One Sure Insurance Reviews 2,728

I was cancelling the policy and Tom was fantastic. Explained properly.

I contacted One Sure Insurance for my new catering trailer, van, and public liability insurance. I spoke with Adam Khalili and Rachel over the phone, and they were both absolutely fantastic—very welcoming, professional, and helpful with all my questions. Even though I haven't visited the office in person, the level of service they provided was excellent. Highly recommended!

Very nice and patient sort me out very nice

Theives Theives Theives, Stay miles away from this company, daytime robbery, absolute goons....
Didn't cancel my policy when I clearly stated that I no longer need any insurance, and then put the blame that I didn't mention, absolutely disgrace and disgusting insurance company, I would rather pay more premium but get insurance from these Goons!!!!

Great service, thanks for sorting it all out.
Ref 546332

Id like to leave a review with regard to Onesures breakdown cover. It failed me miserably. First call out a tow truck arrived but with no tools, asked if i had spanners. The second time rang Onesure using work phone whilst broken down Lidl carpark. I didn't have breakdown number to hand , telephoned Onesure using work phone but they refused to give me number for breakdown company. Cost me £15 in taxi to car spares to buy new battery , also had to pay for tools to replace battery myself. Yet on their system it says I was given number?. Evidence is there, I wasn't able to call out breakdown for help !. Don't take out Onesures breakdown cover which does cost a premium compared to mainstream breakdown cover. I was failed miserably on two occasions and definitely wouldn't renew pixy with them again .

Kurtis was excellent very patient and polite while I fumbled about trying to organise payment. A credit to your team. .thanks again

This is within an email sent this morning.
It notes that One Sure will need thier Legal department to look over it as it is sent as your right to Reply.

On the 13/6/2022 you miss sold me a Trade policy by advising I could insure 5 Vehicles at once on the policy then taking money from me under false pretences the payment of £2662.43

The next day 14/6/2022 after taking my money the day before, your company advised I had only 2 cars allowed on my policy and had used Google Earth to check storage Space at my Property. (Something that should of been done before payment and the promise of 5 Vehicles)
There for you miss sold me a policy with lies on the 13/6/2022

Upon taking out the Policy, the day before I had cancelled both my personnal vehicles Insurances and added them to the Traders Policy as I was Advised to do before payment on the 13/6/2022.
Both my vehicles together were only £40 a month.
Therefore Not only did you miss sell me a policy by lieing but you also caused me a great loss as I had paid £2662.43 to now be told i could only Insure 2 cars that had cost me only £480 a year.

Upon me cancelling the Policy you still had the audacity to deduct money from me with a mere offering so you could still keep money from this miss selling. When actually I should never of Been out of pocket in anyway what so ever.

Time has passed since this issue and a month after you miss sold me that insurance my Mother passed.

Therefore I am now picking up where I left off as I knew eventually I'd be in the right mindset to out your wrong doings.

I never after this awful expirience took up my hobby of mechanics, the fear you created in me of being financially abused again is terrible.

The Impact your actions had on me mentaly, through lies and gaslighting to take my money was horrendous and I'm lucky that now citizen journalists have grown enough for all these lies on phone recordings to be heard.

I expect the generic BS reply on here but I've not written this review to gain one, I'm writting it to save others.
Reading these reviews I'm in total shock at
How a company such as this still operates in these ways 3 1/2 years later.

There will be a Social Media communication system set up in the near future so all customers that have been wronged can communicate thier experience.

The Directors Nigel Harper and Christopher Lear should possibly sooth some of these daming reviews with personnal replies.

Peter quickly clarified my enquiry regarding my policy and was extremely helpful.

Rob in the motor trade team was extremely helpful and professional. I have used these guys for a few different policy’s and they have always been the cheapest and best service.

Mr. Thomas Carter at One Sure Insurance today helped me to solve my problem.
He took the case very professionally and got in touch with the provider and solved my problem saving me money while some other agents even did not care much.
Thank you.

Thomas Carter was incredible during my phone call where I was panicking that my insurance would be cancelled as I forgot to send something over but this was dealt with during the call and I cannot say how happy I am now it’s done. Thanks again Tom regards Kevin

If you want to speak to a colleague for any assistance. Iv spoken to many. Becky from ONESURE is the best individual whom will assure you are satisfied & Assisted with due care and attention. Lot of other members of staff seem they just want to go home. Becky helped me for 1 hour straight even untill just after closing time.

Absolutely brilliant service. We had a tricky situation and rather than just saying no, John went above and beyond to sort us out.

Chris Sutton has been a pleasure to deal with, very helpful, fast and efficient. He assisted me with the change over to a new MID system that was required by our underwriter and ensured that I was up and running before the end of the call and provided me some important info in how to maintain my account

Very appreciative of Chris’ help, I’ve always found the staff at onesure to be very helpful

Dont use this company not a proper insurance they just charge you whatever they want and expect you to pay FIND ANOTHER INSURANCE DONT BOTHER WITH THESE COWBOYS

Spoken with one sure today to make some amendments to my policy was speaking with advisor Thomas Carter who help me through the whole process.
absolutely amazing advisor spoken with him multiple times over the years and he is always so helpful and knowledgeable
5 ⭐ 🇬🇧

The lady who handled my call today, Rachel, who handled my call today was very polite, professional and easy to understand. Whilst i was on hold she also kept re-connecting to me to let me know what was happening. Rather than just leaving me on hold wondering what was happening. Please say thank you to Rachel for helping me.

Gave a call to chase up an update and Thomas carter was a star helped me get the refund. And adjust the policy with in 30 minutes something that I had been waiting for 2 days he managed to do it in 30 minutes very helpful
Thank