Stay with Origin - compare if you wish but consider everything before you shift Both Lilian and Kiel have been very helpful with advice on keeping control of my electricity account. I have been wi... See more
Company replied
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Stay with Origin - compare if you wish but consider everything before you shift Both Lilian and Kiel have been very helpful with advice on keeping control of my electricity account. I have been wi... See more
Company replied
The girl who i spoke to was excellent but i am not happy with the way you treat a long term customer by trying to put me on one of the most expensive plans This doesnot encourage loyalty
Company replied
Sharad was excellent, very knowledgeable and extremely helpful. I did not know entirely what the process was and he was patient and assisted throughout making sure that everything was in order before... See more
Company replied
Because of the operator named KAYLA this experience was made so enjoyable. She helped me like no other. She is a genuine person who went out of her way to help me. She ought to be congratulated for he... See more
Company replied
Written by the company
Written by the company
321 Exhibition Street, 3000, Melbourne, Australia
Replied to 100% of negative reviews
Typically replies within 48 hours
I appreciated the pleasant and helpful manner my inquiry re electricity supply for the next 12 months to my house was handled. The advice given enabled me to make a decision on a particular plan I was completely happy with.
I had a very fast response and an explanation I can understand
Leo was extremely helpful and was able to transfer my details and accrued funds over to my new property all via email.
Very polite. Very impressed. 😊
Holli did fantastic job. I have requested to keep me inform about the process that I have requested and it was done quickly, smoothly and I got an emails with updates and when everything was done! Thank you Holli!

Reply from Origin Energy
Terrible service. No customer support at all. App dosent work.

Reply from Origin Energy
I wanted to give a zero rating but this is not there. Customer service line is so pathetic. No one will attend to your call until 30 minutes wait. Seems like customers time has no value at all. Had a billing issues in spite of setting up auto debit it still does not trigger and then adds late payment fee on the customer in the next bill.

Reply from Origin Energy
We are bombarded with adverts to put solar on our roofs then the FIT is reduced to 3c which Origin then sells for up to 60c. This is national disgrace! Yes we are told to fit a battery but not everyone has a spare 10k.
The federal government in its stupidity is Killing this country.

Reply from Origin Energy
Ive called a couple of times, my connection is a tricky one and this team member, not only resolved the issue, updated me and had a caring nature

Reply from Origin Energy
I have tried ringing and filling in these forms for the $100 rebate but it won’t let me change certain answers such as my plan dates so guess I miss out on the $100 iff eligible.
My phone number is 0408 250 817.
So maybe you can ring me as I won’t keep you waiting over 20 minutes.
So please sort this out for me.
Leslie & Fay Smith.

Reply from Origin Energy
Companies produce "Financial Performance."
Staff produce a "Company's Reputation."
Ricardo in Origin's "Help" group is one such person who contributes to producing a positive reputation for Origin by utilising knowledge and diligence to achieve real results.

Reply from Origin Energy
Abby was great fixed my issue instantly thankyou Abby

Reply from Origin Energy

Reply from Origin Energy
The customer service repersentative Amita was very professional and helpfull.
A big thankyou

Reply from Origin Energy
You were very helpful about a few things to help me.

Reply from Origin Energy
The help I received from this lady was wonderful. She was very professional and understanding, polite and courteous with everything she assisted me with.

Reply from Origin Energy
The operator was very helpful & did everything that i asked to do.

Reply from Origin Energy
The girl who i spoke to was excellent but i am not happy with the way you treat a long term customer by trying to put me on one of the most expensive plans
This doesnot encourage loyalty

Reply from Origin Energy
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