Origin Energy Reviews

Katie was so helpful and has been like that since i got her first reply email. She is an asset to the company. I have honestly never dealt with anyone previously that was so helpful, kind and friendly. She explained everything and offered extra help (financial counselling contacts) if required.
Can't thank her enough. Pleasure to deal with her. Thanks Katie, your awesome :)

Date of experience: 31 July 2024

Was blown away by the reply time of CJ, I would send a reply and before I knew it I would have a reply email. Beyond happy by the support and information given and got the extension request in no time.

Thank you CJ have a lovely week and weekend

Date of experience: 01 August 2024

My bill was more than twice my previous bills. No proper explanation was made and no credit offered whatsoever. Not sure why it was so high as we are using nothing more then we used in the last 12 months. Not happy

Date of experience: 02 August 2024

After being messed around by some of your operatives for an hour and a half roughly I hung up rang again and got Komal who was very helpful, friendly and apologetic. An engineer turned up promptly that day and fixed the problem. All the same we were without reliable hot water for two weeks.

Date of experience: 22 July 2024

Having trouble with broadband connection. I think his name was Liam was excellent in every way trying to get connected on my TV. He tried everything for 2 hrs talking me through every step. However he could not get it to work.

Date of experience: 01 August 2024

The consultant was more than helpful could understand my issue and was able to resolve this issue in the most kind and efficient manner. Well done. Great employee

Date of experience: 02 August 2024

I called Origin yesterday regarding access to my account. I was very happy and really impressed with the exceptional level of service I received from Leni. She was very approachable, patience and helpful with all my queries. Excellent customer service and would highly recommend her to anyone who needs help with any queries.
Please pass on my feedback and thanks to Leni.

Thank you

Date of experience: 29 July 2024

Dear Alex,
I cannot thank you enough for the assistance and kindness you provided to me today.
This level of support has been rare during the last 9 months of financial hardship I have been experiencing.
Please keep up the great work you are doing.

Date of experience: 24 July 2024

Thi from the Retention section of Origin was very professional and helpful. Her offer to bring us back to Origin, after we had moved to Red Energy, was very influential in us returning to Optus. She organised the move back and made it very easy for us. Thankyou Thi for your professional and friendly service. Best Regards Thi from Greg and Diana

Date of experience: 25 July 2024

Last week I had a gas bottle delivery, the bill was $150 less $25 winter discount leaving $125 to be paid, I was happy with that. Today I get New account stating I owed $220. Origin is now charging me $95 a year annual fee for two bottles for maintenance? This was done without any consultation that they were implementing a new fee. If I knew this last week I would have gone to a new supplier which I am now considering doing. Not good enough Origin, you take loyal customers for granted.

Date of experience: 27 July 2024

Completely stuffed up my connection and now can’t bill me correctly. Jemena are the distributor but Origin offered no assistance and the connect team are rude and unhelpful … they told me to ring Jemena myself. The general help line is good and have promised to fix the “issues” but don’t answer emails or get back to customers like me who have “issues” all of which were caused by Origin and Jemena.

Date of experience: 02 July 2024

I was having an issues with internet since i had a connection (5th July). It worked for 3 days then it stopped working.
I had no internet service since last night again. Today Travis was able to help within shortest time.

Date of experience: 29 July 2024

The experience was that the team was quick to respond when I changed company. I hope it stays like this in the future because I don't like the hassle of changing and going through a lot of questions to join.

Date of experience: 26 July 2024

Daniel was really helpful with getting me onto a payment plan as I’m currently experiencing a complicated pregnancy and unable to work. He was so prompt and kind when dealing with.

Date of experience: 26 July 2024

Sheree’s patience and expertise helped get us connected. Thanks for being patient and helpful

Date of experience: 02 August 2024

THE PHONE CALL WAS A PLEASANT ONE AND OUR INQUIRY WAS FIX IN A MATTER OF MINUTES THANKS TO THE PERSON ON THE OTHER END

Date of experience: 01 August 2024

The person I was talking with on the phone new exactly what to do. He helped me a lot and fixed my issue right away by asking the right questions. Cheers mate!

Date of experience: 02 August 2024

The gentleman I spoke with was the most professional person I have ever spoken with at Origin. He was really good!

Date of experience: 01 August 2024

The person I spoke to was very helpful, polite & patient with me and also gave me some good advice & tips on how to manage my Broadband service. I was very thankful by the end of the call.

Date of experience: 28 July 2024

Internet failed and was immediately fixed with one phone call! Excellent service and no wait time on line !

Date of experience: 31 July 2024