Celside Insurance Reviews 

FRAD, SCAM,SWINDLE. After 3 months and even they say everything is approved, I'm still waiting for they reimbursement. I took my cell phone to FNAC following their instructions, I paid for the diagnosis as it is mandatory, I paid for the repair and I'm still waiting. I receive NOTHING yet and when I call they say I still need to wait, that the bank transfer is on the way... 3 months and still counting!

Perfect in all ways, good recomendations, more added information, kindly chat, nice voice sweet but respectful treatment

Friendly staff, great value & positive attitude

Perfecta atención del call center (Daniel)

Orlando was extremely helpful and professional.

To bien
De moment

Eficientes, agradables, atentos

Worst service ever, Ive been their costumer for 3 years and my phone broke and they requested lot of proof and hand written letters. Gave them all they needed and they told me it will take approx. 5 days but its been now 1.5months and still not got my phone back. Ive called them once a week and requested to give me an update but they never did and during all this time I thought that my phone is being repaired. Called 2v ago to ask what the hell takes so long, I was informed they have not even started repairing my phone and they need to wait for approval if the costs can be covered for the repair or give me a new mobile. Are you SERIOUS?!?!!! I again asked them again to call me for an update, do think they called me? no .. today I called them and now they say they will give me a new phone but we do not have it in stock so we have to wait until its back on stock, so again this means that I have to still WAIT and only god knows how long that will take. IM SO UPSET!! Like I said, worst worst worst service ever, not only that Im also waiting for a refund from them sense 1 year ago. I do not recommend this company at all and once I get my phone and refund I will change it ASAP!

The worst insurance I ever had. Unfortunately my new iPhone 11 Pro broke after it fell on the floor, nevertheless I was happy to have an insurance who would take care of the issue. Hahaha good joke, I had to send them like 10 different forms, a HANDWRITTEN letter about how the damage arise, etc. Etc... after 2 weeks waiting for a response they told me to bring my phone to the shop I bought it from.. There they had to check the damage of my phone, after 3 days I got it back with a damage report and an estimated cost evaluation of the repair.. this I had to send to the insurance as well and then wait again for weeks.. then they told me they will send me money (not even half of the cost price of my phone) with wich I could exchange my old phone for a new one. I was fine with this, but after almost 3 months later I received the money.. I took my (still broken) phone and wanted to exchange it with the received money for a new one. At the shop the insurance representative told me I could buy another phone (iPhone 8) or anything else I would like to buy, but I couldn’t get the same model.. As you might know already, this solution wasn’t satisfying at all!! I really don’t recommend this company ..You’ll have A LOT OF STRESS AND IN THE END THE CASE IS STILL NOT SOLVED! There are a lot of insurances out there, I would say any other one is better then this one!!

Very professional, kind, funny, and PATIENT! Thank you for all of your help!

Very bad experience, I hired the insurance a year ago, and just payed the entire second year in advance and had my phone stolen. When I called to make the claim they told me the insurance doesn't cover devices bought outside of Spain (something I explicitly asked before hiring the service, as I had just moved to Spain, hence had no devices and still don't have any bought here).

Moreover, when I checked the contract sent to me in the third page, where it explicitly says "What Isn't Covered" It lists all the other reasons why the device could not be covered, except the reason of the purchase outside the country.

Tried all day speaking with 8 different agents and nobody could give me any solution other than send another email and this option was given to me just after insisting and them telling me repeatedly that there was nothing else to do.

After sending the email someone called and said they would get back to me in 48 hours, it’s already been almost 2 weeks and no contact even though I tried reaching out through phone and mail.

Furthermore they still owe me 300€ from a reimbursement.

Referencia de Contrato: ES714716

A pesar de ser empresa de marketing agresivo, el trabajador fue amable y aparentemente me desuscribio, que era lo que buscaba

Perfecta y totalmente aclaratoria la llamada para efectuar mi reclamación.