Great choice and good discounts. Website and ordering very consumer friendly. Purchased bed base and mattress. Received regular updates on progress. Received 2 hr delivery slot 48 hrs prior to delive... See more
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Review summary
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Easy website and ordering. Purchased a divan base and mattress at a discounted cost. Arrived within 3 weeks as stated. Easy to change delivery date/time to suit. Provided with regular updates. Give... See more
Company replied
Our experience with Bensons Grimsby was nothing but exceptional, Lee was a diamond sales guy, what every customer wants, doesn’t pressure sell, lets the product and your choice do the sell he answers... See more
Company replied
I ordered my matress in Blackpool shop without pressure and nice, kind staff - call Monica - she was helpfull, stresless and polite. All offer was amazing soon I will recieve my item soon. Already inf... See more
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Company details
About Bensons For Beds
Written by the company
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
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4.7
Excellent
323K reviews
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Great service in store
Great service in store, delivery on time a good communications throughout.
Week in and mattress much better than old one.
31 July 2026
Reply from Bensons For Beds
We're so pleased to hear you received great service in-store and that your delivery was on time with good communication. It's wonderful that your new mattress is much better than your old one! Thank you for your feedback.
Team Bensons
Brilliant service and care throughout.
We went to the Botley Road branch in Oxford.
We were tended to by Christelle whom was very very helpful, friendly and helped us from start to finish to buy 3 beds, with mattresses.
After having arrived from poor service just minutes before at Dreams, up the road, the service received at Bensons was brilliant and totally different.
We should receive our beds in a few weeks and everything was explained throughout the buying process.
I’d highly recommend This branch and look forward to buying from here again in the future.
4 August 2026
Unprompted review
Reply from Bensons For Beds
Thank you so much for the positive review! We are thrilled to hear that Christelle provided exceptional service and helped you find the perfect beds and mattresses. We strive to provide top-notch customer service and we are honored to have earned your recommendation. We can't wait for you to receive your new beds and we look forward to serving you again in the future.
The firm mattress we really wanted.
We have went through a few supposedly firm mattresses purchased on Amazon but haven’t really been the ‘firm’ we wanted. The mattress we have purchased here is exactly what it says on the tin, proper firm! Very happy with the purchase, base and mattress and the overall experience.
3 August 2026
Reply from Bensons For Beds
Thank you for your glowing review! We strive to provide our customers with the best quality products, and we are thrilled that our firm mattress exceeded your expectations. We appreciate your business and hope you continue to have a great overall experience with us. Sweet dreams! 😊 #firmmattress #happycustomer
Sales person was very good
Sales person was very good. Showed us all the products and made recommendations based on the Smart Bed results. She explained the options available and processed our order quickly and efficiently.
4 August 2026
Reply from Bensons For Beds
Hi Angela,
Thank you for your wonderful review!
We're delighted to hear that our sales colleague provided such a positive experience. It's great to know that they took the time to show you the available options, explain the features and recommendations from the SleepPRO/Smart Bed results, and help you find the right product for your needs.
We're also pleased that your order was processed quickly and efficiently. Thank you for choosing us, and we hope you enjoy your new purchase!
Megan | Customer Care Specialist😊🛏️
Really easy to order online
Really easy to order online, quick delivery and a great price. Chris and Adam delivered the mattress on time and were very friendly, professional and efficient with the delivery.
3 August 2026
Reply from Bensons For Beds
Hi Jo,
Thank you for your fantastic review!
We're delighted to hear that ordering online was easy, the delivery was quick, and that you found great value with your purchase. It's especially wonderful to hear that Chris and Adam provided such friendly, professional, and efficient service. We'll be sure to pass your kind comments on to them.
We hope you enjoy your new mattress and sleep well,
Megan | Customer Care Specialist✨
the sales reps were polite and so helpful
the sales reps were polite and so helpful explaining every thing
12 July 2026
Reply from Bensons For Beds
We're so pleased to hear that our sales representatives were polite and helpful in explaining everything. Thank you for sharing your positive experience!
Team Bensons
We were given enough time to look about…
We were given enough time to look about and make our decision.
4 August 2026
Reply from Bensons For Beds
We're so pleased to hear that you felt you had ample time to browse and make your decision. Thank you for sharing your positive experience with us!
Team Bensons
The staff made me feel welcome
The staff made me feel welcome. In the shop let me look a round before coming over to me ...
5 August 2026
Reply from Bensons For Beds
Hello Mr Gough,
Thanks for the lovely review! 😊 We're glad you felt welcome and appreciated having the chance to browse at your own pace. That's exactly how we like to do things. Hope to see you again soon!
Megan | Customer Care Specialist
Great service and delivery!
3 August 2026
Reply from Bensons For Beds
Thank you for your wonderful feedback! We are so pleased to hear that you experienced great service and delivery. We truly appreciate you choosing us!
Team Bensons
Great service from start to finish!
