AA Car Care Reviews 

271
•
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Looking at 216 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the professional and friendly staff who always arrive punctually, explain vehicle repairs clearly, and offer helpful maintenance tips. People really appreciate the incredible convenience of having skilled mobile mechanics complete various services and brake repairs right on their home driveways. Some people were dissatisfied with poor communication, recurring scheduling errors, and unexpected appointment cancellations that left them waiting around all day. A few reviewers also noted occasional technician delays or frustrating invoicing mistakes that required multiple phone calls to successfully resolve. Consumers also mentioned that online booking steps occasionally lacked clarity or generated automated messages with incorrect details.

What people talk about most

Service

Customers consistently note positive experiences with service, highlighting the convenience of having mobile... See more

Booking process

People report ambiguous experiences with booking process, as many reviewers highlight that scheduling... See more

Price

Reviewers highlight positive aspects of price, noting that online booking is simple and rates are very... See more

Customer service

Reviewers mention ambiguous feedback about customer service, as while some consumers praised helpful staff... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Easy to book, appointment with 2 days at a very reasonable price. The technician called to say they were on the way and kept me informed through the work, which took just under 2 hours. The vehicle wa... See more

Company replied

Rated 5 out of 5 stars

I booked AA Smart care for mobile brake pad change. The online booking process was simple and the price was excellent! In the day Mick called me within the expected slot to advise he was 15mins awa... See more

Rated 5 out of 5 stars

I find it very difficult going to a garage and not feel intimidated. I chose a home service so it was a 1 to 1 where I would not be so anxious. My mechanic today was Michael Rogers, honestly he was th... See more

Rated 5 out of 5 stars

I will definitely use AA services again & will get AA to put my car through it's mot Ian phoned on the of my major service & 15 minutes when he was on his way as per AA said when Ian Woods came he w... See more


Company details

  1. Mechanic
  2. also in
  3. Car Repair and Maintenance
  4. Car Service

About AA Car Care

Written by the company

AA Car Care

Car servicing, diagnostics and repairs, brought to your driveway by AA Mobile Mechanics.

Car care that comes to you

  • Our AA-trained Mobile Mechanics carry out servicing, diagnostics and repairs at your home or workplace
  • No dropping your car at a garage or rearranging your day around an appointment
  • We look after your car while you get on with the things that matter

Simple, clear pricing

  • You’ll see the price for your booked work upfront
  • If we find that additional work is needed, we’ll explain what’s required and provide a separate quote
  • We’ll only carry out additional work once you’ve approved it

Quality you can trust

  • Work is carried out by trained AA Mobile Mechanics
  • Parts and labour are backed by a 12-month or 12,000-mile guarantee
  • Our Mobile Mechanics are backed by 120 years of motoring expertise

Easy online booking

  • Book online in just a few simple steps
  • Choose a date and available arrival window that works for you
  • Manage your car care without the usual garage admin

AA Car Care. 120 years of expertise, now on your driveway.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

271 reviews

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4.5

All reviews

(271)

262 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Easy to book. Very professional service

Easy to book, appointment with 2 days at a very reasonable price. The technician called to say they were on the way and kept me informed through the work, which took just under 2 hours. The vehicle was test driven to ensure working properly and the technician explained what to do if further problems became apparent. Very professional service.

9 October 2026
AA Car Care logo

Reply from AA Car Care

We are glad you enjoyed your experience with our team. Thank you for sharing such positive feedback about our quick scheduling, reasonable pricing, and clear communication. We are happy to hear that our technician kept you updated throughout the process, conducted a thorough check of your vehicle, and provided helpful guidance before finishing the job. Delivering professional and efficient care is always our goal, and we appreciate your support.

Rated 5 out of 5 stars

Amazing service!

The man who came out to carry out the service on my car was really really lovely! He was there on time and did all the work and not to mention my car now feels as good as new! He really is an asset to the AA!
The booking process was easy, the price was even better as I had a discount and the fact that they can to the house is an added bonus!

