Celside Insurance Reviews 

Shameless company.
I added a claim on march 13, today 4 moths form then, I have no answer of my multiple requests, mails, phone calls and others. My last claim was paid 9 months later. This is a shame every where. I strongly recomment to join telegram group to see how over 900 people are afeected just in Spain. Ther you can also read testimonials of ex eployees explaining the corrupt practices.

They try to charge you on your account packages you are not aware of, you call to cancel, they do, and next month they do it again! Stay away from them!! Been a customer for two years!!! Its over, I’m done calling them to cancel stuff. This insurance company is a pain in the but! Forget you guys! Please stop stealing money from people, or lets put it another way, please stop trying to get away with stealing money from people charging before hand services we don’t want. Thank you!

I had good experiences in the past when it was called SFAM, but apparently they changed management and now it's nothing but a scam.

They offered me new contrat options, very expensive things which I refused both by phone and in writing. They still charged from my account seven installments of 69,99 euros in quick succession, over a period of 3 months, as if I had subscribed the new service. So, they stole almost 500 euros from me.

And now I'm unable to get a refund or cancel any of the subscriptions. The customer service is useless, it's just a wall designed to keep you away from anyone who actually has the authority to make decisions or change anything.

I'm working with the bank and with Belgian authorities to see my money back.

Avoid this company like the plague.

¿Alguien ha tenido éxito con la denuncia? Se han quedado mi ordenador y siempre dicen cosas como: estamos trabajando en ello. Yo voy a denunciar con la OCU pero si hay alguna vía más efectiva agradezco la información.

Has anyone had success with the complaint? They have taken my computer and they always say things like: we are working on it. I am going to file a complaint with the consumer organization, but if there is a more effective way, I appreciate the information.

They all of a sudden started to take money from my bank account for some pack. And lot's of money. I was unable to check it due to health issues. But this seems to be a totally scam. You pay some insurance through FNAC. Then they start charging you after years for things you don't sign up for at all. I got my bank to block these thieves. Shame on Celside and shame of FNAC. Never ever go there anymore either

Hi,
My name is Federica, you somehow subscribe me for a buy back abbonament.
I've never sign, authorize or give permission for any of that and in less the a month and an half almost 350 where taken from my bank account.
5 times e 69.90. Stop this immediately.
And I really hope There's a way to get my money back. I don't authorize anything

AN ABSOLUTE FRAUD - IF YOU ALREADY FELL IN THE TRAP, HERE ARE SOME POSSIBLE ACTIONS TO TAKE
I contracted the premium/excellence insurance because the plan said that, at the end of the year, a percentage would be refunded. The first year finished in September, I called to request my refund, they confirmed that my money would be refunded. 8 months later, they still havent done it. I have called, raised complaints and they dont reply. And I finally checked options to file a formal complaint against CELSIDE/SFAM before the SERVICIO DE RECLAMACIONES DE LA DIRECCIÓN GENERAL DE SEGUROS Y FONDOS DE PENSIONES DE ESPAÑA, which is the governmental office that protect consumers in the insurance sector in Spain.
Celside/SFAM also sends me offers of new packages and it charges me despite I havent accepted their offer! They are charging me 16 Euros per week!!
And on top, they dont answer to emails and to complaints.
A tip to anyone here, IF YOU WISH TO FINISH YOUR CONTRACT WITH SFAM and they dont answer the phone or emails, you can send your notification of termination per post. ON THE LAST PAGE OF YOUR CONTRACT, THERE IS A FORM THAT YOU CAN FILL AND SEND PER POST. MAKE SURE THAT YOU SEND IT USING CERTIFIED POST AND TO GET A CONFIRMATION OF RECEPTION.

New SFAM - Fraud

The company celside insurance robbed me. They keep taking money from my account. I am contacting the Client service but with no response. I am reporting this situation to the police and I am hiring a lawyer.

COMPLETE SCAM

This company is a complete scam.

They raised the price from 7,99 to 15,99 without even notifying. If you try to cancel your contract they just dont reply. Nobody answers.

I removed all the fund from my account and expressed by email that I DO NOT AUTHORIZE ANY CHARGE on my account, and they still try to charge my account every single day. Im about to go to the police.

