Knew system tomorrow and hopefully connect hot water before Wednesday causes that's all choose it give me.A young appreciate came out today said needed knew one so we both took photos of meter.
Company replied
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Review summary
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Moved over to new supplier. Very good plain clear English communication and good understanding of what was explained for a changeover. Thankyou to the staff member who handled my request. App wa... See more
Company replied
I phoned Alinta Energy to compare the costs of my current energy supplier with those of Alinta. Michael answered my call and was professional, respectful, and polite. He was able to build rapport... See more
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We spoke to Tallia regarding joining Alinta. After speaking to her with her lovely manner and informative information regarding your company we decided to go a head and join. We thank her and we hope... See more
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Company details
- #7 of 9 best companies in Energy Supplier
Written by the company
Switch to Alinta Energy. No Lock in Contracts. No Exit Fees. Easy online sign up. Switch today. We cover Western Australia, Victoria, South Australia, New South Wales and Queensland. Making energy more affordable.
Contact info
Perth, Australia
- www.alintaenergy.com.au
We want you to spend less on energy.
4.2
Great
2K reviews
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Was very helpful & cheerful
Was very helpful, clear and knowledgeable and spoke with a happy demeanour.
Thank you.
7 July 2026
Reply from Alinta Energy
Hi Reagan,
We're so glad to hear you found our assistance helpful and clear, and that our team member's demeanor was pleasant. Thank you for your kind words!
Thanks,
Elena
Brendan was so professional and helpful.
Brendan was extremely informed, courteous and helpful. He made it very clear, easy and quick for me. Thanks, again, Brendan, for your great service and my new Plan. Kind regards, Deb Wright 👌
6 July 2026
Reply from Alinta Energy
Hi Deb,
We are so pleased to hear about your positive experience with our team member. It's wonderful to know that you found the process clear, easy, and quick. Thank you for sharing your kind words and for choosing our services.
Thanks,
Elena
Darryl explained everything so well.
7 July 2026
Reply from Alinta Energy
Hi Silvia,
We're so glad to hear that everything was clearly explained. We appreciate your positive feedback!
Thanks,
Elena
Reply from Alinta Energy
Hi Kim,
We're so glad you found our offerings easy to use and appreciated the discount. We hope you enjoyed the event!
Thanks,
Elena
I found the website interaction really easy to follow
I found the website interaction really easy to navigate and intuitive. This is really helpful when you are moving you want things to go smoothly.
7 July 2026
Reply from Alinta Energy
Hi,
We're so happy to hear that our website made your moving experience smoother! We understand that moving can be a stressful time, and we're glad our intuitive design helped. Thank you for your kind words.
Thanks,
Elena
A seamless transition from previous provider to Alinta. Thank you.
The Operators were well informed and efficient when I called. Everything was explained fully and my questions answered satisfactorily. The transition was completed for me with no hassles. Thank you Alinta.👍
3 July 2026
Reply from Alinta Energy
Hi Paula,
We're delighted to hear that our team was able to provide you with such a smooth and informative experience. It's wonderful to know that all your questions were answered and the transition was hassle-free. Thank you for sharing your positive feedback!
Thanks,
Elena
Great Customer Service
Called Alinta Energy Today.
Needed to change Names on the Account due to Death.
Cheryl made the whole process super easy and quick and gave us the time to get the paperwork we needed.
Plus, allowances for deafness and documents which went through the washing.
She was a brilliant rep for the company, and I hope Cheryl gets a day off and a pay rise.
7 July 2026
Reply from Alinta Energy
Hi Damo,
We truly appreciate you taking the time to share your positive experience during such a difficult time.
We are glad our team member was able to provide compassionate and efficient support with your account changes, especially with the additional considerations needed.
We value your feedback and will be sure to acknowledge their excellent service.
- Peter
Customer Oriented
I dealt with Alinta staff, named Liza. She was helpful in providing information I needed. She completed the transition of my late spouse's account to mine.
7 July 2026
Reply from Alinta Energy
Hi Alicia,
We are glad to hear our team provided helpful assistance during such a sensitive time.
We appreciate you sharing your positive experience with us.
- Peter
Inaccuracy at its worst!
Spent the time comparing & checking, ultimately deciding to go with the Alinta offer on energymadeeasy, the Government comparison site. When I called to go through the sign up formalities, I was advised the published information was wrong - & by a very significant amount. If they can't correctly inform the Government of their pricing structure, what chance does a consumer have against mistakes? I went with Sumo.
3 July 2026
Unprompted review
Reply from Alinta Energy
Hi Paula,
We appreciate you taking the time to share your experience. We are concerned to hear about the discrepancy you encountered with our advertised offer on the comparison site.
