Knew system tomorrow and hopefully connect hot water before Wednesday causes that's all choose it give me.A young appreciate came out today said needed knew one so we both took photos of meter.
Company replied
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Review summary
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Moved over to new supplier. Very good plain clear English communication and good understanding of what was explained for a changeover. Thankyou to the staff member who handled my request. App wa... See more
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I phoned Alinta Energy to compare the costs of my current energy supplier with those of Alinta. Michael answered my call and was professional, respectful, and polite. He was able to build rapport... See more
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We spoke to Tallia regarding joining Alinta. After speaking to her with her lovely manner and informative information regarding your company we decided to go a head and join. We thank her and we hope... See more
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Company details
- #7 of 9 best companies in Energy Supplier
Written by the company
Switch to Alinta Energy. No Lock in Contracts. No Exit Fees. Easy online sign up. Switch today. We cover Western Australia, Victoria, South Australia, New South Wales and Queensland. Making energy more affordable.
Contact info
Perth, Australia
- www.alintaenergy.com.au
We want you to spend less on energy.
4.2
Great
2K reviews
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Reply from Alinta Energy
Hi Lynn,
Thank you for your review. We appreciate you taking the time to let us know about your sign-up experience.
We look forward to assisting you with all your future enquiries with us.
Sally
Customer service staff did a good job
Customer service staff did a good job. He is knowledgeable, patient attentive, friendly, not pushy but leave the decision to us.
1 July 2026
Reply from Alinta Energy
Hi Purnomo,
Thank you for your review. We appreciate you taking the time to let us know about your experience with us.
We look forward to assisting you with all your future enquiries in the same friendly manner.
Sally
Reply from Alinta Energy
Hi Rajesh,
Thank you for your review. We appreciate you taking the time to let us know about your experience with us.
We look forward to assisting you with all your future enquiries in the same professional manner.
Sally
Very friendly staff
30 June 2026
Reply from Alinta Energy
Hi Lynette,
Thank you for your review. We appreciate you taking the time to let us know about your experience with us.
We look forward to assisting you with all your future enquiries in the same friendly manner.
Sally
I had a $27.90 bill and needed to pay…
I had a $27.90 bill and needed to pay straight away due to my card for payments was cancelled due to a new one! I called alinta energy to sort this out and payed the over due amount and to start up my new direct debit for weekly payments! I asked and confirmed that I would only have this taken out weekly(78.00). But next direct debit of 78.00 that came out was for 305 dollars? I called them and the told me that thos was not the case! If I didn't set up my direct debit weekly how where they able to take 305 dollars out of my account? Alinta employee's are lyers to there customers!
30 June 2026
Unprompted review
Reply from Alinta Energy
Hi George,
Thank you for taking the time to leave us your feedback. We appreciate hearing from you about your experience and we’re sorry to hear that it wasn’t the best.
We apologise for the confusion; weekly payments can be arranged via BPAY or by setting up Bill Smoothing on your account.
We will pass this on to the relevant department to ensure better customer service moving forward.
Sally
Very easley to talk too
Very understanding people to talk too and very good customer service
29 June 2026
Unprompted review
Reply from Alinta Energy
Hi Shirley,
Thank you for your great review. We appreciate you taking the time to let us know about your experience with us.
We look forward to assisting you with all your future enquiries.
Sally
Very helpful assistant
30 June 2026
Reply from Alinta Energy
Hi Ron,
Thank you for taking the time to leave us your review. We appreciate you letting us know about your sign-up experience.
If you’re interested, don’t forget to activate your MyAccount login for online access to your bills and usage.
Sally
Use red energy this company is the worst
Use red energy this company is the worst
23 June 2026
Unprompted review
Reply from Alinta Energy
Hi Ross,
Thank you for taking the time to leave us your review. We appreciate you letting us know about your experience with us and we’re sorry to hear it wasn’t the best.
We are always working to improve our customer experience.
Sally
WORST ELECTRICITY COMPANY EVER
WORST ELECTRICITY COMPANY EVER! NEVER USE THESE GUYS. My bill was over 50% higher than normal and when i called up i got the worst indian customer service. I have an email saying there was something wrong with the metre box. When i said I wanted the bill to be the same as the last bill due to the issue he laughed at me. NEVER USE THIS COMPANY
30 June 2026
Unprompted review
The person who help me through the…
The person who help me through the process gave one of the best advice I've ever got from an organisation. New what I needed and help me get there.
