The only thing that was a problem was the part availability, I had requested a morning appointment and scheduled pick ups etc around this. Was still getting texts confirming this on the morning of t... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Replacement of all four wheels brake pads and disks and done on time with no mess. The only thing that the mechanic did not do was adjust the hand brake. It was three notches/clicks for full hand... See more
Recently used them for a service so booked again for second car but sadly a complete different experience. He was only here for less than a hour for a full service so I lack confidence that he did... See more
Company replied
Well, initially you got the booking mixed up so it didn't happen on the agreed date- a problem if you stayed home from work- fortunately my wife was available to deal with it. When the work was fina... See more
Company replied
Company details
About The AA Smart Care
Written by the company
MOTs, services and repairs brought to you through the convenience of our local AA approved garage network.
AA approved local garages
- Every one of the garages in our network is audited to ensure it meets our highest quality, service and training standards
- The garage technicians are expertly trained in petrol, diesel and electric vehicles
Fixed & transparent pricing
- You’ll know exactly what you’re going to pay, with no hidden extras
- We’ll chat to the garage to make sure that any additional work needed is accurate, and give you a quote to approve before it’s carried out.
Guaranteed quality of work and repairs
- We’re so confident in the work, we guarantee all parts and labour for 12 months
- The garages in our network always fit quality parts, made to the same standard as the original manufacturer equipment
- All prices, including labour, are checked to make sure they’re accurate
Easy online booking
- You can book online at a garage local to you, on a date of your choice
- Book up to 90 days in advance
- You have access to a UK wide network of local garages.
Contact info
United Kingdom
- theaa.com/car-care/book/start
3.9
Great
18K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
They came earlier than expected which…
They came earlier than expected which was great. He was polite very professional. Explained everything in detail.
31 July 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Reply from The AA Smart Care
Happy we could help 🙂.
Communication was very poor and left without a car
Communication was very poor. I was not advised of an issue with my car on the day of the MOT and service which resulted in it not being returned.
It needed work doing and I had to chase the call centre on the following day to find out the cost and approve the work. The cost did not come with a breakdown of what was needed in advance of the work needing approval,.meaning that I had no relation choi e but to pay £435 with no insights into what it was for.
I am now also potentially being charged twice for the MOT and and service - the payment is sat twice, as pending in my account meaning that my balance is reduced. I am hopeful that it will not be taken twice and a correction will happen on Monday, but I am not holdingy breath for that. This will mean that I will have to ring again (third time) to request a refund.
I have since received an invoice for the work needed and it simply states what was needed, with no breakdown of the parts cost, labour charges etc. as you would expect from a normal garage service.
I have written a complaint already for this due to poor level of service.
I have given 2 stars to acknowledge the work that the garage did who also cleaned my car for me.
I am not someone who complains......
1 August 2026
Reply from The AA Smart Care
Hi Charlotte, we're sorry to hear about the communication issues. We've chased up your complaint and have asked the team to get in touch asap to discuss your concerns.
Collected vehicle from home address…
Collected vehicle from home address when they said they would do & returned same.
Service on car was thorough, MOT [which failed] was a surprising result as the fault was totally unknown prior to test, but I can now see why.
Booking process was easy, price was very reasonable.
30 July 2026
Brake change.
Well, initially you got the booking mixed up so it didn't happen on the agreed date- a problem if you stayed home from work- fortunately my wife was available to deal with it.
When the work was finally done the week after, I note that a screw in the brake plate was broken (sheared) off - but the mechanic reassured my wife it was not unsafe(?) to drive.
I like the idea of work being carried out at home so I don't have to do anything like transport the car to a garage, but I'm thinking now it might be better, if this kind of thing occurs- there might then be greater accountability when a nut is sheared off etc.
27 July 2026
Reply from The AA Smart Care
Hi Mark, thanks for taking the time to share your experience. We're sorry there were issues with your booking and that the appointment didn't go ahead on the agreed date. We also understand your concerns about the broken screw and appreciate why this has affected your confidence in the service.
