Nash Warren Insurance Services Limited Reviews 320

TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness and professional approach, often highlighting their ability to secure competitive prices and excellent value for money. Many people appreciate the clear explanations and efficient service, making the process of obtaining insurance straightforward and hassle-free. The customer service is frequently described as outstanding, with consumers noting the personalized attention and willingness of the team to go the extra mile. However, some customers also noted issues with customer service, mentioning unanswered calls and difficulty in getting meaningful assistance. A few other people also had concerns regarding policy details, leading to disruptions and dissatisfaction.

What people talk about most

Service

People report positive experiences with service. Customers consistently praise the helpfulness and efficiency... See more

Staff

Users describe positive interactions with staff. Customers consistently praise the staff for being helpful,... See more

Price

Customers had positive experiences with price. Many reviewers consistently report that the company helps them... See more

Customer service

Customers consistently note positive experiences with customer service, highlighting helpful and friendly... See more

Value for money

Consumers are consistently satisfied with the value for money. Many reviewers highlight that they received... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I was looking for new motor trade insurance on comparison websites when I got a call from Jason he was very helpful and had a wonderful manner. He explained everything in detail and certainly got me a... See more

Company replied

Rated 5 out of 5 stars

I recently took out a new motor trade policy with the help of Matt Parkes, and I couldn’t be more impressed. Matt was exceptional from start to finish, he explained everything clearly, found me the be... See more

Company replied

Rated 5 out of 5 stars

Charming experience except the pice same as all insurances gone up.The young lady dealing with my renewal was great. Glad to do buisness once again

Company replied

Rated 5 out of 5 stars

Always get me the best price for my custom motor trade insurance get all the extras with a great value. Nash Warren staff always gave me the best customer service always go out of their way to ge... See more


Company details

  1. Commercial Insurance Company
  2. Business Insurance Company
  3. Landlord Insurance Company

Written by the company

Established in 1981, Nash Warren provided tailored motor trade and commercial insurance policies to motor traders, commercial landlords and business owners across the West Midlands and wider UK. Today, we are one of the UK's leading insurance specialists, servicing over 5,500 customers across the UK. As the company has grown, we take pride in not losing touch with that 'local broker' relationship by ensuring our excellent service is never compromised by growth. Our Top Insurance products include: - Motor Trade Road Risk - Motor Trade Combined - Commercial Fleet - Commercial Landlord Insurance - Liability Insurance. - Business Insurance Through our insurance relationships, we are able to provide competitive quotes for our clients.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

320 reviews

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Replied to 100% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

I recently contacted a motor trade…

I recently contacted a motor trade insurance broker for a quote, and I was genuinely impressed by the level of service I received. Adam Palmer was incredibly informative throughout the entire call, taking the time to explain every detail clearly and making sure I understood all my options. His knowledge of the motor trade industry was evident, and he answered all my questions with confidence and patience.
What stood out most was how approachable and transparent Adam was—no pressure, just honest guidance to help me find the right cover. It’s rare to receive this level of professionalism and clarity when discussing insurance, but he delivered it effortlessly.
I left the call feeling confident, well-informed, and fully supported. I highly recommend Adam Palmer to anyone in the motor trade looking for reliable, expert insurance advice.

26 March 2026
Unprompted review
Rated 5 out of 5 stars

Always get me the best price for my…

Always get me the best price for my custom motor trade insurance get all the extras with a great value.

Nash Warren staff always gave me the best customer service always go out of their way to get the best quote.

I would highly recommend.

13 March 2026
Rated 5 out of 5 stars

Very good service I had a phone call…

Very good service I had a phone call off them to remind me very polite on the phone very helpful when I asked questions

16 March 2026
Nash Warren Insurance Services Limited logo

Reply from Nash Warren Insurance Services Limited

Thank you for your kind feedback. We’re really pleased to hear that you found our team polite and helpful, and that the renewal reminder call was useful. Providing clear and supportive service is important to us, so it’s great to know this was reflected in your experience.

Rated 5 out of 5 stars

I been with Nash warren for over 6…

I been with Nash warren for over 6 years,Nash warren always got me the best deal

16 March 2026
Nash Warren Insurance Services Limited logo

Reply from Nash Warren Insurance Services Limited

Thank you for your continued support over the past 6 years, it really does mean a lot to us. We’re pleased to hear that you’ve consistently been happy with the service and that we’ve been able to find you competitive deals. We look forward to continuing to support you in the future.

Rated 1 out of 5 stars

Very Poor Service

Very Poor Service – Policy Mis-Sold
Below is a made up fake reply from Nash Warren to justify there actions - I’ve also now initiated legal proceedings them
I purchased a motor insurance policy through Nash Warren on 19 January 2026, which was sold to me by a representative named Jason.

Unfortunately my experience has been extremely disappointing. The policy appears to have been mis-sold, and a driver was later removed from the policy which caused serious disruption to my business. As a result, my vehicle could not be used and my business suffered a standstill with losses estimated between £3,000–£4,000.

When I attempted to resolve the situation, I experienced very poor customer service. Numerous calls went unanswered and I struggled to get any meaningful assistance.

I also attempted to add another driver, but was asked to pay a large upfront payment which seemed completely disproportionate. When I tried to cancel the policy due to these issues, I was informed that cancellation fees would apply, despite the problems arising through no fault of my own.

This situation has caused unnecessary financial loss and stress. I have now been forced to pursue the matter formally and issue legal proceedings to recover my losses.

Based on my experience, I would advise others to exercise caution when dealing with this company.

19 January 2026
Nash Warren Insurance Services Limited logo

Reply from Nash Warren Insurance Services Limited

We’re sorry to hear that you’re unhappy with your experience and appreciate you taking the time to share your feedback.

Following a review of your policy, we can confirm that the named driver was removed as we did not receive the required driving licence share code within the timeframe advised. Once the share code was later provided and the driver was re-added, it came to light that there was an undisclosed TT99 driving conviction. As this information had not been declared at the outset, the insurer recalculated the premium, which resulted in an increased cost to add the driver back onto the policy.

We understand this situation has been frustrating; however, if the share code had been provided within the required timeframe and the conviction disclosed at inception, the additional premium and associated changes could have been avoided.

If you would like us to review your concerns further, please contact our complaints team directly and we will be happy to assist.

Rated 5 out of 5 stars

Nash warren have been professional and…

Nash warren have been professional and efficient in providing my motor trade cover for the past six years and have provided me excellent service in insuring I have the correct level of cover at all times.
I could not recommend them more.

19 January 2026

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