I setup an account with them moving into a new house, provided the meter number etc. Two months later our gass got cut off, turns out they never processed the transfer. When calling them the best... See more
Company replied
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Review summary
Based on reviews, created with AI
See what reviewers are saying
Invited
M phone consultant BARRY was so very helpful. He helped me through all my confusion and explained every detail thoroughly. BARRY was polite kind and patient. He is an assist to the company that rec... See more
Company replied
Invited
Both of the respondents (Ben and Louise) that I talked with whilst setting up my account with Alinta were knowledgeable, very polite and sometimes entertaining. This made the sign up process quite enj... See more
Company replied
Invited
The friendly expert team told me everything I needed to know and more, I tend to stay with companies who are friendly with a good sense of humour and comparable prices, which is exactly what Ali... See more
Company replied
Company details
- #7 of 9 best companies in Energy Supplier
Written by the company
Switch to Alinta Energy. No Lock in Contracts. No Exit Fees. Easy online sign up. Switch today. We cover Western Australia, Victoria, South Australia, New South Wales and Queensland. Making energy more affordable.
Contact info
Perth, Australia
- www.alintaenergy.com.au
We want you to spend less on energy.
4.3
Excellent
680 reviews
Replied to 97% of negative reviews
Typically replies within 24 hours
Invited
Sign up process was seamless and…
Sign up process was seamless and genuinely took 2 minutes
11 September 2025
Reply from Alinta Energy
Hi Civ,
We're happy to hear that our sign-up process was quick and easy for you. Thank you for your positive feedback.
Lilly
Invited
Very clear and concise information…
Very clear and concise information provided.
I used laptop which worked perfectly for me.
The process gave me confidence.
10 September 2025
Reply from Alinta Energy
Hi John,
Thank you so much for your wonderful review. We appreciate you taking the time to let us know our hard work is paying off.
We look forward to assisting you with all your enquiries in the future and will continue to do our best to boost your confidence in us.
Sally
Invited
Poor experience
Poor experience
Was not connected
When I called to ask why was told its was my fault due to switch don’t being in off position which it was
10 September 2025
Reply from Alinta Energy
Hi Donna,
Thank you for taking the time to leave us your review. We’re sorry to hear your experience with us wasn’t the best and we will pass this on to the relevant department to help improve our future customer service experience.
So that we can follow this up for you please reach out to us through our new web messaging service, which can be found on the 'Contact Us' page of our website through the below link.
https://www.alintaenergy.com.au/help-and-support/contact-us
Once you're there, simply click the blue chat icon located in the bottom right corner of your screen to get connected with an agent.
Our agents are available via web messaging Monday to Friday, 9:00 AM – 5:00 PM AEST.
Should you land on the page outside of the above hours or the orange web messaging icon is not visible for you, please complete the enquiry form found on the same page and our team will be happy to assist you promptly.
Please note: Web messaging is currently unavailable to customers in Western Australia. If you're located in WA, we kindly ask that you complete the enquiry form available on the same page. One of our team members will be in touch within two business days.
Sally
Invited
Reply from Alinta Energy
Hi Mona,
Thank you for taking the time to leave us your review. We appreciate hearing from you about your sign-up experience with us.
We look forward to assisting you with all your enquiries moving forward.
Sally
Invited
Easy to talk to.
9 September 2025
Reply from Alinta Energy
Hi Darren,
Thank you for your great review. We appreciate you taking the time to let us know about your experience with us.
We look forward to assisting you with all your future enquiries and we will do our best to continue being easy to talk with.
If you’re interested, don’t forget to activate your MyAccount log in for online access to your bills and usage.
Sally
Invited
It's incredibly easy to apply
It's incredibly easy to apply, and it's given me a sense of peace. Now, I don't have to worry about my gas connection.
Thank you so much
9 September 2025
Reply from Alinta Energy
Hi Assunta,
Thanks for taking the time to leave a review.
We appreciate your feedback.
Glad to hear about your positive experience.
Thanks,
Jazzy
Invited
This was very easy to do.
8 September 2025
Reply from Alinta Energy
Hi Chris,
We're happy to hear that your experience was so straightforward. Thank you for your feedback!
If you haven't already, you can download the Alinta Energy app through the Apple App Store or the Google Play Store on your Apple or Android device.
Thanks,
Elena
Invited
I will await the welcome pack ,see if…
I will await the welcome pack ,see if it suits my needs,and helps save money then I will review it all
8 September 2025
Reply from Alinta Energy
Hi Pamela,
We appreciate your feedback and hope the welcome pack meets your needs and helps you save money. We look forward to your comprehensive review.
If you haven't already, you can download the Alinta Energy app through the Apple App Store or the Google Play Store on your Apple or Android device.
Thanks,
Elena
Invited
Reply from Alinta Energy
Hi Arivella,
Thanks for reaching out about having your name updated. To maintain your privacy, we aren't able to discuss any account details through social media.
The easiest way to get help quickly is through our new web messaging service, which can be found on the 'Contact Us' page of our website through the below link.
https://www.alintaenergy.com.au/help-and-support/contact-us
Once you're there, simply click the orange chat icon located in the bottom right corner of your screen to get connected with an agent.
Our agents are available via web messaging Monday to Friday, 9:00 AM – 5:00 PM AEST.
Should you land on the page outside of the above hours or the orange web messaging icon is not visible for you,, please complete the enquiry form found on the same page and our team will be happy to assist you promptly.
Please note: Web messaging is currently unavailable to customers in Western Australia. If you're located in WA, we kindly ask that you complete the enquiry form available on the same page. One of our team members will be in touch within two business days.
