One Sure Insurance Reviews 

Dealt with a few of your call handlers on the phone and all are pleasent and professional but I spoke with rachel today and she was tremendous! Lovely helpful and got me sorted rapid! Thanks for the help Rachel you are a credit to the company!

Very good at job provided good insurance rate and knowledge thanks for service

574895. Felt at ease when treated fairly on the phone by Jessica. H. She went out of her way to help with my request. Genuine person who cares about the customer and has top awareness skills to be able to know how to act/react in certain situations. (I'm very worried about being taken advantage of)

I received a call from Robert Henery when I made enquires online for insurance. He was very patient and thorough in his explanation of what I would get with my insurance.
He gave me enough time to think about what I would be getting with one sure and I appreciated that very much.

Grate service, very transparent and forthcoming with information. Didn’t feel obligated to accept any deal. Great costumer service. Highly recommend

DO NOT USE THIS COMPANY!!!!!!!!
Wanted to cancel my policy as I’d sold my van. Took me ages to get through then they cut my off whilst transferring me. Eventually got to talk to someone who told me because I’d paid for a full year in advance and had two months left I’d get twenty odd quid back. Sadly I then had to pay a “cancellation charge of over £80 which meant I owed them over £50!!!!!!
Talk about ripping people off!!!!
Disgusting

Rob is an absolute legend, great personality fabulous, customer service skills and a pleasure to speak to. He made me feel at ease no pressure and resolved a couple of issues asap.

Would highly recommend management recognise Robs contributions towards the company and reward him adequately

All the best Rob

Kind regards

Shasta Younas

***Will Poyser*** where do I begin! Coming from someone who works dealing with customers via phone you are impeccable! For years I have struggled with insurance and dealing with people on the phone regarding insurance because of having a DR10, I have been treat in a way that makes me feel sick at the thought of having to sort insurance! However today, that stopped all because off will! He treat me like a human! Understood that people make mistakes, completely calmed me down, reassured me that there are options for me and he was there to help get me the best one. The customer service from Will was a breath of fresh air and if I’m honest very rare to find! Not only did he provide top customer service he also spoke to me about personal issues surrounding my insurance and made me feel so heard whereas normally with other companies/people I would feel embarrassed. I wish I knew this type of customer service existed to customers like myself but today I do and I will not be changing ever! I will also be recommending to as many as I can family and friends. I hope Wills manager see’s this as he really deserves the credit and just know that he really did blow me away for me to go to this extent of what I am writing in the review. If I need to speak again I will definitely be asking for will! He has given me so much trust that will has done everything that’s best for me today.

So kind and efficient well done pleasure to talk to you sorted everything for me great support

Becky really went above and beyond to get our new car insured on our existing policy in double quick time prior to picking it up and going on holiday. She efficiently organised our cover and was really friendly and helpful whilst doing so.

Thank you so much to Laura for all her help after enquiries with several other providers who just weren't responsive. Laura was professional, helpful and diligent. All sorted within one phonecall. Thank you Laura.

Robert Henry was absolutely brilliant! As this was my first time arranging and experiencing trade insurance, I really appreciated his patience, professionalism and guidance throughout the whole process.

Robert made what initially seemed like a complicated application feel incredibly straightforward. He took the time to explain everything clearly, advised me on the best options available, and provided really helpful advice and suggestions tailored to my needs.

I couldn’t have asked for better support and customer service. I’m extremely pleased with the experience and would highly recommend Robert Henry and One insurance to anyone looking for a professional, helpful and reliable insurance broker.

I spoke wuth an agent earlier named samantha who was an absolute delight she was very helpful and answered all the queries i had in a lovely manner also i did not have to wait to long to get through over all a 10/10 very happy with everything today

Been with OneSure a couple of years now and I can honestly say they are the cheapest and best around right now, even today I had a small issue my own doing and their agent Samantha dealt with it professionally and was very polite and patient with me. I would recommend this company to anyone looking for motor trade policies. Kind regards J. Brown

Darryl was exceptional to deal with, im not the sharpest tool in the box but with his help he guided me and took street away from me, thank you

The advisor Paul Sandywell, was very helpful friendly and was very professional

Needed information about a commute I was about to make abroad. Alex provided great service, information and was very helpful.

After a really poor experience with a different motor trade broker setting up my first motor trade policy, I cannot tell you how different my experience with Dean was in setting up my motor trade insurance. Knowledgeable, patient and the premium was so much better priced that I was able to take out cover for my new premises in addition and still be cheaper. All with the same insurer and the same level of cover. If you are a start up motor trader, ask for Dean, huge help and saved me hundreds. Thanks

One sure insurance is a good , easy to work with broker ! Happy to have had easy understanding and good English speakers when ever I needed support !