Very smooth signup experience, quick to provide online account with status of transfer. Only issue was the email welcome pack referred to a different plan name ‘zero discount’ than what we had signed... See more
Company replied
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Very smooth signup experience, quick to provide online account with status of transfer. Only issue was the email welcome pack referred to a different plan name ‘zero discount’ than what we had signed... See more
Company replied
I'm so glad I switched to 1st Energy for my electricity needs. It was so easy and quick to join online, and their customer service was friendly and helpful. They have great rates and flexible plans th... See more
Company replied
There wasn’t a long hold time before reaching an agent, once the call was connected it took no longer than 5mins to complete everything; the team member that took my call was clear, concise and very p... See more
Company replied
Well every campany has its own way of doing thinks it was all new to me but ok ,navergating around a new site ,is ok,for i am old keep it simple
1st Energy is all about powering your day! Founded in 2014, we aspire to be a better alternative provider servicing energy customers in New South Wales, Victoria, South Queensland, Tasmania and South Australia. Australian based, we are dedicated to provide value-based energy solutions that enhance our customers lives whilst giving our customers confidence and peace of mind that we care about them. With a customer centric commitment, you can contact us and know that as a small retailer we can promise an excellent level of customer service and quick solutions. Our team has years of energy experience here in Australia and internationally and have now come together to build a better energy partner for your business and your home.
Level 4, 459 Little Collins Street, 3000, Melbourne, Australia
Hasn’t replied to negative reviews
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Friendly and fast service
Process was done in under 5 minutes
Understood what savings I was looking for

Reply from 1st Energy Pty Ltd
No pressure during the call, however, there was a lot of verbal diagrams to try and digest in a short time.

Reply from 1st Energy Pty Ltd
Well every campany has its own way of doing thinks it was all new to me but ok ,navergating around a new site ,is ok,for i am old keep it simple
He was full of information he followed up not to pushy! Didn’t start that way but soon identified , I was going to hang up
Very decent person

Reply from 1st Energy Pty Ltd

Reply from 1st Energy Pty Ltd
My experience was positive. Very clear on my plan and costs and savings. When I queried the higher daily rate they quickly worked out that I would still save at least $5 per month with the 15% on time saving.

Reply from 1st Energy Pty Ltd
No wait time, got straight through. Ash was lovely and made conversation very easy.

Reply from 1st Energy Pty Ltd
Hi, as I’m waiting for my first bill, I cannot comment. As far as staff being very helpful, they get the highest comment possible

Reply from 1st Energy Pty Ltd
Cool calm collected voice of Representative and well versed with different rates as he knew his product he was selling

Reply from 1st Energy Pty Ltd
Ash was helpful and asked if I needed any other assistance.

Reply from 1st Energy Pty Ltd
The staff member i spoke with was very helpful. They were easy to understand and was able to answer any queries I had. Transferring my electricity account was seamless.

Reply from 1st Energy Pty Ltd
Roger was very helpful and stayed on the phone to ensure everything was dealt with appropriately at the time. Thanks Roger!
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