DFS Furniture logo
Visit website

DFS Furniture Reviews 

653,264
•
TrustScore 5 out of 5

4.9

Furniture Store•124 Locations
Write a reviewVisit website
Write a review

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 102,154 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being friendly, knowledgeable, and professional, providing helpful and patient assistance without being pushy. The overall service and user experience are frequently described as easy, enjoyable, and stress-free, making the purchasing process pleasant and efficient. People appreciate the excellent customer service, with staff taking time to explain products and available options clearly, ensuring a smooth and comfortable journey for customers. However, some customers also noted issues with customer service when problems arose, experiencing cold and unhelpful interactions. Reviewers reported a lack of follow-up, empty promises, and significant frustration when trying to resolve issues, such as missing product parts. These experiences led to feelings of being disrespected and utterly let down by the company's response.

What people talk about most

Staff

Consumers find staff to be positive, consistently describing them as helpful, friendly, and efficient, making... See more

Service

Reviewers mention positive feedback about service, highlighting the natural, welcoming, and helpful sales... See more

Product

Users describe positive interactions with product, often highlighting the high quality of items like sofas,... See more

Customer service

Customers consistently note positive experiences with customer service, highlighting helpful, friendly, and... See more

User experience

Clients share positive opinions on user experience, with many describing the overall process as easy,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We made an order via store - floor worker and manager were very friendly and knowledgeable. It was delivered around expected time right to my lounge and set up according to our prior order promptly. Q... See more

Company replied

Rated 5 out of 5 stars

Excellent customer service by both Toby on our initial visit and by Tristan on our latest visit. They both explained the details of the product extremely well. Toby provided us with contact details to... See more

Company replied

Rated 5 out of 5 stars

A lady named Lynda helped us today. Nothing was too much trouble. She gave us the dimensions of the furniture so we could go home and check the fit. When we returned, she even carried coffee tables o... See more

Company replied

Rated 5 out of 5 stars

I find most DFS stores a bit overwhelming with sales staff everywhere trying to get you to Buy from them, but the Crawley store was really nice and friendly. We were going to buy our sofa online via... See more

Company replied

Company details

  1. Furniture Store
  2. Furniture Accessories
  3. Home Goods Store
  4. Living Room Furniture Store
  5. Sofa Store
  6. Upholstery Shop

Written by the company

Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk

Written by the company

Contact info

4.9

Excellent

TrustScore 5 out of 5

653K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.9

All reviews

(653,264)

100,801 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 5 out of 5 stars

Daniel was absolutely brilliant

Daniel was absolutely brilliant. We visited three times before making our final decision, and each time he welcomed us with a smile, remained patient, and did everything he could to help. He never made us feel rushed or pressured and was always happy to answer our questions. His friendly and professional service made the whole experience much easier. Thank you, Daniel!

18 July 2026

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look