9 October 2026
Rated 2 out of 5 stars

Not happy with paying £99 for your…

Not happy with paying £99 for your mobile mechanic to basically tell me the exact same thing your roadside assistant told me,your web site led me to believe he would be able to repair the problem on the spot, instead I now have to book the car in to a garage,which I would have done first if your website directed me to that option when I requested it instead of directing me to the mobile engineer option which on this occasion was not the best option

8 October 2026
AA Car Care logo

Reply from AA Car Care

Thank you for taking the time to share your feedback with us. We're sorry to hear you've been left feeling this way and we hope you're alright.

Rated 5 out of 5 stars

Great experience

In the lead up to the mechanic coming out to my car they kept me well informed of when they would arrive via email and text. The mechanic (Niall) was friendly and really helpful. Thank you Niall!

8 October 2026
Rated 5 out of 5 stars

Great price. Easy process

Great price. Called before arrival. Work completed in the time predicted. No mess. No arranging lifts, just able to get on with my day.

8 October 2026
AA Car Care logo

Reply from AA Car Care

We're over the moon to hear this about your brake pad repair 💛🚗.

Rated 4 out of 5 stars

The mechanic was great very…

The mechanic was great very professional, the only downside was your final payment possesse with the 1p addition programme which caused a problem, ie the final payment wouldn't go through, i had to ring up a human to talk too, is why you only get 4 stars instead of 5,,,,,

8 October 2026
AA Car Care logo

Reply from AA Car Care

Hi Brian, we're pleased to hear that your service went well and hope everything was sorted when you called 😊.

Rated 1 out of 5 stars

Great mechanic, appalling admin

I would give the mechanic who serviced my care 5 stars without hesitation.

Unfortunately, the report that was then issued lacked any of the detailed information and advisories that the mechanic had told me about, but which I would have liked to have on record.

When I tried to contact the AA via their official email address to ask about this information, my email was instantly bounced back as spam. So I'm not actually able to easily contact them to ask a question.

I regard this as utterly unproffessional and discourteous. I have never had emails bounce from any other organisation ever and would not recommend them again for this reason.

6 October 2026
AA Car Care logo

Reply from AA Car Care

Hi Max, we're pleased with your great feedback about Steve's super service.

However, we're sorry you're feeling this way and please give us a call if you have any questions about your service.

📞 0330 018 3446

Rated 5 out of 5 stars

Great reliable service you’d expect from AA

I booked AA Smart care for mobile brake pad change. The online booking process was simple and the price was excellent!
In the day Mick called me within the expected slot to advise he was 15mins away.
He was a highly experienced mechanic, and a really genuinely nice and friendly guy, he got to work on the brakes and was done in no time.
The whole process was minimum effort, fuss or impact. How great having a reputable company mechanic come to your home to complete the work and it cost less than the inconvenience of booking into a garage.. I’d definitely recommend and will definitely do again as and when needed.

9 October 2026
Rated 5 out of 5 stars

So easy

So easy to have my car serviced at home. No having to drive to my local garage to drop off and then return to collect.

7 October 2026
Rated 5 out of 5 stars

Travis got the job done

Travis called ahead of time and kept in communication about the time of his arrival. He took responsibility of an issue which he solved to enable him to carry out the scheduled work. Travis was friendly and professional. Easy to book, competitive price and great service.

7 October 2026
Rated 5 out of 5 stars

Vehicle home service

Booking process, availability and price. Contact, your keeping in touch. But most of the 5 star review is attributed to the service engineer himself who was pleasant and polite, informative and a very clean and tidy worker. Will definitely use this service again for our other two vehicles.

10 October 2026
Rated 5 out of 5 stars

Break pads and disc's replacement

The Mechanic came on time and was both very professional and polite. He immediately started working on the car and fixed on time as well. The whole experience with AA was convenient, easy and professional.

6 October 2026
AA Car Care logo

Reply from AA Car Care

Hi, thanks for your review. We're delighted to hear our mechanic arrived on time, was professional and polite, and got everything sorted for you. It's great to know the whole experience was convenient, easy and professional😊.

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