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Think Insurance Reviews 1,142

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TrustScore 4.5 out of 5

4.6

Money & Insurance
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Review summary

Created with AI, based on recent reviews

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness, politeness, and clear explanations, making interactions pleasant and efficient. Many people highlight the exceptional customer service, noting that agents are knowledgeable, patient, and dedicated to finding the best solutions. The overall user experience is frequently described as easy, professional, and hassle-free, with many appreciating the quick and efficient service. However, some customers were dissatisfied with the pricing, finding it to be very high and feeling that the company was not transparent about costs. A few other people also felt that the customer service was poor when issues arose, particularly regarding price discrepancies and policy transfers, leading to frustration and a sense of being unfairly treated.

What people talk about most

Staff

People report positive experiences with staff, highlighting their helpfulness, politeness, and efficiency.... See more

Service

Customers had positive experiences with service. Many reviewers consistently praise the excellent and helpful... See more

Customer service

Consumers find customer service to be positive. Many reviewers praise the helpfulness and knowledge of... See more

Price

Reviewers highlight ambiguous aspects of price. Many customers found the prices to be very competitive, with... See more

User experience

Customers consistently note positive experiences with user experience. Reviewers frequently praise the... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I was very pleased with Stephen the way he help me with my insurance the service was very helpful. I am glad that I'm having my insurances with your company. Thankyou.

Rated 5 out of 5 stars

Ellie was polite and helpful when I rang 2 weeks ago. I had made up my mind then to renew with you despite other on line providers contacting me. Once again this morning Ellie helped me with my re... See more

Rated 5 out of 5 stars

Ellie Hawkins... what can I say... She is, and sounds brilliant. Just as my transaction to renew my insurance was... first class interaction between us. She was clear, concise, with her description... See more

Rated 5 out of 5 stars

Honestly Rob explained everything in detail and hassle free. Sorted everything out in 30 min or so but felt like minutes. That’s how simple Rob explained everything. Amazing customer service. Highly r... See more

Company details

  1. Money & Insurance

Information provided by various external sources

Who Are Think Insurance And What Do We Do?

Contact info

4.6

Excellent

TrustScore 4.5 out of 5

1K reviews

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Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

The customer service representative…

The customer service representative ‘Harrison’ I had today was fantastic! Took my renewal details with ease and I wanted to make some changes to my current policy and offered to call me back with a new quotation. Called me back within 15 minutes and I was more than happy with the price and service provided.

27 April 2026
Unprompted review
Rated 5 out of 5 stars

Simple. Hassle-free.

Honestly Rob explained everything in detail and hassle free. Sorted everything out in 30 min or so but felt like minutes. That’s how simple Rob explained everything. Amazing customer service. Highly recommended for new drivers or personnel with or without previous convictions.

18 April 2026
Unprompted review
Rated 5 out of 5 stars

Credit where it is due

The lad spoke quickly but very clarly, made sure i was following what he was telling me. Unusually for someone in this type of role he let me speak and I was able to ask for key cover as an extra item. He's a fine example of a member of staff. Many people in similar positions would do well to endeavour to emulate him. I'd suggest that you would do well to hold on to him

8 April 2026
Unprompted review

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