29 June 2026
Reply from Alinta Energy
Hi Wozza,
Thank you for your wonderful review. We appreciate you taking the time to let us know about your experience with us.
We pride ourselves on our customer service and will be sure to pass this on to the agent you spoke with as it is sure to brighten their day.
Sally
Brian was absolutely amazing
Brian was absolutely amazing! In the office and at work even when he’s sick! An absolute legend. Very friendly and he has excellent customer service. Please give him a raise!
29 June 2026
Reply from Alinta Energy
Hi Georgia,
Thank you for taking the time to leave us such an amazing review. We appreciate you letting us know about your experience with us.
We will be sure to pass this on to Brian to let him know to keep up the great work.
Sally
Reply from Alinta Energy
Hi Syed,
Thank you for your wonderful review. We appreciate you taking the time to let us know about your experience with us.
We will pass this on to the agent you spoke with to let them know to keep up the good work.
Sally
Reply from Alinta Energy
Hi Rodney,
Thanks for taking the time to leave us your great review. We pride ourselves on our customer service and appreciate you letting us know our hard work is paying off.
If you’re interested don’t forget to activate your MyAccount login for online access to your bills and usage.
Sally
Reply from Alinta Energy
Hi Jean,
Thank you for your review. We appreciate you taking the time to let us know about your sign up with us.
We look forward to assisting you with all your enquiries moving forward.
Sally
Reply from Alinta Energy
Hi Scott,
Thank you for taking the time to leave us your great review. We appreciate hearing from you and will pass this on to the agent you spoke with as it is sure to brighten their day.
We look forward to assisting you with all your future enquiries with us.
Sally
Reply from Alinta Energy
Hi Sharma,
Thank you for your great review. We appreciate hearing from you about your experience with us.
If you’re interested, don’t forget to activate your MyAccount log in for online access to your bills and usage.
Sally
I just liked the way it was explained…
I just liked the way it was explained firstly on the phone and the sign up system was very quick and easy and i like the way i have set an account up as it makes for a easier system to understand it all.
26 June 2026
Reply from Alinta Energy
Hi Lee,
Thank you for your wonderful review. We pride ourselves on our customer service and we appreciate you taking the time to let us know our hard work is paying off.
We look forward to assisting you with all your future enquiries in the same quick and easy manner.
Sally
The easy of getting started in…
The easy of getting started in obtaining Gas Supply. Now awaiting to be contacted so I can submit all the required documents for Credit!!
26 June 2026
Reply from Alinta Energy
Hi CustomerTEX,
Thank you for your review. We appreciate you taking the time to let us know about your sign-up experience with us.
We look forward to assisting you with all your future enquiries with us.
Sally
So far so good!
26 June 2026
Reply from Alinta Energy
Hi Maree,
Thank you for taking the time to leave us your review. We appreciate you taking the time to reach out to us and let us know about your experience.
If you’re interested, don’t forget to activate your MyAccount login for online access to your bills and usage.
Sally
I changed to Alinta months ago with 2.x…
I changed to Alinta months ago with 2.x $100 bonuses 1.for electricity , 1.for gas
Then i get a message yesterday saying they can not access my gas meter ( been living here 2 1/2 years with no problems to find out they were trying to go next door ( i live 108 albert street , they were trying to get into 108A albert street next door) i recieved an email a few weeks ago with an address of 108A albert street for gas ,.so i replied with this is wronge address and i would not be paying any bills for 108A WITH NO REPLY ( MORE SHIT SERVICE) if they had of responded to this it could have been sorted out before you sent a m.eter reader.
So then i had to re apply for the gas account (65 minutes on the phone)of which they tell me there is now a connection fee of $75 odd dollars (which i did not have before) and the welcome bonus has gone from $100 to $50 which wont even cover the connection fee ( its still connected , i dont understand what they are connecting)
I see i have a cooling off period ( ill be checking other suppliers)
Regards
Not happy
26 June 2026
Reply from Alinta Energy
Hi Stephen,
Thank you for taking the time to leave us your feedback. We appreciate you letting us know about your experience with us and we’re sorry to hear it wasn’t the best.
We have passed this on to the relevant department so we can continue to improve our customer service moving forward.
Sally
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