It's good to hear you like the convenience of having the work carried out at home, but we're sorry this experience fell short of expectations. We've shared your feedback with the relevant team so they can review the concerns you've raised and help improve the service going forward.
Mobile mechanic was great but the…
Mobile mechanic was great but the appointment was late which wasn’t the mechanics fault. A phone call to let me know would have courtesies
29 July 2026
Reply from The AA Smart Care
Hi Rory, thanks for your feedback. We're pleased to hear the mobile mechanic provided a great service. We're sorry the appointment was delayed and that you weren't kept informed. We understand a quick phone call would have been a courtesy and helped manage expectations, and we'll share your comments with the relevant team.
Wonderful service Very friendly kept …
Wonderful service Very friendly kept in contact Highly recommended
1 August 2026
Excellent
Excellent, this service was exceptional and I am happy to have used the service
1 August 2026
Easy and convenient
Easy communication throughout service about repairs. Great to have car picked up and returned when works completed.
1 August 2026
First class job would use AA again for…
First class job would use AA again for servicing and disc and brakes
Daughter had rear brake pads done on her car bmw at home
1 August 2026
I WAS COMPLEATLY SATISFIED WITH THE…
I WAS COMPLEATLY SATISFIED WITH THE SERVICE I RECEIVED, AND THE mechanic was very helpful and did a good job 👍
1 August 2026
Awful
Garage added a note to booking explaining it couldn’t be booked in on the date selected. I was unaware of this as I received emails and texts confirming the booking. Emails confirmed a different time to text messages which was confusing. When I took the car to the garage on the day, I was told it couldn’t be done. The garage had to keep my car for 2 days to complete the MOT. The garage was great. The booking experience through AA was not.
29 July 2026
Reply from The AA Smart Care
Hi, we're sorry to hear about the issues with your booking. We understand how frustrating it must have been to receive booking confirmations and then find out at the garage that the MOT couldn't be completed as planned. We're also sorry for the confusion caused by the conflicting appointment times.
It's great to hear the garage provided excellent service. We've shared your feedback with the relevant team to help improve the booking experience going forward.
Good honest and reliable service.
Good honest and reliable service.
Mechanic was very pleasant and explained all the procedures as he carried out his duties .
Thank you
Will be using your service again .
29 July 2026
Straight forward.
31 July 2026
Unsuccessful break pad replacement
The dealer you referred me to did not replace my break pads with new ones - see MOT and car health report. I complained to AA and it is still pending. Phoning them up does not help......
extremely poor service at the dealer and at the AA.
8 June 2026
Reply from The AA Smart Care
Hi Peter, we're sorry to hear this and have chased up your complaint. The team will aim to get back in touch with an outcome within 10 working days.
Excellent all round service
Excellent communication from supplier. Brilliantly planned and arranged with everything ready to go earlier than initially set out. Gay turn around and incredibly thorough with great follow up. Shall return!
1 August 2026
Reply from The AA Smart Care
Just what we like to hear, thanks Iain 🙂.
Got sent a note saying the garage had…
Got sent a note saying the garage had "recommened" a bulb change at £25, which of course i declined.
When i got to the garage they said the bulb was a MOT failure, so not a recommendation, a must & was £10.
They where shocked to hear to coms i got from the AA.
As they had already completed the work & passed the MOT, i paid them direct.
31 July 2026
Reply from The AA Smart Care
Hi, we're sorry to hear there was confusion around the advice you received about the bulb replacement.
We've shared your feedback with the relevant team so they can look into what happened and help prevent similar issues in future. We appreciate you taking the time to bring this to our attention.
Awful experience van went for mot and…
Awful experience van went for mot and it took 8 days to fix a few bulbs and a mirror awful service customer service was terrible she had no idea what was going on and I don’t think she knew her arse from her elbow
31 July 2026
Reply from The AA Smart Care
Hi Ian, we're sorry to hear about the delay getting your van back. We've passed your feedback on to the relevant team so they're aware of it, and it will help us improve our service going forward.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.