I choose 0 stars for this company
Unfortunately i HAVE to give 1 star to start the review. They dont deserve any.
We had an insurance claim approved (we have the approval in writing from them) since MAY 2022 and the money never arrives even after 10 months. Every week we call the customer service and they reply that we are the next in line to be paid. This has been happening since the last 9 months.
Also we had paid the full yearly premium on the start day with NO further contract to continue, but the company started deducting from our credit card monthly premiums with different names after the year ended.
The company is a big scam.

In response to their query to identify us via trust pilot, we have replied with the needed details as of 19/04/2023. Hope trust pilot can change the outcome of the response from celside.

no dan rembolsos, no cumplean contratos, cargan en la cuenta bancaria importe no correctos

As of today I've been waiting more than 5 months to get a reimbursement for a ghost service they never provided. I had a contract with them "Informatique pack" and after waiting 8 months the device never arrived, then I decided to cancel it, as it seems the service was just a fake hook to get you to pay to them. I'm still waiting to get reimbursed more than 5 months, they never answer the phone, and when they do they say "departamento de calidad" is taking care of it they will call you, waiting already 3 weeks and they never call!!!

DO NOT BUY CESLIDE (SFAM) INSURANCE OR HUBSIDE UNLESS YOU WANT THEM TO CHARGE YOU HIDDEN FEES.

(Seguimiento pasada una semana)

Denuncias de estada en las noticias:
https:// theobjective .com/sociedad/2022-02-19/denuncias-estafa-celside-fnac-xiaomi/

Repito no contratéis los servicios de Celside Insurance (honestamente ningún otro). Decid que no al plan Celside (SFAM) IDEALE. Estoy agotada de seguir todas sus recomendaciones para que me reembolsen mi dinero la empresa de seguros.

MI HISTORIA (Resumida, llena de estrés y ansiedad):
Pones a un niño de 20 años en Fanc a ofrecer seguros y se pasan 12 Meses cobrándome multitud de cobros de unos servicios a los que yo nunca he accedido y que NUNCA se me habían EXPLICADO.

Cantidades que no coinciden con el contrato:
69.90 x7 / 49.99 x13 / 27.99 x10 / 24.99 x5 / 22.99 x1 / 19.99 x1 / 19.99 x8

Un total de 1,866.82 y Según contrato: anual269.89

Desde Noviembre del 2022 dándome largas, pero yo con toda mi buena fe sigo todas sus indicaciones y sugerencias. Tras miles de seguimientos, llamadas, explicación y excusas pongo una reclamación en la OCU y aquí en Trustpilot y parece eso si les llama la atención para tomar acción y hacerme unas devoluciones. Pero me llaman y no puedo contestar intento ponerme en contacto con el departamento de soluciones y que lastima tengo que esperar a que me llamen entre 24h y 48h. Les digo que me llamen sobre las 13:00.

Nota personal: Yo no tengo el teléfono con sonido porque me crea real ansiedad, todas las alertas y llamadas. Y por 2 días atiendo a todas las llamadas que me hacen y estoy pendiente de todas las alertas para que finalmente no me llamen. Esto va más allá de mi dinero es mi salud física y mental CELSIDE/SFAM. Esto lo digo por qué con la cantidad de reclamaciones den la cara y atiendan desde Soluciones, cobros o el departamento que sea.

Llega el día de hoy y me vuelven a llamar con mi teléfono en silencio cuando estoy llegando a mi casa. Vuelvo a llamar y exijo que me transfieran con un departamento que es absurdo que se demoren más. Me dicen del departamento de atención al cliente que desafortunadamente no pueden escalar y transferir la llamada a departamentos superiores y que hago yo me doy de baja aconsejada por mi abogada, y lo dejo aquí reflejado por escrito para que quede constancia.

AHORA OS HAGO UNAS PREGUNTAS: Como os sentiríais si alguien estuviese abusando de vuestro dinero?, o el de vuestra hija?, o el de vuestra madre?

Es vergonzoso y tienen que dejar de abusar de la gente así.

