20,919 total
Cayleb's customer service was amazing! He was very accommodating and so effortlessly made my (BIG) issues, so small and manageable. Everything was sorted within minutes, no hassle. Thank you for working in customer service on behalf of everyone. It's customer support like yours that helps those dreaded phone calls feel not so dreadful. 👍
Date of experience: 02 August 2024
Katie was so helpful and has been like that since i got her first reply email. She is an asset to the company. I have honestly never dealt with anyone previously that was so helpful, kind and friendly. She explained everything and offered extra help (financial counselling contacts) if required.
Can't thank her enough. Pleasure to deal with her. Thanks Katie, your awesome :)
Date of experience: 31 July 2024
Reply from Origin Energy
Hi Maree! Thank you so much for your glowing review for Katie! This is absolutely lovely to hear! What a wonderful experience! We'll be sure to let her know! Thanks - Rach
I had an excellent experience with the broadband technician who helped me resolve my issue. They were professional, knowledgeable, and efficient. They quickly identified the problem and explained the solution in a clear and understandable way. Their friendly demeanor made the whole process pleasant, and they went above and beyond to ensure everything was working perfectly before they left. I'm very satisfied with the service and highly recommend them for any broadband issues.
Date of experience: 31 July 2024
Was blown away by the reply time of CJ, I would send a reply and before I knew it I would have a reply email. Beyond happy by the support and information given and got the extension request in no time.
Thank you CJ have a lovely week and weekend
Date of experience: 01 August 2024
Reply from Origin Energy
We love to exceed expectations James and we're glad to hear CJ provided a great (and quick) experience! Thank you for taking the time to provide your feedback - Em
After being messed around by some of your operatives for an hour and a half roughly I hung up rang again and got Komal who was very helpful, friendly and apologetic. An engineer turned up promptly that day and fixed the problem. All the same we were without reliable hot water for two weeks.
Date of experience: 22 July 2024
Reply from Origin Energy
Hi Jamie, Thanks for your honest feedback. We're sorry to hear about the experience you had without hot water, however, we're certainly glad to hear that Komal was able to turn your experience around so efficiently and effectively. Thanks - Rach
Having trouble with broadband connection. I think his name was Liam was excellent in every way trying to get connected on my TV. He tried everything for 2 hrs talking me through every step. However he could not get it to work.
Date of experience: 01 August 2024
Reply from Origin Energy
Hi Sandy, Thanks so much for your review. It's excellent to hear that Liam was so willing to assist as best he could. We appreciate it's disappointing that it didn't work out in the end. If you do need any further assistance please email us your account details to supportsocial@originenergy.com.au and we can help you further from there! Thanks - Rach
Received a very big & unexpected electricity bill. I contacted my provider & entered into a payment arrangement.
Nina, who handed things for me was Brilliant.
Date of experience: 02 August 2024
I called Origin yesterday regarding access to my account. I was very happy and really impressed with the exceptional level of service I received from Leni. She was very approachable, patience and helpful with all my queries. Excellent customer service and would highly recommend her to anyone who needs help with any queries.
Please pass on my feedback and thanks to Leni.
Thank you
Date of experience: 29 July 2024
Reply from Origin Energy
Hi there! We are absolutely thrilled to receive your feedback! What valuable and kind compliments for Leni's wonderful work ethic! We'll be sure to pass this onto her as she deserves to hear what an impact she's had on your customer experience! Thanks - Rach
The consultant was more than helpful could understand my issue and was able to resolve this issue in the most kind and efficient manner. Well done. Great employee
Date of experience: 02 August 2024
Reply from Origin Energy
Hi Shaun, Thanks so much for your review! Super glad to hear how kind and efficient your issue was sorted! Thanks - Rach
My bill was more than twice my previous bills. No proper explanation was made and no credit offered whatsoever. Not sure why it was so high as we are using nothing more then we used in the last 12 months. Not happy
Date of experience: 02 August 2024
Reply from Origin Energy
Hi Jenny, Thanks for reaching out to us, and we're so sorry you've experienced some high bill shock. We'd be more than happy to review your high bill concerns. Please email us directly at supportsocial@originenergy.com.au so we can review this further with you. Thanks - Rach
Dear Alex,
I cannot thank you enough for the assistance and kindness you provided to me today.
