrical issue there is NOTHING they will do but they’ll call an engineer out (this would take another week as they only have one available in my area on Mondays, so a week to pick up and a week to drop off) I ask them what the likely hood is that they actually find anything wrong and she tell me ‘not likely, you’ll have to keep the machine’ more time passes and we can only dry a small load maybe one a fortnight if we’re lucky as any other time the machine will simply not dry saying the filters are full or will heat. Calling on Monday to cancel rental, shit company, liars and thieves basically. Had the machine since Jan, it’s now may and it’s never worked properly
Great renting company
Genuinely was unsure about this site, and no credit checks etc but wow I've had nothing but amazing service, super fast delivery and great phone. I really do recommend this site to anyone wanting to rent appliances out. Just one little moan you could expand the phone range a bit more but that's all. Really happy and Impressed.
They are very helpful and always on…
They are very helpful and always on hand when I need help I have had 2 items from them and I have not had any issues at all and very good value for money
Very pleasant and professional staff…
Very pleasant and professional staff with help in any way. I am very satisfied. I recommend.
Excellent Speedy service
Excellent Speedy service , delivery was on time and even helped to plum it in. Can’t fault them.
Easy application form excellent service…
Easy application form excellent service with replying and answering questions sorting everything out in the easiest way to change tv I picked , very helpful with full process I’m grateful to them excellent customer service
Needed a dryer and washing machine .
Needed a dryer and washing machine as the door on our dryer had fell off and wasing machine was making nose like the bearings had gone. Call your company and ordered a washer and dryer. They were delivered and fitted within a couple of days. Great customer service and exelent products.
It was a easy straight forward process…
It was a easy straight forward process I was bit reluctant at first because so many sites around what aren't what they say they are ...but this one is genuine received my phone no problems phone in new condition my only criticism would be is a better range of phones maybe one for the future otherwise great conpany
Great communication and great service
Great communication and great service! The delivery guys were also gave a great service
Fantastic service from start to finish
Fantastic service from start to finish, love my new cooker and it got delivered really quick too
Very quick response and quick delivery
Excellent company Excellent customer…
Excellent company Excellent customer service and the delivery drivers are so good highly recommend
Brilliant Company
Brilliant Company, very helpful, pleasant Staff over the phone. IAM impressed by the Quick service from ordering what you want and the delivery date, that you can choose. Easy payments via Direct debit. I can Honestly say I have used this company for over 3 years, if not more. All I can say please keep up the good work that you all do ,. Kind regards Philip Dalton.
First class service
Straightforward application process, delivered on the date and time stated, delivery drivers very professional and friendly installed washing machine quickly, highly recommend this company, great service from start to finish.
Had freezer off them application fast…
Had freezer off them application fast and straight forward brand new freezer delivery guys polite
Chest freezer
Ordered a chest freezer.
Brand new appliance was delivered swiftly by a friendly, professional guy, who offered to help me with it.
I’m very happy with the product and service.
So far so good!
Super fast application and delivery…
Super fast application and delivery ....very nice staff and appliances i rented are great
Thankyou express appliances
I've had my new washing machine…
I've had my new washing machine delivered this morning and I'm very pleased with it.and also the delivery men were amazing.thankyou so much.im considering having a fridge freezer off you as well ❤️🩹
Brilliant company if you want a rental…
Brilliant company if you want a rental business for household things very happy with the tv I rented from u fully recommend
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.