¡Aquellos que lo habéis contratado, daros de baja! No seáis como tan tonta como yo. ¡Con todo lo que me han cobrado me podría haber comprado hasta 4 dispositivos iguales!!!! ATENTOS A LA CLAUSULA 6 y a los Emails propagandísticos que adjuntan CONTRATOS

Y con esto sabed que no voy a parar ya sea desenmascaraos o vocalizándome o hasta que me devolváis MI DINERO y me demostréis que me equivoco.

Check your accounts, they charge more money than they should.
They promise things that never come. When you are a new customer, they pick up the phone and attend to you fast. When you are a customer with a problem or when they need to give you money back, then they leave you waiting on the phone.

I wanted to cancel my subscription (because they were not sending the money + the iPhone they promised never came) and they never pick up the phone. Then, I asked my brother to call to terminate my Subscription and they pick up his phone directly (zero waiting), but he couldn't do it even if he had all my personal information.

After my complaint, they just send an automatic message but not real help.
STAY AWAY IT'S A SCAM!!

Celside had promised me an iPhone and a cashback scheme if I stayed with them for 3 more months, they overcharged me for 3 months and not given me the money or the iPhone back. Do not go with this company!!!

It is imperative that you avoid any relationship with CELSIDE. It is in fact SFAM which was condemned in 2019 for scandalous practices of automatic subscription to unwanted services with undue bank debits at the end (see the article of 60 millions de consommateurs of June 2019: Exceptional fine for the insurer Sfam).
Seeking to regain commercial virginity, the company has changed its brand name to CELSIDE and continues its dubious practices, of which I was recently a victim. Despite multiple requests for reimbursement and recourse to the mediation company indicated in the contractual documentation, I have not yet managed to obtain reimbursement of nearly €2,000 after 8 months of fruitless efforts.
It is imperative that you avoid any relationship with SFAM/CELSIDE, which was condemned in 2019 for scandalous practices of automatic subscription to unwanted services with undue bank debits at the end (see the 60 millions de consommateurs article of June 2019: Exceptional fine for the insurer Sfam).
Seeking to regain commercial virginity, the company has changed its brand name to CELSIDE and continues its dubious practices, of which I was recently a victim. Despite multiple requests for reimbursement and recourse to the mediation company indicated in the contractual documentation, I have not yet managed to obtain reimbursement of nearly €2,000 after 10 months of fruitless efforts.
SFAM/CELSIDE's response below is exemplary of their practices: although I appear by name in this notice with a verified identity, and we have exchanged multiple messages for several months, they fail to "identify" me. So far, I have only received this type of response, which is clearly dilatory, given the total lack of concrete follow-up.
SFAM/CELSIDE target either people wealthy enough to buy an expensive smartphone, who may not detect abusive direct debits immediatly or deprived people who will not have the resource to fight against their abuses. I know of an elderly who has been stripped of 13 000 € !
A community of several thousand members has formed on the internet: class action in prospect!

Terrible customer service, no information on the webpage, double charges, no one answers the phone, they informed me that they where going to charge more but the option to opt out is unavailable. When I did have an incident I raised a query and received absolutely no feedback regarding my cases, it's been a month and no one has called me but they have charged me twice every month. No calls, just money out of my bank account and absolutely no help

The company is a total scam, I cannot believe they are still in business and not in court. I have purchased their insurance through FNAC thinking it'll be legit, little did I know I was in for a journey. Last year I noticed that they have been charging me way above my original subscription. I called and asked why this is, their explanation was that my plan has been "upgraded" with no justification as to why this was done without my knowledge and confirmation. They also refused to cancel my contract stating some timeline reasons. Fast forward to this year, they have started changing me up to 300€ + per month, do not answer emails, and whenever I call to ask them to cancel my contract they ask me to send an email. How convenient. The cherry on top is that I just received an email saying that they have AGAIN upgraded me to Celside Prime + for the amazing prize 139,80€ per month. Please stay away from this company. It'll cost you less to repurchase and replace all your technology than being their "customer".

Update :
They called me mid-December promising me my payment was coming in maximum three weeks. Still nothing (it's the end of January). I would like to correct my first comment: they are liars and thieves! Don't be foolish and trust this company!

They are thieves! They took extra money without our agreement from our bank account and still have not reimbursed us the 150 euros they had to return after our contract ended.