Our experience at DFS earlier today was very good. The staff were polite, patient and knowledgable and we did not feel pressurised or hurried at all. We feel confident the order has been put thorugh... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
From my first visit, where Harry was very helpful & informative, to my second where Jenny helped me pick my suite, giving constructive advise & information & Helena helped with the sale, I was very im... See more
Company replied
Customer service (Doola Ali) was excellent, explained everything about the product, finance options in detail. She was very professional, patient and friendly. Her skill in explaining and convincing... See more
Company replied
We were left to browse without being hassled constantly but were made aware that help and advice were available at any time. When we were ready to discuss models and features Thomas (Tom) was very... See more
Company replied
Company details
- Furniture Store
- Furniture Accessories
- Home Goods Store
- Living Room Furniture Store
- Sofa Store
- Upholstery Shop
Written by the company
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Written by the company
Contact info
United Kingdom
- www.dfs.co.uk
4.9
Excellent
653K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Just wanted to know other people…
Just wanted to know other people dilvery experience,waited allmost 2 -months for my sofa to be dilvered turned up and driver said it would not fit through my door I have 2 choice we taken it back and your get a refund or leave it there , explained I've got kids and we moved in so got no sofa for them to sit on so went went with option to leave it,called my brother to help and took side box off and fitted through the door 🚪 £129 wasted for dilvery and fitting and take rubbish away.DFS answer today we can't do any refund or partial refund due to dilvery being grey area ...
Very disappointed 😞 but sofa are Great ++ side
23 July 2026
Unprompted review
Assistant was really helpful and…
Assistant was really helpful and answered all my questions. Really pleased with my decision and hoping my order lives up to my expectations when delivered.
23 July 2026
Very helpful staff
24 July 2026
Great staff
Great staff, very friendly and helpful. Coffee offered which was a great touch.
We had Sonia as a sales rep. And I couldn't have asked for anyone better. Her chat and humor was brilliant felt relaxed..
24 July 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
We bought a sofa and a TV unit…
We bought a sofa and a TV unit yesterday from the Brentford store, and we had a fantastic experience. The staff were incredibly friendly, patient, and professional. They took the time to answer all of our questions and helped us choose the right furniture without making us feel rushed. Their advice and excellent customer service made the whole shopping experience enjoyable. We are very grateful for all their help and are looking forward to receiving our furniture. Thank you to the team for making our visit such a positive experience!
23 July 2026
Reply from DFS Furniture
Hello,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lia
DFS Customer Support
No pressure able to browse at our…
No pressure able to browse at our leisure. 3rd time weve purchased in recent years friendly ,helpful and pleasant staff
24 July 2026
Reply from DFS Furniture
Hello,
Thank you for your kind 5* review. We are really happy that you enjoyed your experience in our store. We're excited for you to receive your lovely new furniture!
Kind regards,
Lia
DFS Customer Support
Salesman very helpful
Salesman very helpful, polite and cheerful. Easy to talk to and very knowledgeable.
Sorted us out very quickly and efficiently. Not pushy. Gave us plenty of time to decide.
24 July 2026
Reply from DFS Furniture
Hello,
Thank you for leaving us a 5* review. We’re happy that our fabulous store team met your expectations. We're excited for you to receive your lovely new furniture!
Kind regards,
Lia
DFS Customer Support
From start to finish my experience was…
From start to finish my experience was first class. We visited the store a few days before purchase and the young man was very good, think he was called Dallios but not certain. On the day of purchase Sophie was really professional and most helpful and friendly in every way. She thoroughly explained everything that I needed to know about care of furniture and benefits of guardsman. My time in the store was relaxing and pleasant
24 July 2026
Reply from DFS Furniture
Hello,
Thank you so much for sharing this lovely 5* review with us. Your feedback is much appreciated. We are really happy to hear that you had a great experience in store and we hope you love your furniture when it arrives!