We are actively reviewing our processes to ensure the accuracy of the information provided to government platforms.
Your feedback is invaluable as we work to prevent similar situations for other customers.
- Peter
Reply from Alinta Energy
Hi Brian,
We're so glad to hear you received excellent assistance.
We appreciate your kind words and positive feedback!
- Peter
Easy and every detail of the offer…
Easy and every detail of the offer explained by the agent
6 July 2026
Reply from Alinta Energy
Hi Ugonna,
We're so happy to hear that our agent made everything clear and easy for you.
Your positive feedback is greatly appreciated!
- Peter
swaped to another company for about 3…
swaped to another company for about 3 mths & nothing heard so have gone back. not big uses of power / gas but want fair deal .
19 March 2026
Reply from Alinta Energy
Hi Christopher,
We appreciate you sharing your experience!
We understand your desire for a fair deal, and we are committed to providing transparent and competitive options for all our customers.
We are always working to improve our services.
- Peter
Biggest scammers around
Biggest scammers around. Used them and had nothing but trouble from the get go. They used to add on extra fees to the bills and we were constantly on the phone having to get them fixed. Then finally after constant battles we stopped using them. We rang them and explained we were cancelling the service and paid our final bill over the phone. Then almost 10 months later we received a bill for over $1,000 that we owed.
Rang up and explained we'd cancelled the service and paid our final bill and they tried to say that we never canceled the bill and that they had no record of a phone call. Sent photo proof of final bill from bank along with a screenshot of the phone call and dates - they ignored us. Didn't hear back, then almost a year passed and we discovered they sent us to a debit collection agency. What a fight it has taken to sort the mess out because they screwed up. Absolute scammers and the most disloyal service ever. Wish I could give them negative reviews for the crap they put us through.
4 February 2026
Unprompted review
Reply from Alinta Energy
Hi Tah,
We are truly sorry to hear about the incredibly frustrating and challenging experience you've had with our service, especially regarding the billing discrepancies and the subsequent collection agency involvement. We understand how upsetting it must be to face such difficulties after believing you had successfully cancelled your service and settled your final bill.
We would love to investigate this for you, to maintain your privacy, we aren't able to discuss any account details through social media.
The easiest way to get help quickly is through our web messaging service, which can be found on the 'Contact Us' page of our website through the below link.
https://www.alintaenergy.com.au/help-and-support/contact-us
Our agents are available via web messaging Monday to Friday, 9:00 AM – 5:00 PM AEDT.
Lilly
Quick and easy to transfer
3 July 2026
Reply from Alinta Energy
Hi Kamal,
We're so glad to hear that your transfer was quick and easy. We appreciate your positive feedback!
Lilly
Existing gas customer for years with no…
Existing gas customer for years with no issues and have every confidence that same will apply to this new electricity account.Rates for both accounts appear to be very competitive.
3 July 2026
Reply from Alinta Energy
Hi Laurie,
We are so pleased to hear about your positive experience as a long-standing gas customer and your confidence in our new electricity service. We appreciate you recognizing our competitive rates for both accounts. Thank you for your kind words!
Lilly
All done with apps
All done with apps, too bad if you want to talk to somebody, all done out of Philippines, I was asked to call them back, after waiting twice asked to confirm your details. Not a good match for me.
3 July 2026
Reply from Alinta Energy
Hi David,
We appreciate you sharing your experience with us. We understand your frustration and will pass on your feedback to the relevant department.
Lilly
Reply from Alinta Energy
Hi Sham,
We're truly happy to hear that we were able to provide you with a helpful and understanding experience. We appreciate your kind words.
Lilly
Nice people but every new broom sweeps well
2 July 2026
Reply from Alinta Energy
Hi Robert,
We're glad you enjoyed your experience and appreciate your kind words about our team.
Lilly
Quick phone call
Quick phone call, easy to change my supplier, very helpful and courteous lady answered all my queries.
2 July 2026
Reply from Alinta Energy
Hi Katherine,
We are so pleased to hear that you had such a positive experience changing your supplier. It's wonderful to know that our team was helpful and courteous in answering all your questions.
Lilly
Happy with sign up and Gas rates
Consultants easy to understand and talk to. Sign up was an easy process. Gas rates were better than others based on companies i searched. Well done.
2 July 2026
Reply from Alinta Energy
Hi Colin,
We're delighted to hear that our consultants were helpful and that the sign-up process was straightforward for you. It's wonderful to know our rates were competitive. Thank you for your kind words!
Lilly
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