Thanks,
Elena
Invited
Pleasant and helpful consultant who…
Pleasant and helpful consultant who answered all questions and was patient.
6 September 2025
Reply from Alinta Energy
Hi Michael,
We're happy to hear that our consultant was helpful and patient in answering all of your questions. Thank you for sharing your positive experience with us!
If you haven't already, you can download the Alinta Energy app through the Apple App Store or the Google Play Store on your Apple or Android device.
Thanks,
Elena
Invited
Reply from Alinta Energy
Hi Indira,
We appreciate your positive feedback and are happy to hear that you are having a good experience with our service.
If you haven't already, you can download the Alinta Energy app through the Apple App Store or the Google Play Store on your Apple or Android device.
Thanks,
Elena
Invited
Crap experience...on the bill/invoice…
Crap experience...on the bill/invoice does not show the full name and address...will have to change providers.
7 September 2025
Reply from Alinta Energy
Hi Ruth,
Thanks for taking the time to leave a review.
We appreciate your feedback.
Sorry to hear about your experience.
Please reach out if there is anything we can do to assist.
To maintain your privacy, we aren't able to discuss any account details through social media.
The easiest way to get help quickly is through our new web messaging service, which can be found on the 'Contact Us' page of our website through the below link.
https://www.alintaenergy.com.au/help-and-support/contact-us
Once you're there, simply click the orange chat icon located in the bottom right corner of your screen to get connected with an agent.
Our agents are available via web messaging Monday to Friday, 9:00 AM – 5:00 PM AEST.
Should you land on the page outside of the above hours or the orange web messaging icon is not visible for you, please complete the enquiry form found on the same page and our team will be happy to assist you promptly.
Please note: Web messaging is currently unavailable to customers in Western Australia. If you're located in WA, we kindly ask that you complete the enquiry form available on the same page. One of our team members will be in touch within two business days.
Thanks,
Jazzy
Invited
Very easy process.
7 September 2025
Reply from Alinta Energy
Hi Christine,
Thanks for taking the time to leave a review.
We appreciate your feedback.
Glad to hear about your positive experience.
Thanks,
Jazzy
Can not change plans online
To change plans online does not work. No changed plans offered only a more expensive gas plan. The plans quoted on my bill to save money are not offered.
7 September 2025
Unprompted review
Reply from Alinta Energy
Hi Robert,
Thanks for taking the time to leave a review.
We appreciate your feedback.
Sorry to hear about your experience.
Please reach out if required so we can provide further assistance.
To maintain your privacy, we aren't able to discuss any account details through social media.
The easiest way to get help quickly is through our new web messaging service, which can be found on the 'Contact Us' page of our website through the below link.
https://www.alintaenergy.com.au/help-and-support/contact-us
Once you're there, simply click the orange chat icon located in the bottom right corner of your screen to get connected with an agent.
Our agents are available via web messaging Monday to Friday, 9:00 AM – 5:00 PM AEST.
Should you land on the page outside of the above hours or the orange web messaging icon is not visible for you, please complete the enquiry form found on the same page and our team will be happy to assist you promptly.
Please note: Web messaging is currently unavailable to customers in Western Australia. If you're located in WA, we kindly ask that you complete the enquiry form available on the same page. One of our team members will be in touch within two business days.
Thanks,
Jazzy
Invited
The agents were so nice and friendly
5 September 2025
Reply from Alinta Energy
Hi Roman,
Thanks for taking the time to leave a review.
We appreciate your feedback.
Glad to hear about your positive experience.
Thanks,
Jazzy
I setup an account with them moving…
I setup an account with them moving into a new house, provided the meter number etc.
Two months later our gass got cut off, turns out they never processed the transfer. When calling them the best they could do was sorry and said it'll be 15 business days to reconnect....
Ended up going to kleanheat and they were able to reconnect it in 3 and offer much cheaper rates, avoid alinta.
4 September 2025
Unprompted review
Reply from Alinta Energy
Hi,
Thanks for taking the time to leave a review.
We appreciate your feedback.
Sorry to hear about your experience.
Thanks,
Jazzy
Invited
The friendlthe friendly, expert Alinta teamy expert team told me…
The friendly expert team told me everything I needed to know and more, I tend to stay with companies who are friendly with a good sense of humour and comparable prices, which is exactly what Alinta ,has ,I'm happy 😊
3 September 2025
Reply from Alinta Energy
Hi Rhonda,
Thanks for taking the time to leave a review.
We appreciate your feedback.
Glad to hear about your positive experience.
Thanks,
Jazzy
Invited
Reply from Alinta Energy
Hi Lina,
Thanks for taking the time to leave a review.
We appreciate your feedback.
Glad to hear about your positive experience.
Thanks,
Jazzy
Invited
Reply from Alinta Energy
Hi Christopher,
Thank you for your great review. We appreciate you taking the time to let us know about your experience with us.
If you’re interested, don’t forget to activate your MyAccount log in for online access to your bills and usage.
Sally
Invited
BARRY is a star ⭐️
M phone consultant BARRY was so very helpful. He helped me through all my confusion and explained every detail thoroughly. BARRY was polite kind and patient. He is an assist to the company that recommended me to Alinta Energy. Thank you Barry - l would recommend him to everyone. Xx
1 September 2025
Reply from Alinta Energy
Hi Carol,
Thank you for taking the time to leave us your wonderful review. We appreciate you letting us know about your experience and will pass this feedback on to let Barry know to keep up the good work.
If you’re interested, don’t forget to activate your MyAccount log in for online access to your bills and usage.
We look forward to assisting you with all your enquiries in the future.
Sally
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