Kind regards,
Lia
DFS Customer Support
Great staff
Everything was great staff were very knowledgeable and friendly, a very enjoyable experience
24 July 2026
Reply from DFS Furniture
Hello,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lia
DFS Customer Support
Didn’t feel harassed like normally do…
Didn’t feel harassed like normally do it lots of DFS. Wasn’t to pushy and gave space
24 July 2026
Reply from DFS Furniture
Hello,
Thanks for your fabulous review, we love to hear it!
Kind regards,
Lia
DFS Customer Support
Steve the advisor was friendly &…
Steve the advisor was friendly & efficient, he explained everything on the materials, the finance & delivery. Also he was very patient whilst I kept going two sofas I liked!
24 July 2026
Reply from DFS Furniture
Hello,
Thanks for your lovely feedback, we’re glad to hear Steve met your expectations and gave you all the info you needed to make your purchase.
Kind regards,
Lia
DFS Customer Support
Very clean store
Very clean store. Explained what I was looking for and was directed to bed section. Within minutes the order had been sorted and financial bit done. Very efficient staff and very helpful.
24 July 2026
Reply from DFS Furniture
Hello Peter,
Thank you for leaving us a 5* review. We’re happy that our fabulous store team met your expectations. We're excited for you to receive your lovely new furniture!
Kind regards,
Lia
DFS Customer Support
Great experience shopping in store
The consultant we spoke with in store was very friendly. He helped us take measurements and made suggestions regarding the range we were looking at.
17 July 2026
Reply from DFS Furniture
Hello,
Thank you for your kind 5* review. We are really happy that you enjoyed your experience in our store. We're excited for you to receive your lovely new furniture!
Kind regards,
Lia
DFS Customer Support
Dolly our sales lady was so helpful &…
Dolly our sales lady was so helpful & extremely courteous
17 July 2026
Reply from DFS Furniture
Hello,
Great review, thanks for sharing!
Kind regards,
Lia
DFS Customer Support
We didn't get told how much the delivery piece was
We didn't get told how much the delivery would cost if we knew we would of not got the sofa we found out after we paid and got pressured to buy extra stuff
23 July 2026
Reply from DFS Furniture
Hello Kelli-ann,
Thank you for taking the time to share your review with us, your feedback is greatly appreciated. We are very sorry to hear the treatment in store was anything but helpful, we would never want our customers to feel they have to purchase the additional extras.
Rest assured we have fed this back to the store and asked they give you a call to discuss this further.
Kind regards,
Lia
DFS Customer Support
Very quick with polite and valuable and…
Very quick with polite and valuable and informative advice and sale process Adil
24 July 2026
Reply from DFS Furniture
Hello Anil,
Thanks for your fabulous review, we love to hear it!
Kind regards,
Lia
DFS Customer Support
Really friendly
Really friendly, helpful staff, the furniture I wanted was in the store so we were able to see it in person and try it out
24 July 2026
Reply from DFS Furniture
Hello Victoria,
Thank you very much for sharing your experience, we love to hear your feedback about our friendly team!
Kind regards,
Lia
DFS Customer Support
Just bought a corner sofa and was…
Just bought a corner sofa and was served by Sam. Very quick and efficient experience and Sam explained everything clearly and lovely customer service
24 July 2026
Reply from DFS Furniture
Hello Nicholas,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lia
DFS Customer Support
Terrible customer service.
Terrible customer service.
Seeing as I couldn't reply to your reply ill edit this...
Your application form that I filled out updated my address without my permission which made the application fail. My credit score is excellent and because of your stupid application it has discredited my credit score. Terrible customer service
17 July 2026
Reply from DFS Furniture
Hello Jordan,
Thank you so much for taking the time to write us a review, we're sorry to hear you're unhappy. Your feedback is much appreciated. After looking into the order I can confirm, here at DFS we use trusted 3rd party finance companies who use the information you provide us at the point of sale, to make a decision on whether you are accepted for interest free credit or not.
This decision is not made by DFS, I can appreciate this process may be frustrating and apologies for any inconvenience caused. The team have tried to call to discuss this further with you, sorry we were unable to reach you. If you wish to discuss this further please call on 03339999777.
Kind regards,
Lia
DFS Customer Support
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.