We made an order via store - floor worker and manager were very friendly and knowledgeable. It was delivered around expected time right to my lounge and set up according to our prior order promptly. Q... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Excellent customer service by both Toby on our initial visit and by Tristan on our latest visit. They both explained the details of the product extremely well. Toby provided us with contact details to... See more
Company replied
A lady named Lynda helped us today. Nothing was too much trouble. She gave us the dimensions of the furniture so we could go home and check the fit. When we returned, she even carried coffee tables o... See more
Company replied
I find most DFS stores a bit overwhelming with sales staff everywhere trying to get you to Buy from them, but the Crawley store was really nice and friendly. We were going to buy our sofa online via... See more
Company replied
Company details
- Furniture Store
- Furniture Accessories
- Home Goods Store
- Living Room Furniture Store
- Sofa Store
- Upholstery Shop
Written by the company
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Written by the company
Contact info
United Kingdom
- www.dfs.co.uk
4.9
Excellent
653K reviews
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Great customer service
Great customer service, quick efficient and also not being pushy in selling you something you don’t want 😀
26 July 2026
Reply from DFS Furniture
Good Afternoon,
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind Regards,
Jordan
DFS Customer Support
Reply from DFS Furniture
Good Afternoon,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards,
Jordan
DFS Customer Support
Robyn went above and beyond to help us…
Robyn went above and beyond to help us out, we arrived poorly prepared and didn't have any measurements however Robyn worked wonders and we managed to overcome that, chose the sofa we wanted and ordered over the phone after thinking about it for a night. Thank you!
26 July 2026
Reply from DFS Furniture
Good Afternoon,
Thank you so much for taking the time to write us a 5* review. Your feedback is much appreciated. We are really happy to hear that you had a great experience in store with Robyn.
Kind Regards,
Jordan
DFS Customer Support
Nice guy paul
The guy that served my daughter and I was really helpful and friendly would recommend this store
25 July 2026
Reply from DFS Furniture
Good Afternoon,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind Regards,
Jordan
DFS Customer Support
Lovely service today in Ashford store…
Lovely service today in Ashford store with a lovely lady whose name I cannot not remember.
Please contact me with her name so I can leave her lovely feedback back
Thankyou
26 July 2026
Reply from DFS Furniture
Good Afternoon,
Thank you so much for taking the time to write us a 5* review. Your feedback is much appreciated. We are really happy to hear that you had a great experience in store with Iyaji.
Kind Regards,
Jordan
DFS Customer Support
Helpful staff
18 July 2026
Reply from DFS Furniture
Good Afternoon,
Amazing review, thanks for sharing!
Kind Regards,
Jordan
DFS Customer Support
Reply from DFS Furniture
Good Afternoon,
Amazing review, thanks for sharing!
Kind Regards,
Jordan
DFS Customer Support
Reply from DFS Furniture
Good Afternoon,
Great review, thanks for sharing!
Kind Regards
Jordan
DFS Customer Support
Shop assistant was very helpful showd…
Shop assistant was very helpful showd how things worked. and cost very happy thanks
26 July 2026
Reply from DFS Furniture
Good Afternoon,
Thanks for the fabulous review, we really appreciate you taking the time to share with others!
Kind Regards,
Jordan
DFS Customer Support
Reply from DFS Furniture
Good Afternoon,
Great review, thanks for sharing!
Kind Regards
Jordan
DFS Customer Support
Ecellent customer service
Excellent customer service from shami, he went above and beyond
26 July 2026
Reply from DFS Furniture
Good Afternoon,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards,
Jordan
DFS Customer Support
Had the best experience in store with Anthony
Had the best experience in store with Anthony. Not only does he express and convey his product knowledge, he does it with such charisma that we felt extremely comfortable throughout the entire process. A friendly experience throughout.
26 July 2026
Reply from DFS Furniture
Good Afternoon,
Thank you so much for taking the time to write us a 5* review. Your feedback is much appreciated. We are really happy to hear that you had a great experience in store with Anthony.
Kind Regards,
Jordan
DFS Customer Support
Reply from DFS Furniture
Good Afternoon,
Great review, thanks for sharing!
Kind Regards
Jordan
DFS Customer Support
lovely staff
26 July 2026
Reply from DFS Furniture
Good Afternoon,
Great review, thanks for sharing!
Kind Regards
Jordan
DFS Customer Support
Natasha was so helpful I really rate…
Natasha was so helpful I really rate her customer service skills, friendly and easy to talk to and made the whole process so straightforward, more Natasha’s please
26 July 2026
Reply from DFS Furniture
Good Afternoon,
Your feedback is greatly appreciated, thank you for sharing your review with others and we look forward to you receiving your new furniture!
Kind Regards,
Jordan
DFS Customer Support
Quick and easy ordering service
Quick and easy ordering service, all staff attentive and knowledgeable.
26 July 2026
Reply from DFS Furniture
Good Afternoon,
Thanks for the fabulous review, we really appreciate you taking the time to share with others!
Kind Regards,
Jordan
DFS Customer Support
Reply from DFS Furniture
Good Afternoon,
Great review, thanks for sharing!
Kind Regards
Jordan
DFS Customer Support
As soon as i entered the store i was…
As soon as i entered the store i was welcomed by Imran. He was very understanding in my requirements and answered any questions i had, even the most obvious. He explained all the different types available for my requirements.
26 July 2026
Reply from DFS Furniture
Good Afternoon,
Thank you so much for taking the time to write us a 5* review. Your feedback is much appreciated. We are really happy to hear that you had a great experience in store with Imran.
Kind Regards,
Jordan
DFS Customer Support
The gentleman was friendly not pushy…
The gentleman was friendly not pushy but new the colours available and the products he had and how many he had one the show room and exactly where they where
26 July 2026
Reply from DFS Furniture
Good Afternoon,
Thank you for sharing your lovely review. We’re glad to hear you enjoyed your experience with us in store. We hope you love the furniture as much as us!
Kind Regards,
Jordan
DFS Customer Support
Great shopping experience
Lovely assistant, Rose, showed us all the sofa beds and demonstrated how they work. She explained all the options but didn't crowd us, so it felt really relaxed. Great shopping experience!
This was at the new Cardiff Leckwith store.
24 July 2026
Reply from DFS Furniture
Good Afternoon,
Thank you for leaving us a 5* review. We are really happy that Rose met your expectations in store and you had a lovely experience when placing your order!
Kind Regards,
Jordan
DFS Customer Support
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