Tiana was a lovely person who helped us figure out what we wanted and was very patient. This is the first time I've bought with such satisfaction from an superdrug employee.
Company replied
Location
Switch locationc/o Superdrug, Unit 2 Hill Street Shopping Centre, TS1 1SU MIDDLEBOROUGH, GB
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See what reviewers are saying
Excellent service of a lovely girl helped with presents for my daughters birthday credit to the company thinks dhe was called anika
Visited. Middlesbrough hill street store today. Greeted by Nikki. Very. Welcoming.and professional . Lovely. Lady better experience in store. Love the personalised ribbon. Adds that extra touch.... See more
Company replied
I was worried about the perfume to choose which is the best one finally Emmanuel is helped me out choose the Best one . I would recommend him and the Girl with him also suggested with the purfurm . T... See more
Company replied
Company details
- Perfume Store
- Beauty Product Supplier
- Cosmetics and Perfumes Supplier
- Cosmetics Store
- Flavours, Fragrances and Aroma Supplier
- Hair Product Store
Written by the company
For over 30 years we have been selling the widest range of women's perfumes and men's aftershaves at affordable prices. We stock the fragrances of nearly 130 brands including Hugo Boss, Rabanne, Gucci, Ariana Grande, Mugler and Marc Jacobs both online and across our network of 212 nationwide stores. We also stock the luxury perfume brands Dior, Tom Ford, Viktor & Rolf, Hermès and Maison Margiela. Not only do we have the experience of selling perfumes, we also have the expertise to match. Our staff are trained and developed so that they are the most knowledgeable sales advisors within the perfume industry, we have the largest number of Fragrance Foundation fragrance graduates nationwide and a fragrance finder to guide your online shopping. We have been voted the Fragrance Foundation Online Retailer of the Year for the past 5 years. Online we offer FREE standard delivery on all orders for our VIP members, click and collect in 30 minutes and we've even introduced a “Try Me” option on some of our most popular products where you'll receive a free sample, so if you're choosing a new perfume or aftershave you can smell that before you open your order. Our VIP members can select a sample at checkout and have the opportunity to earn rewards while they shop. You can checkout straight away using our card payment options, or choose to buy now pay later using Klarna. We offer gift wrap, bottle engraving and personalised ribbon services online and across selected stores, plus you can recycle any bottle of fragrance with us instore and receive 15% off your next shop and choose from a range of refillable and vegan fragrances.
Contact info
c/o Superdrug, Unit 2 Hill Street Shopping Centre, TS1 1SU, MIDDLEBOROUGH, United Kingdom
5.0
Excellent
265 reviews
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Excellent service of a lovely girl…
Excellent service of a lovely girl helped with presents for my daughters birthday credit to the company thinks dhe was called anika
12 September 2026
Unprompted review
I had a great experience alot of help…
I had a great experience alot of help and great customer service anika was amazing
12 September 2026
Unprompted review
Good service from anika
12 September 2026
Unprompted review
Undecided on a perfume…
I went into the perfume shop completely undecided about what perfume I wanted for my birthday, but Nikki was absolutely amazing! 💕 She was so helpful and patient, giving me lots of different options, sharing her advice and helping me find the perfect fragrance to suit me.
Nikki really went above and beyond to make sure I was happy with my choice, and I couldn’t be more pleased with the perfume I chose. Such a lovely experience and fantastic customer service! I would definitely recommend Nikki to anyone looking for help choosing a fragrance. 🥰✨
11 September 2026
Unprompted review
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Seved by anika
Seved by anika, she was super lovely and very helpful. Thanks
4 September 2026
Unprompted review
Reply from The Perfume Shop - Hill Street Middlesbrough SD 513
Hi Neil,
Thank you for your 5⭐ rating! We really appreciate your feedback and are so pleased to know you had a great experience shopping with us. We look forward to serving you in the near future.
Kind Regards,
Logan
The Perfume Shop Customer Services
Reply from The Perfume Shop - Hill Street Middlesbrough SD 513
Hi Jack,
Thank you for your 5⭐ rating! We really appreciate your feedback and are so pleased to know you had a great experience shopping with us. We look forward to serving you in the near future.
Kind Regards,
Logan
The Perfume Shop Customer Services
Thank you niki
4 September 2026
Unprompted review
Reply from The Perfume Shop - Hill Street Middlesbrough SD 513
Hello Jay,
Thank you for your 5⭐ rating! Your feedback Is very much appreciated, and we are thrilled that you have had a super shopping experience with us. We look forward to helping you again soon.