Great service from start to finish!
We're really pleased with our new bed from Bensons for Beds. The quality is excellent, and the whole experience was smooth and hassle-free.
A special thank you to Nick and Steven, who delivered and assembled the bed. They were friendly, professional, efficient, and took great care while setting everything up. They left everything tidy and made the whole process so easy.
Excellent customer service all round – we'd definitely recommend Bensons for Beds!
5 August 2026
Unprompted review
Reply from Bensons For Beds
Hi Lisa,
Thank you for your fantastic review!
We're delighted to hear that you're so pleased with your new bed and that everything went smoothly from start to finish. It's wonderful to know that the quality of the bed has met your expectations and that the entire experience was hassle-free.
A special thank you for recognising Nick and Steven. We're thrilled to hear they were friendly, professional, and efficient, and that they took such great care during the delivery and assembly. We'll be sure to pass your kind words on to them.
Thank you for choosing and for recommending us. We hope you enjoy your new bed for many years to come!
Megan | Customer Care Specialist😊🛏️
Reply from Bensons For Beds
Hi Emma,
Thank you for your review! 😊
We're delighted to hear that you received great communication throughout your journey and that our delivery drivers made such a positive impression. We'll be sure to pass your kind comments on to the team.
Thanks again for choosing us — enjoy every cosy moment!
Megan | Customer Care Specialist
BED NOT FIT FOR PURPOSE
The bed that was delivered was damaged in many areas - the headboard, the footend, the base boards and the main frame could not be asembled correctly due to misalignment, meaning two of the bolts could not be fitted,.The delivery team took photos and said they would report the issues as the complete bed assembly needs replacing.
Despiote the delivery team reporting the issue, and my sending an email and also raising a ticket through your web site, I have heard NOTHING from the Customer Support team.
5 August 2026
Unprompted review
Reply from Bensons For Beds
Hi Mr Symonds,
Thank you for bringing this to our attention, and we are sorry to hear that your bed arrived with multiple issues and that you have not received a response as expected.
We have now contacted you regarding this matter and are currently investigating the concerns raised. We will provide a further update as soon as possible.
Please accept our apologies for the delay and any inconvenience caused. Thank you for your patience while we work to resolve this for you.
Megan | Customer Care Specialist
Kelly was very helpful and thoroughly…
Kelly was very helpful and thoroughly explained everything regarding cost, delivery, guarantee etc.
A pleasant experience
3 August 2026
Reply from Bensons For Beds
We're so pleased to hear that our colleague was very helpful and thoroughly explained everything regarding cost, delivery, and guarantee. It's wonderful that you had a pleasant experience!
Team Bensons
The delivery of our bed.
The people delivering the new bed contacted us to let us know what time they would arrive. They were very efficient & worked quickly together, but also made time to explain about the best way to prolong the life of the mattress.
5 August 2026
Unprompted review
Reply from Bensons For Beds
We're so pleased to hear that our delivery team provided such efficient service and took the time to offer helpful advice on caring for your new mattress! Thank you for your positive feedback.
Team Bensons
We were offered advice and help but…
We were offered advice and help but also given space and time to look at mattresses.
6 August 2026
Reply from Bensons For Beds
We're so glad to hear you felt supported with advice and help, while also having the space and time you needed to browse our mattresses. We appreciate your feedback!
Team Bensons
Bed delivery
Barry and Kelvin kept us updated on delivery and were on time. They were friendly and very helpful. When purchasing the bed the sales assistant not have been more helpful. Overall a superb experience.
6 August 2026
Reply from Bensons For Beds
We're so pleased to hear you had a superb experience! It's wonderful that our sales assistant was so helpful and that our delivery team kept you updated, were on time, friendly, and very helpful.
Team Bensons
Flawless from entering the store to delivery!
1. Very lovely lady (called Jo) at the Swindon branch was really helpful and knowledgable about the products and advised me based on my preferences and made the ordering system very straightforward.
2. Great communication before day of delivery and on the day of delivery
3. Delivered within the 2 hour time window specified by two very friendly, helpful and courteous guys who had to carry it up two sets of stairs! I also received a phone call from them when they were 10 mins away, AND I could follow their location on my phone using a link emailed to me. Excellent!
31 July 2026
Reply from Bensons For Beds
We're so pleased to hear about your excellent experience with us! It's wonderful that our team member in the Swindon branch provided such helpful and knowledgeable assistance, making your ordering process straightforward. We're also glad the delivery communication was excellent and that our delivery team was friendly, helpful, and courteous.
Team Bensons
Great choice of mattresses
Great choice of mattresses to try out with helpful guidance from knowledgeable staff.
6 August 2026
Reply from Bensons For Beds
Thank you for your fantastic review! We're so pleased to hear that you found a great choice of mattresses and received helpful guidance from our knowledgeable staff. We hope you enjoy many comfortable nights!
Team Bensons
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