Celside Insurance Reviews 

In 5 months they charged almost the amount of the phone I had insured. Double or triple charges every month, no refund, no solution.
TOTAL SCAM!
Do not use this company!!!

These people are thieves. They charged me DOUBLE charges every month, they owe me more than 300€. I have been asking them for months, calling them many times, and they don't give me my money back. This is actually an organisation committing FRAUD on purpose. Please DO NOT use their services.

Avoid at all cost!!! They signed me up at Fnac when I bought headphones for 50 euros, i ended up paying 60€ a month and it was almost impossible to cancel, it took me months to get through to them. Absolute scam!!!!

Excellent atencion y la information muy precis.
Espero seguir siendo mi seguro.

I took an insurance for a laptop. In the very beginning 2 weird payments were taken from my account, totalling into something like 150 euros. I cancelled the payments and after a whileconsidered the thing being"OK" as I heard nothing from them (or anybody else). Continued paying 25 euros per month. Now today I notice they have charged something called "premium", worth 69 euros. Never gave them any permission for this. And the contract I signed, I read COMPLETELY through because of the obvious possibility this kind of a company being full of BS. I will now check a couple of months what they try again, and probably strat a frustrating battle to cancel the whole thing.

Pure scam. Signed up for a €15 insurance cover and twice now they've changed my contract without warning to a €70/month package I've never asked for, never wanted and never agreed to. How can this even be legal?

scammers. be extremely careful and do not subscribe

I’ve been now waiting for 8 months for my money to be returned. My iPhone got stolen and I reported it in September. By 18 Oct I finally received their confirmation that I was going to receive the full value of phone into my account, the date they gave 4 to 8 weeks, then 12, then each and every time I call ( and I’ve called over 50 times !!! ) they’re answer is “ it’s not in our hands anymore, we do not have access to when it’s going to be paid, should be very soon tho”.

It’s 8 months !! 8 !!

To make it worst, my phone got stolen and I can’t get a new one since they don’t give me the money to buy it, but still I’m paying the insurance for all this 8 months I didn’t had phone.. right !
It’s just a gigantic scam.

Can’t believe they’re allowed to operate still, wouldn’t be a surprise if they closed doors and kept everyone’s money at any given moment. Pure scam

ES1298934

Stay away from this company.
I was unable to cancel the contract on time due to their “lack of employees” and they charged me first. After I managed to cancel, they charged me two times more AFTER cancellation. This happened in February, I have sent million emails and made million calls, each time hearing to “it’s processing” and that “the payment has been confirmed”. @Celcide, if you are reading this, save your time and don’t send me your standard reply, instead you better process the contract ES1500432.

celside and sfam us a complete scam. they charged me double and very high monthly rates that werent agreed on, didnt pay my claim for the insured iphone around 980 euros since 6 months waiting, calling every week and they still say the money is in processing and there was a mistake. sorry but what is so hard to make an easy transaction? i lost around 700 euros with you and 1200 from the damaged iphone and i am still without a proper phone since half a year!

This company did not allow me to cancel my contract before they charged me again. When I brought this issue to them they said that I would receive a full refund. However this happened back in February and I STILL haven't received my money. I have called them many times to which the answer is always "the refund is confirmed we are just waiting for it to go through." Furthermore they sent me a confirmation email on the 1st of April saying that the payment had gone through, but when I called to ask after nothing went through, they told me I would have to wait another 30 days. It´s been almost 6 weeks since this happened and still nothing. I am beginning to think that this company is running an actual scam, judging by some of the other reviews that point out very similar and concerning issues. Overall Celside insurance has been nothing but a pain to deal with. Their costumer service is super unhelpful, and you are often met with long waiting times just to even speak with someone. This is completely unacceptable, from the poor service to the out right lying, I highly recommend you steer far from Celside insurance.

The have charged me 3500 € despite of 700 € in 3 years for a Ipad insurance. They have activated silently services for me, they made multiple small charges to avoid to be detected. I detected the issue one month ago and they are allways scalling to another department and I am still waiting to get my money back without any commitment in dates. They want that people belive that theur customers are crazy, as they allways answer very politely and it seems that customers are unfair with so kind people in Celside that are trying to do their best to help their crazy customers. But they are scammers!!

Comprensivo, eficiente e incesivo

Péssimo serviço. Liguei para cancelar o meu seguro gratuito de 1 mês dentro do prazo estabelecido e nesse momento foi-me dito que eu estava marcada como cliente "Premium" na loja onde efetuei a minha compra. Assim sendo, teria direito não a 1 mês de seguro gratuito mas sim a 12 meses. Foram perguntadas inúmeras vezes se não haveria algum custo adicional ou condição especial para ter esses 12 meses de seguro gratuito e tudo o que foi dito foi que não teria que pagar absolutamente nada, tudo porque era uma cliente Premium. Ficaram de enviar todas as informações passadas por telemóvel, por e-mail. Como essas informações nunca chegaram, voltei a contactar para abordar a questão pois claro antes de aceitar queria reler todas as condições. Qual não é o meu espanto quando outro colega me diz que afinal não é NADA gratuito e que tenho que pagar para lá de 200€ ao final do ano. E como já passou o prazo, já não há nada a fazer e não podem cancelar contrato.

I am starting to getting seriously nervous and angry.
The company has over-invoiced me a lot of money.
It took me weeks to have them to agree that they shouldn't have changed without consent my contract.
They wrote to me in January that they would refund me - and NO NEWS since then.

They've been quite reactive to my requests but once they need to refund me > no more news

Michael

Customer care representative service was excellent...his way to handle my issue very nicely...I will just say excellent

Awful awful company. I bought a new phone in March 2021, and this came included for "free" for the first month. I tried to cancel it before the month was up, but they dont let you, they just keep going on and on about their services. I managed to change my contract from 25 euros a month to 5.90 a month, but in various ocasions i have been overcharged and had to reclaim the money which is never an easy task. Last month they didnt charge me, sent me an email saying they couldnt charge my bank, and then took 26 euros out of my account. I rang on the 26th of april, and they said someone would contact me within 48h. Today is the 5th of may and i have just rang them again as i had not heard from them yet. The lady on the phone said it must be because i owed various months, which is not true as i checked my bank and the money has gone out every month on time. So basically they charged me 20.90€ penalty for 1 missed payment, which was not even my fault. I asked to cancel the insurance, just to get into a 20 minute conversation again about all their services and to be told that it is an anual insurance, although i pay monthly, and something which was never explained to me, and that i cannot cancel it until march 2023, but lucky me, if i ever break my phone they say they will fix it. After all thr crappy customer service ive had from them over the last year, i very much doubt they would ever fix a phone without making you jump through fire hoops and winning a gold olympic medal beforehand. WORST INSURANCE EVER.