We made an order via store - floor worker and manager were very friendly and knowledgeable. It was delivered around expected time right to my lounge and set up according to our prior order promptly. Q... See more
Company replied
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Review summary
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Reviews shaping this summary
Excellent customer service by both Toby on our initial visit and by Tristan on our latest visit. They both explained the details of the product extremely well. Toby provided us with contact details to... See more
Company replied
A lady named Lynda helped us today. Nothing was too much trouble. She gave us the dimensions of the furniture so we could go home and check the fit. When we returned, she even carried coffee tables o... See more
Company replied
I find most DFS stores a bit overwhelming with sales staff everywhere trying to get you to Buy from them, but the Crawley store was really nice and friendly. We were going to buy our sofa online via... See more
Company replied
Company details
- Furniture Store
- Furniture Accessories
- Home Goods Store
- Living Room Furniture Store
- Sofa Store
- Upholstery Shop
Written by the company
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Written by the company
Contact info
United Kingdom
- www.dfs.co.uk
4.9
Excellent
653K reviews
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A complete range available and Aaron…
A complete range available and Aaron was perfect to deal with
25 July 2026
Reply from DFS Furniture
Good Morning,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards,
Jordan
DFS Customer Support
Asked for what we looking for and had a…
Walked in, spoke to Nicky, asked for what we were looking for, and had a new suite within the hour. Fantastic service.
25 July 2026
Reply from DFS Furniture
Good Morning,
We are really happy that Nicky met your expectations in store and you had a lovely experience when placing your order!
Kind Regards,
Jordan
DFS Customer Support
Daniel was absolutely brilliant
Daniel was absolutely brilliant. We visited three times before making our final decision, and each time he welcomed us with a smile, remained patient, and did everything he could to help. He never made us feel rushed or pressured and was always happy to answer our questions. His friendly and professional service made the whole experience much easier. Thank you, Daniel!
18 July 2026
Reply from DFS Furniture
Good Morning,
Thank you for leaving us a 5* review, we appreciate you sharing this lovely feedback with others. We’re happy that Daniel met your expectations in store and we hope you enjoy your furniture when it arrives!
Kind Regards,
Jordan
DFS Customer Support
Everyone was really helpful 😊
Everyone was really helpful 😊. Can't wait for out beautiful new sofa to arrive
25 July 2026
Reply from DFS Furniture
Good Morning,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind Regards,
Jordan
DFS Customer Support
The information provided by Chrissie…
The information provided by Chrissie about the sofa we were looking at purchasing
25 July 2026
Reply from DFS Furniture
Good Morning,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards,
Jordan
DFS Customer Support
Staff were so helpful and knowledgeable…
Staff were so helpful and knowledgeable about everything made the experience good .
25 July 2026
Reply from DFS Furniture
Good Morning,
Thanks for the fabulous review, we really appreciate you taking the time to share with others!
Kind Regards,
Jordan
DFS Customer Support
Reply from DFS Furniture
Good Morning,
Great review, thanks for sharing!
Kind Regards
Jordan
DFS Customer Support
Great customer service
25 July 2026
Reply from DFS Furniture
Good Morning,
Great review, thanks for sharing!
Kind Regards
Jordan
DFS Customer Support
Everything made simple by a great…
Everything made simple by a great salesman. Thanks Kurtis
18 July 2026
Reply from DFS Furniture
Good Morning,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards,
Jordan
DFS Customer Support
A relaxed sales approach
A relaxed sales approach, not pushy like they used to be, more more enjoyable experience.
25 July 2026
Reply from DFS Furniture
Good Morning,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind Regards,
Jordan
DFS Customer Support
Welcoming and friendly knowledgable but…
Welcoming and friendly knowledgable but not too pushy
We bought a sofa and chair
25 July 2026
Reply from DFS Furniture
Good Morning,
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind Regards,
Jordan
DFS Customer Support
Reply from DFS Furniture
Good Morning,
Amazing review, thanks for sharing!
Kind Regards,
Jordan
DFS Customer Support
Informative and helpful.
25 July 2026
Reply from DFS Furniture
Good Morning,
Great review, thanks for sharing!
Kind Regards
Jordan
DFS Customer Support
Great customer service from Aaron.very…
Great customer service from Aaron.very knowledgeable and answered all our questions
A very professional but friendly experience
25 July 2026
Reply from DFS Furniture
Good Morning,
Thank you for taking the time to leave your review. We are really happy to hear that you had a great experience in store with Aaron.
Kind Regards,
Jordan
DFS Customer Support
Reply from DFS Furniture
Good Morning,
Great review, thanks for sharing!
Kind Regards
Jordan
DFS Customer Support
The service was good
25 July 2026
Reply from DFS Furniture
Good Morning,
Amazing review, thanks for sharing!
Kind Regards,
Jordan
DFS Customer Support
Reply from DFS Furniture
Good Morning,
Great review, thanks for sharing!
Kind Regards
Jordan
DFS Customer Support
Customer service agent Stuart Duffy which made my experience really good top stars 5 out of 5
Customer service agent was absolutely fantastic Stuart
25 July 2026
Reply from DFS Furniture
Good Morning,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards,
Jordan
DFS Customer Support
Reply from DFS Furniture
Good Morning,
Great review, thanks for sharing!
Kind Regards
Jordan
DFS Customer Support
Very happy with our sofa and chair…
Very happy with our sofa and chair great price and quality. Warren was very helpful and courteous not pushy at all answered all our questions great service, we would recommend to friends and family thanks.
25 July 2026
Reply from DFS Furniture
Good Morning,
Thank you so much for taking the time to write us a 5* review. Your feedback is much appreciated. We are really happy to hear that you had a great experience in store with Warren.
Kind Regards,
Jordan
DFS Customer Support
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