Ashleigh was incredibly helpful, professional and friendly. She knows her stuff when it comes to the products and was able to match me with the right fragrance perfectly. Will definitely look out for... See more
Location
Switch locationUnit 1a West Orchards Shopping Centre, CV1 1QX COVENTRY, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Wanemi was amazing. She took her time to serve me and showed me different fragrances. Very patient, lovely and definitely has great customer service skills.
Awa was incredibly helpful during my visit to the perfume shop. She was friendly, patient, and very knowledgeable about the fragrances, helping me find the perfect scent and gifts. Her excellent custo... See more
Company replied
Great service from Ethan. Very friendly and made my experience great. Was able to buy exactly what i wanted
Company replied
Company details
- Perfume Store
- Beauty Product Supplier
- Cosmetics and Perfumes Supplier
- Cosmetics Store
- Flavours, Fragrances and Aroma Supplier
- Hair Product Store
Written by the company
The Perfume Shop is the UK’s largest specialist fragrance retailer with 255 stores across the UK & Ireland, selling all major designer fragrance brands, classic and celebrity perfumes, aftershaves and body products with unrivalled expertise at value for money prices.
Contact info
Unit 1a West Orchards Shopping Centre, CV1 1QX, COVENTRY, United Kingdom
5.0
Excellent
2K reviews
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Thanks tanay for the great service
9 May 2026
Unprompted review
It was soo good buying fragrances staff…
It was soo good buying fragrances staff were helpfull wanemi
8 May 2026
Unprompted review
Wanemi was nice great customer service
Wanemi was nice great customer service
8 May 2026
Unprompted review
Beautiful customer service from Wanemi
Beautiful customer service from Wanemi, really friendy and helpful
8 May 2026
Unprompted review
Ethan is very great
Ethan is very great , great service today at store Coventry
Will visit again
8 May 2026
Unprompted review
Wanemi was amazing
Wanemi was amazing. She took her time to serve me and showed me different fragrances. Very patient, lovely and definitely has great customer service skills.
8 May 2026
Unprompted review
Ashleigh was incredibly helpful
Ashleigh was incredibly helpful, professional and friendly. She knows her stuff when it comes to the products and was able to match me with the right fragrance perfectly. Will definitely look out for her next time! ☺️
8 May 2026
Unprompted review
Ethan was very helpful today
Ethan was very helpful today, very nice customer service and quickly got what i want. :)
8 May 2026
Unprompted review
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Wanemi and Tajinder are very good and I…
Wanemi and Tajinder are very good and I love the smell of the perfumes
7 May 2026
Unprompted review
Reply from The Perfume Shop - Coventry 299
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Zara was extremely helpful and…
Zara was extremely helpful and accommodating :) Great collection as well
7 May 2026
Unprompted review
Reply from The Perfume Shop - Coventry 299
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Zara was very helpful & did a great job…
Zara was very helpful & did a great job :)
7 May 2026
Unprompted review
Reply from The Perfume Shop - Coventry 299
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Reply from The Perfume Shop - Coventry 299
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
The experience today was so smooth and…
The experience today was so smooth and she gave great advice on what perfume I should buy. Tajinder was also really nice.
7 May 2026
Unprompted review
Reply from The Perfume Shop - Coventry 299
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Reply from The Perfume Shop - Coventry 299
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Zara was very helpful when I came with…
Zara was very helpful when I came with my mother and her customer service skills are second to none
7 May 2026
Unprompted review
Reply from The Perfume Shop - Coventry 299
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Wanemi is amazing customer service!!
Wanemi is amazing customer service!!
7 May 2026
Unprompted review
Reply from The Perfume Shop - Coventry 299
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Ashleigh has great customer service and…
Ashleigh has great customer service and is very friendly as well as being really patient when helping me deciding on what perfume to get.
4 May 2026
Unprompted review
Reply from The Perfume Shop - Coventry 299
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Ashleigh was very helpful and explained…
Ashleigh was very helpful and explained everything in simple way and very good at gift wrapping
6 May 2026
Unprompted review
Reply from The Perfume Shop - Coventry 299
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.