This level of support has been rare during the last 9 months of financial hardship I have been experiencing.
Please keep up the great work you are doing.
Date of experience: 24 July 2024
Reply from Origin Energy
Hi Feryal. We appreciate the lovely feedback for Alex and please do reach out if we can provide any further assistance. We have a range of options available and we're happy to work with you to find the best solution. Thanks - Em
Thi from the Retention section of Origin was very professional and helpful. Her offer to bring us back to Origin, after we had moved to Red Energy, was very influential in us returning to Optus. She organised the move back and made it very easy for us. Thankyou Thi for your professional and friendly service. Best Regards Thi from Greg and Diana
Date of experience: 25 July 2024
Reply from Origin Energy
We're glad to have you back on board Diana! Thank you for taking the time to provide your feedback - Em
The experience was that the team was quick to respond when I changed company. I hope it stays like this in the future because I don't like the hassle of changing and going through a lot of questions to join.
Date of experience: 26 July 2024
Reply from Origin Energy
Hi Christine, Thanks so much for your 5 star review! We're hoping you remain happy and stay on board too! Only good things to come from here! Thanks - Rach
Daniel was really helpful with getting me onto a payment plan as I’m currently experiencing a complicated pregnancy and unable to work. He was so prompt and kind when dealing with.
Date of experience: 26 July 2024
Reply from Origin Energy
Hi Jessica, it's fantastic to hear that Daniel was able to provide such excellent, and outstanding, customer experience with organising a new payment plan for you. If there's anything further we can assist with, please feel welcome to reach out. Thanks! -Robert
I like talking / discussing options person to person. Everyone is going to online registration, I get it. I don’t like it though.
Date of experience: 01 August 2024
THE PHONE CALL WAS A PLEASANT ONE AND OUR INQUIRY WAS FIX IN A MATTER OF MINUTES THANKS TO THE PERSON ON THE OTHER END
Date of experience: 01 August 2024
Reply from Origin Energy
Hi Hazza! Thanks for the epic review! Great to hear! Thanks - Rach
Sheree’s patience and expertise helped get us connected. Thanks for being patient and helpful
Date of experience: 02 August 2024
Last week I had a gas bottle delivery, the bill was $150 less $25 winter discount leaving $125 to be paid, I was happy with that. Today I get New account stating I owed $220. Origin is now charging me $95 a year annual fee for two bottles for maintenance? This was done without any consultation that they were implementing a new fee. If I knew this last week I would have gone to a new supplier which I am now considering doing. Not good enough Origin, you take loyal customers for granted.
Date of experience: 27 July 2024
Reply from Origin Energy
Hi Alan. We appreciate your feedback and our team would be happy to review your concerns in relation to the notification of the maintenance charge. Please send us an email to lpgenquiries@originenergy.com.au Thanks - Em
The gentleman I spoke with was the most professional person I have ever spoken with at Origin. He was really good!
Date of experience: 01 August 2024
Reply from Origin Energy
Hi Suresh! That's so lovely to hear! What great feedback this is! Thanks - Rach
Completely stuffed up my connection and now can’t bill me correctly. Jemena are the distributor but Origin offered no assistance and the connect team are rude and unhelpful … they told me to ring Jemena myself. The general help line is good and have promised to fix the “issues” but don’t answer emails or get back to customers like me who have “issues” all of which were caused by Origin and Jemena.
Date of experience: 02 July 2024
Reply from Origin Energy
Hi Peter. We're sorry to hear of the issue regarding your connection and we'd be happy to look into this further for you. Please send your account details to supportsocial@originenergy.com.au or reach out via Facebook messenger. Thanks - Em
