Citalia Holidays Reviews 

977
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 222 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional knowledge, helpfulness, and friendly demeanor, making the entire booking process pleasant and efficient. People found the customer service outstanding, with agents going above and beyond to tailor holidays to individual needs and provide detailed information. The overall service is consistently described as professional and efficient, ensuring smooth arrangements for holidays. Reviewers are highly satisfied with the well-planned holidays, appreciating the wide choice of options and expert handling of all aspects, from flights to transfers.

What people talk about most

Staff

People report positive experiences with staff, consistently describing them as helpful, friendly, and... See more

Holidays

Reviewers mention positive feedback about holidays, with many expressing satisfaction with the booking... See more

Service

Clients share positive opinions on service, with many reviewers consistently praising the excellent,... See more

Booking process

Consumers find the booking process to be positive, describing it as straightforward, easy, and stress-free,... See more

Customer service

Users describe positive interactions with customer service, consistently praising representatives for being... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Anastasia booked our holiday at Lake Garda, it was a complicated booking. Nothing was too much trouble, we were given plenty of choice which can’t have been easy. Booking was straight forward and f... See more

Rated 5 out of 5 stars

Very impressed by the response when I gave a list of what my husband & I wanted for a late booked holiday. The agent, Leanne, managed to find one hotel that fulfilled those parameters and checked up... See more

Rated 5 out of 5 stars

Artan is absolutely brilliant. He fully understood our requirements and provided all the information we could ask for in a very helpful way. He makes booking our holidays with you a delight. This la... See more

Rated 5 out of 5 stars

Citalia was the only site we found with the exact city combination already in a suggested package on the website - Florence, Rome and Naples. Therefore, we called Citalia and spoke to Tasha wh... See more

Company replied


Company details

  1. Tour Operator
  2. Bed & Breakfast
  3. Boutique Hotel
  4. Cultural Tours Provider
  5. Hotel
  6. Sightseeing Tour Agency

Written by the company

With over 95 years of experience, Citalia is the leading Italian holiday specialist. Founded in 1929 with deep roots in Italy, Citalia has been helping customers discover the very best of Italy for decades. Our dedicated team of Italy Experts have extensive knowledge of our destinations and have been helping customers to discover the real Italy with hand-selected hotels and itineraries. Each hotel we recommend has been carefully chosen by our team to make sure your stay is as authentic and enjoyable as possible, whether you’re staying on a Tuscan hilltop or in a grand palazzo. Whatever you’re looking for, our Italy Experts can create bespoke itineraries tailored to your needs, whether you’re looking for a multi-destination tour of Italy or a weekend city break. We're here to design your perfect Italian escape.


Contact info

4.9

Excellent

TrustScore 5 out of 5

977 reviews

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4.9

All reviews

(977)

227 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Lake Maggiore

Linda was very professional, friendly and helpful when booking our trip. Excellent communication skills and easy to talk with. Clear and concise with the whole booking process. Thank you.

8 January 2026
Rated 5 out of 5 stars

Excellent service

Excellent service. Representatives have a wealth of knowledge around providing a wonderful experience from planning holiday to having a fantastic experience.

8 January 2026
Rated 5 out of 5 stars

Artan is absolutely brilliant

Artan is absolutely brilliant. He fully understood our requirements and provided all the information we could ask for in a very helpful way. He makes booking our holidays with you a delight. This last booking was our fourth in less than 2 years and we will be back. The service we have received on the actual holidays have been perfect, airport pickups and transfers went like clockwork.
Andy & Jan Grant

8 January 2026
Rated 5 out of 5 stars

Five star service

Louise was extremely helpful. We had looked online and couldn’t see suitable flights but she sorted them for us. We booked with friends on two separate bookings and nothing was too much trouble.

8 January 2026
Rated 5 out of 5 stars

Ease of booking……

Helpful, well informed, experienced travel planner…. Antonia listened to our questions and quickly pulled together our requested accommodation and travel requirements. The service and ease of booking is very good with Citalia as always

5 January 2026
Unprompted review
Rated 5 out of 5 stars

There was a slight delay on the 1st tel…

There was a slight delay on the 1st tel call but once that resolved it was an excellent service. Anastasia was v helpful and willing to explore different options. V impressed and happy so far!

6 January 2026
Citalia Holidays logo

Reply from Citalia Holidays

We are so pleased you enjoyed the booking experience!
Citalia wish you a fantastic holiday, let us know if you need any support before you fly.
Best Wishes
Amber
Customer Experience

Rated 5 out of 5 stars

Very helpful and accommodating

Very helpful operator who listened to the details of the multi-centre package requested and then made suggestions where appropriate. Looked up details whilst we were speaking. Sent details very promptly.

2 January 2026
Unprompted review
Rated 5 out of 5 stars

Efficient, prompt and professional

Louise made a very quick response to my initial enquiry and kept in contact until booking was confirmed with the hotel. Very friendly but professional approach and gave good information about renewing passport. Payment of deposit easy to complete on phone.

31 December 2025
Rated 4 out of 5 stars

Holiday in Sorrento

The person who did my booking was very helpful and pleasant, but there was a problem with the booking system which meant it took longer than expected.

22 December 2025

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