Knew system tomorrow and hopefully connect hot water before Wednesday causes that's all choose it give me.A young appreciate came out today said needed knew one so we both took photos of meter.
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Moved over to new supplier. Very good plain clear English communication and good understanding of what was explained for a changeover. Thankyou to the staff member who handled my request. App wa... See more
Company replied
I phoned Alinta Energy to compare the costs of my current energy supplier with those of Alinta. Michael answered my call and was professional, respectful, and polite. He was able to build rapport... See more
Company replied
We spoke to Tallia regarding joining Alinta. After speaking to her with her lovely manner and informative information regarding your company we decided to go a head and join. We thank her and we hope... See more
Company replied
Company details
- #7 of 9 best companies in Energy Supplier
Written by the company
Switch to Alinta Energy. No Lock in Contracts. No Exit Fees. Easy online sign up. Switch today. We cover Western Australia, Victoria, South Australia, New South Wales and Queensland. Making energy more affordable.
Contact info
Perth, Australia
- www.alintaenergy.com.au
We want you to spend less on energy.
4.2
Great
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Alinta Energy
Hi Rodney,
Thanks for taking the time to leave us your great review. We pride ourselves on our customer service and appreciate you letting us know our hard work is paying off.
If you’re interested don’t forget to activate your MyAccount login for online access to your bills and usage.
Sally
Reply from Alinta Energy
Hi Jean,
Thank you for your review. We appreciate you taking the time to let us know about your sign up with us.
We look forward to assisting you with all your enquiries moving forward.
Sally
Reply from Alinta Energy
Hi Scott,
Thank you for taking the time to leave us your great review. We appreciate hearing from you and will pass this on to the agent you spoke with as it is sure to brighten their day.
We look forward to assisting you with all your future enquiries with us.
Sally
Reply from Alinta Energy
Hi Sharma,
Thank you for your great review. We appreciate hearing from you about your experience with us.
If you’re interested, don’t forget to activate your MyAccount log in for online access to your bills and usage.
Sally
I just liked the way it was explained…
I just liked the way it was explained firstly on the phone and the sign up system was very quick and easy and i like the way i have set an account up as it makes for a easier system to understand it all.
26 June 2026
Reply from Alinta Energy
Hi Lee,
Thank you for your wonderful review. We pride ourselves on our customer service and we appreciate you taking the time to let us know our hard work is paying off.
We look forward to assisting you with all your future enquiries in the same quick and easy manner.
Sally
The easy of getting started in…
The easy of getting started in obtaining Gas Supply. Now awaiting to be contacted so I can submit all the required documents for Credit!!
26 June 2026
Reply from Alinta Energy
Hi CustomerTEX,
Thank you for your review. We appreciate you taking the time to let us know about your sign-up experience with us.
We look forward to assisting you with all your future enquiries with us.
Sally
So far so good!
26 June 2026
Reply from Alinta Energy
Hi Maree,
Thank you for taking the time to leave us your review. We appreciate you taking the time to reach out to us and let us know about your experience.
If you’re interested, don’t forget to activate your MyAccount login for online access to your bills and usage.
Sally
I changed to Alinta months ago with 2.x…
I changed to Alinta months ago with 2.x $100 bonuses 1.for electricity , 1.for gas
Then i get a message yesterday saying they can not access my gas meter ( been living here 2 1/2 years with no problems to find out they were trying to go next door ( i live 108 albert street , they were trying to get into 108A albert street next door) i recieved an email a few weeks ago with an address of 108A albert street for gas ,.so i replied with this is wronge address and i would not be paying any bills for 108A WITH NO REPLY ( MORE SHIT SERVICE) if they had of responded to this it could have been sorted out before you sent a m.eter reader.
So then i had to re apply for the gas account (65 minutes on the phone)of which they tell me there is now a connection fee of $75 odd dollars (which i did not have before) and the welcome bonus has gone from $100 to $50 which wont even cover the connection fee ( its still connected , i dont understand what they are connecting)
I see i have a cooling off period ( ill be checking other suppliers)
Regards
Not happy
26 June 2026
Reply from Alinta Energy
Hi Stephen,
Thank you for taking the time to leave us your feedback. We appreciate you letting us know about your experience with us and we’re sorry to hear it wasn’t the best.
