⭐⭐⭐⭐⭐ Fantastic experience from start to finish. Great selection of genuine fragrances at prices that are much better than the high street. The staff were friendly, knowledgeable, and happy to let... See more
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Easy to navigate app. Great prices on deal of the week. Speedy delivery. They throw in samples even when purchased online. In store the customer service is great, they have patience whilst your trying... See more
Company replied
I had a wonderful experience thanks to Julie at The Perfume Shop in Colchester. She is truly the best sales assistant I have ever met. From the moment we walked in, she made me and my husband feel g... See more
BEAUTIFUL FRAGRANCE . GOOD CUSTOMER SERVICE. GOOD SECURE PACKAGING . VERY FAST DELIVERY. THE PERFUME SHOP HAS A GOOD SYSTEM OF UPDATING ME AS A CUSTOMER AFTER MY ORDER WAS SHIPPED AND KEEPIN... See more
Company details
- Perfume Store
- Beauty Product Supplier
- Cosmetics and Perfumes Supplier
- Cosmetics Store
- Flavours, Fragrances and Aroma Supplier
- Hair Product Store
Written by the company
For over 30 years we have been selling the widest range of women's perfumes and men's aftershaves at affordable prices. We stock the fragrances of nearly 130 brands including Hugo Boss, Rabanne, Gucci, Ariana Grande, Mugler and Marc Jacobs both online and across our network of 212 nationwide stores. We also stock the luxury perfume brands Dior, Tom Ford, Viktor & Rolf, Hermès and Maison Margiela. Not only do we have the experience of selling perfumes, we also have the expertise to match. Our staff are trained and developed so that they are the most knowledgeable sales advisors within the perfume industry, we have the largest number of Fragrance Foundation fragrance graduates nationwide and a fragrance finder to guide your online shopping. We have been voted the Fragrance Foundation Online Retailer of the Year for the past 5 years. Online we offer FREE standard delivery on all orders for our VIP members, click and collect in 30 minutes and we've even introduced a “Try Me” option on some of our most popular products where you'll receive a free sample, so if you're choosing a new perfume or aftershave you can smell that before you open your order. Our VIP members can select a sample at checkout and have the opportunity to earn rewards while they shop. You can checkout straight away using our card payment options, or choose to buy now pay later using Klarna. We offer gift wrap, bottle engraving and personalised ribbon services online and across selected stores, plus you can recycle any bottle of fragrance with us instore and receive 15% off your next shop and choose from a range of refillable and vegan fragrances.
Contact info
United Kingdom
- help@theperfumeshop.com
- theperfumeshop.com
4.7
Excellent
177K reviews
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Pleasant and friendly and very helpful…
Pleasant and friendly and very helpful and the delivery was excellent prices very good
23 June 2026
Robyn served us today in the Poole…
Robyn served us today in the Poole store. Her knowledge , patience & customer service was 5* . We were only going in to smell some fragrances , because of her help & advice we came out with two fragrances the small refillable vials & membership. Thank you so much *****
27 June 2026
Unprompted review
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
The perfume is not nice I really regret…
The perfume is not nice I really regret buying this product and is too expensive and it doesn’t worth it
16 June 2026
Reply from The Perfume Shop
Hello Adam,
Thank you for taking the time to leave your review, I am sorry to hear that you were disappointed with the longevity of your fragrance. I appreciate how frustrating it is when a product does not perform as you had expected.
We would recommend visiting one of our 200+ stores, where one of our perfume experts will be happy to discuss your experience and offer advice. They can also help you explore alternative fragrances and provide testers for you to try and wear before making a future purchase, helping you find a scent that best suits your preferences and offers the longevity you are looking for.
Thank you once again for your feedback. We are sorry that your experience did not meet your expectations and hope we have the opportunity to assist you again in the future.
Kind regards,
Jasmyn
The Perfume Shop Customer Services
Customer Service Refreshingly Helpful
Easy ordering, good prices and good customer service. Still waiting for Royal Mail to get their act together and deliver the parcel but that's Royal Mail. Notified customer service of Royal Mail's incompetence and the customer service team were really helpful. I will order from the Perfume Shop again.
23 June 2026
Service amazing from the moment I…
Service amazing from the moment I ordered received the perfume I wanted. Except for the one that was out of stock.
16 June 2026
From ordering to delivery all was very…
From ordering to delivery all was very good & a lovely surprise having a couple of samples
Many thanks
16 June 2026
Good promotions available compared to…
Good promotions available compared to other retailers. Delivery is quick and reliable.
16 June 2026
Swift delivery
16 June 2026
Fast service
16 June 2026
Dublin perfume shop.. Dundrum. Ireland 🇮🇪
Very easy to use Web site 👌 great value.. plus free delivery.. arrived in 3 working days.. really happy 😊
16 June 2026
Ordered 7am the day before for next day…
Ordered 7am the day before for next day delivery. Turned up a day late.
23 June 2026
Easy to order online and was delivered…
Easy to order online and was delivered well packed and in perfect condition.
The delivery was very good and delivered ahead of schedule . Excellent.
23 June 2026
Delivered on time
23 June 2026
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