Bensons For Beds Reviews 

323,029
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 25,848 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness, professionalism, and non-pressuring approach, making the shopping experience pleasant and informative. Many people highlight the excellent delivery service, noting its efficiency, punctuality, and the polite, careful conduct of the delivery teams. Reviewers are also very satisfied with the product quality and the overall service, often recommending the company for its outstanding customer experience from start to finish. However, some customers also noted issues with product quality or after-sales support for product faults. These experiences included receiving damaged items, products differing from expectations, or prolonged difficulties with faulty items and unresponsive support.

What people talk about most

Staff

Users describe positive interactions with staff, consistently highlighting their helpfulness,... See more

Delivery service

Customers had positive experiences with delivery service, frequently praising the helpfulness, politeness,... See more

Product

Customers consistently note positive experiences with product, praising the quality of mattresses and beds,... See more

Service

People report positive experiences with service, often describing it as excellent, efficient, and friendly... See more

Customer service

Clients share positive opinions on customer service, frequently highlighting the helpfulness, efficiency, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Went to the showroom in redditch to look at ottoman beds and saw a guy named ben, was just looking at that time ,however went back couple of weeks later and saw the same chap. Ben was very helpful an... See more

Company replied

Rated 5 out of 5 stars

We went to the Botley Road branch in Oxford. We were tended to by Christelle whom was very very helpful, friendly and helped us from start to finish to buy 3 beds, with mattresses. After h... See more

Company replied

Rated 5 out of 5 stars

Great experience right from going into store to chat to Malcolm and placing order, and to delivery. Phone call letting us know exactly what time they would be with us, shoes off at the door and strai... See more

Company replied

Rated 5 out of 5 stars

All Staff were good and acknowledged us making us feel welcome. Paul guided us through our mattress choices and was extremely professional and also a very nice person to deal with, no hard sale just a... See more

Company replied


Company details

  1. Bedroom Furniture Store
  2. Bed Shop
  3. Bedding Store
  4. Mattress Store

About Bensons For Beds

Written by the company

Information written by the company Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online. With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.

Contact info


4.7

Excellent

TrustScore 4.5 out of 5

323K reviews

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4.7

All reviews

(323,029)

24,695 reviews in the last 12 months

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Rated 5 out of 5 stars

Ordered online

Ordered online, full range of beds, price range, size, firmness rating etc.
Ordered , received confirmation, information on delivery , dates and time all covered. Overall no problem

28 July 2026
Unprompted review
Rated 5 out of 5 stars

Very good buying assistance and a good…

Very good buying assistance and a good price.
Also, delivery was bang on time and efficient.

8 August 2026
Bensons For Beds logo

Reply from Bensons For Beds

Thank you for your kind words! We're thrilled to hear that our buying assistance was helpful. Our team prides ourselves on providing timely and efficient delivery. We appreciate your support!

Rated 5 out of 5 stars

Fantastic service

Nigel was great. I know very little about beds- just if they are comfortable or not. He explained about the features of the mattress so that knew what I was paying for. There were several things that I wanted and he told me that they were already incorporated within the mattress structure so he ensured that I got the best without purchasing anything not needed. He also explained the financial offerings including interest free repayments. I elected to pay cash as I don’t like credit if I can avoid it. Anyway this is the 2nd time that I have used Bensons in the last 10 months. I was kept updated as to the progress of my order.
I will use them again if I need to.

8 August 2026
Unprompted review
Rated 5 out of 5 stars

My experience was great from beginning…

My experience was great from beginning to end, they called before arriving and the delivery drivers were friendly and professional. The bed and mattress are of good quality and are comfortable. I’d highly recommend.

6 August 2026
Unprompted review
Rated 5 out of 5 stars

I liked that Bensons beds kept in touch…

I liked that Bensons beds kept in touch with me throughout from buying the bed until it got delivered.
Also they text me on how to care for your new mattress which there was a good idea on how to clean your mattress rather than hoovering it.
Keep up the good work .

8 August 2026
Rated 5 out of 5 stars

Luxurious bedstead and headboard,actually better than it looked showroom. So pleased with it.

First class service once again from Benson's for beds.
From customer service,right through to the delivery drivers. Who were exceptional. They kept me informed all through the delivery day!!! They are a credit to the Company.

8 August 2026
Bensons For Beds logo

Reply from Bensons For Beds

Dear Mrs Targett, thank you so much for your positive review! We glad to hear your are enjoying your new bed and that everything was all ok with your delivery. Looking forward to seeing you next time. Regards Gavin and the Plymouth Team

Rated 5 out of 5 stars

Great experience and bed

Ordering was easy, delivery date was very clear. Updates throughout. Day before for a call reminding me of the time slot (which I got well in advance that helped me plan my day)
We got a text to track the delivery and a call 30 mins before arrival. That was all great.

We had the bed assembled and the 2 people who did this were great, polite, professional and friendly.
Really pleased with the bed!

Highly recommend!

8 August 2026
Rated 5 out of 5 stars

Great Service & One Very Happy Sleeper! 😊

We went into the store where my 9-year-old son picked his mattress. The staff were really helpful. The mattress was discounted more online, so we ordered through the website.

We were kept up to date throughout the order and delivery process, and the delivery men took the mattress straight up to my son’s room.

Great service and, most importantly, a very happy child who now sleeps all night on his new mattress! 😊

3 August 2026
Rated 5 out of 5 stars

Great Delivery

Easy ordering and quick delivery. The delivery team, Andy Mac and Andy P were great; efficient and really friendly!

8 August 2026
Rated 5 out of 5 stars

Great service

There was a great selection of products. The member of staff was knowledgeable and offered help and advice but didn't pressure us. We had time to try as many mattresses as we wanted to.

5 August 2026
Rated 3 out of 5 stars

I like the service delivery which was…

I like the service delivery which was great. The delivery guys were really polite and prompt. Even the communication of the sales guy was excellent.

However the mattress is not something we expected. Too firm for our backs causing us back ache every now and then.

5 August 2026
Rated 5 out of 5 stars

The guys that delivered my bed were…

The guys that delivered my bed were both very polite friendly & helpful,they put the bed together very promptly & professionally explained to me what was what & how it worked. No problem what so ever very pleased with them & the bed.

8 August 2026

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