We have passed this on to the relevant department so we can continue to improve our customer service moving forward.
Sally
Reply from Alinta Energy
Hi Fabness,
Thank you for taking the time to leave us your great review. We appreciate you letting us know about your experience.
We look forward to assisting you with all your future enquiries in the same hassle-free manner.
Sally
Was so easy to get set up
25 June 2026
Reply from Alinta Energy
Hi Charli,
Thank you for your great review. We appreciate you taking the time to let us know about your sign-up experience.
We look forward to assisting you with all your future enquiries.
Sally
All great so far
25 June 2026
Reply from Alinta Energy
Hi Leah,
Thank you for taking the time to leave us your review. We appreciate you letting us know about your experience with us.
If you’re interested, don’t forget to activate your MyAccount login for online access to your bills and usage.
Sally
Paul was excellent and very…
Paul was excellent and very professional at explaining everything about the process, he also made you feel at ease. It was great to have someone you could
understand easy.
25 June 2026
Reply from Alinta Energy
Hi Rodney,
Thank you for your wonderful review. We appreciate you taking the time to let us know about your experience with us and we will pass your feedback on to Paul to let him know to keep up the great work.
We look forward to assisting you with all your future enquiries with us.
Sally
I am new to this company so I hope its good and cheap
I hope they are a good and a fair price company I am yet to see
24 June 2026
Reply from Alinta Energy
Hi David,
Thank you for your review and welcome to Alinta Energy. We appreciate you taking the time to let us know about your sign-up experience.
If you’re interested, don’t forget to activate your MyAccount log in for online access to your bills and usage.
Sally
Home deal on
Signed up in one rate, given different rate with is 18% higher on daily charges, notified them, issue not fixed. Got rate increase again in 45 days.
24 June 2026
Reply from Alinta Energy
Hi Zayd,
Thank you for taking the time to leave us your review. We appreciate your feedback.
When you first visit our website, the rates displayed are based on the postcode entered and are estimated for your area.
Once the full supply address is provided during sign-up, we are able identify the rates applicable to the property and update them accordingly.
We apologise for any confusion.
Sally
The lady I spoke to was very clear and…
The lady I spoke to was very clear and helped me understand the process - all sorted
24 June 2026
Reply from Alinta Energy
Hi Susan,
Thank you for your great review. We appreciate you letting us know about your experience with us.
We pride ourselves on our customer service and look forward to assisting you in the same clear and helpful manner.
Sally
Reply from Alinta Energy
Hi Shibu,
We're so glad your account opening experience was fantastic! Thank you for your kind words.
Thanks,
Elena
Reply from Alinta Energy
Hi Jeffrey,
Thanks for taking the time to leave a review.
We appreciate your feedback.
Glad to hear about your positive experience.
Thanks,
Jazzy
Clear concise communication from Jin
Clear concise communication from Jin
Easy and logical to follow steps.
Each question answered in a straightfoward way.
Alinta pricing set out in simple format which allowed you to compare against other providers.
Rates most competitive of all providers.
An articulate receptionist /responder
22 June 2026
Reply from Alinta Energy
Hi Brian,
Thanks for taking the time to leave a review.
We appreciate your feedback.
Glad to hear about your positive experience.
Thanks,
Jazzy
Switch over was easy so will reserve…
Switch over was easy so will reserve extra comments when I start receiving bills
22 June 2026
Reply from Alinta Energy
Hi John,
Thanks for taking the time to leave a review.
We appreciate your feedback.
Glad to hear about your positive experience.
Thanks,
Jazzy
Reply from Alinta Energy
Hi Tony,
Thanks for taking the time to leave a review.
We appreciate your feedback.
Glad to hear about your positive experience.
Thanks,
Jazzy
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.