Kind regards,
Logan
The Perfume Shop Customer Services
Tiana was a lovely person who helped us…
Tiana was a lovely person who helped us figure out what we wanted and was very patient. This is the first time I've bought with such satisfaction from an superdrug employee.
3 September 2026
Unprompted review
Reply from The Perfume Shop - Hill Street Middlesbrough SD 513
Hello Mayar,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Logan
The Perfume Shop Customer Services
I have been served by a cute girl…
I have been served by a cute girl called Tiana she was rlly sweet and helpful and very patient with us. That was the best service I’ve ever received. Thank you xx
3 September 2026
Unprompted review
Reply from The Perfume Shop - Hill Street Middlesbrough SD 513
Hi Maryam,
Thank you for your 5⭐ rating! We really appreciate your feedback and are so pleased to know you had a great experience shopping with us. We look forward to serving you in the near future.
Kind Regards,
Logan
The Perfume Shop Customer Services
Anika has been absolutely amazing and…
Anika has been absolutely amazing and helpful even when she was so busy
29 August 2026
Unprompted review
Reply from The Perfume Shop - Hill Street Middlesbrough SD 513
Hello,
Thank you for leaving us a wonderful 5⭐ review! It’s great to know that you were happy with your experience, and we really appreciate you taking the time to share your feedback with us.
We look forward to assisting you again in the future.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Nicki was so lovely in helping me…
Nicki was so lovely in helping me change a perfume I bought that didn’t work and she was so kind and helpful!
29 August 2026
Unprompted review
Reply from The Perfume Shop - Hill Street Middlesbrough SD 513
Hello,
We really appreciate your 5⭐ review! It’s always lovely to hear when our customers have had a great experience with us, and we’re so pleased this was the case for you.
Thank you again for your support, and we hope to see you shopping with us again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Awesome service from Emmanuel
Awesome service from Emmanuel. Very friendly and helpful!
22 August 2026
Unprompted review
Reply from The Perfume Shop - Hill Street Middlesbrough SD 513
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Struan
The Perfume Shop Customer Services
I bought some perfume today and was…
I bought some perfume today and was assisted by Emanuel, a very sociable and polite person Tanks good beside
19 August 2026
Unprompted review
Reply from The Perfume Shop - Hill Street Middlesbrough SD 513
Hello,
Thank you for leaving us a 5⭐review! We really appreciate your feedback and are delighted to hear that you had an amazing shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Struan
The Perfume Shop Customer Services
The service from Tianah was…
The service from Tianah was exceptional, she was really welcoming and incredibly helpful and she helped me pick the perfect fragrance.
16 August 2026
Unprompted review
Reply from The Perfume Shop - Hill Street Middlesbrough SD 513
Hello,
Thank you for leaving us a 5⭐review! We really appreciate your feedback and are delighted to hear that you had an amazing shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Struan
The Perfume Shop Customer Services
Emmanuel’s customer service was top…
Emmanuel’s customer service was top notch. He was helpful
14 August 2026
Unprompted review
Reply from The Perfume Shop - Hill Street Middlesbrough SD 513
Hello,
Thank you for leaving us a 5⭐review! We really appreciate your feedback and are delighted to hear that you had an amazing shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Struan
The Perfume Shop Customer Services
Reply from The Perfume Shop - Hill Street Middlesbrough SD 513
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Struan
The Perfume Shop Customer Services
Excellent service from emmanuel
Excellent service from emmanuel. Very polite and helpful
5 August 2026
Unprompted review
Reply from The Perfume Shop - Hill Street Middlesbrough SD 513
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Struan
The Perfume Shop Customer Services
Amazing customer service with Emmanuel.
31 July 2026
Unprompted review
Reply from The Perfume Shop - Hill Street Middlesbrough SD 513
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Struan
The Perfume Shop Customer Services
Amazing
Visited. Middlesbrough hill street store today. Greeted by Nikki. Very. Welcoming.and professional . Lovely. Lady better experience in store. Love the personalised ribbon. Adds that extra touch. Got. Good members. Discount too
30 July 2026
Unprompted review
Reply from The Perfume Shop - Hill Street Middlesbrough SD 513
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Struan
The Perfume Shop Customer Services
Anika was so patient and calm with me
Anika was so patient and calm with me. Talked me through the process and recommended lovely perfumes. She made it really easy to shop for a gorgeous perfume for my dad’s birthday
29 July 2026
Unprompted review
Reply from The Perfume Shop - Hill Street Middlesbrough SD 513
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Struan
The Perfume Shop Customer Services
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