My experience today over the phone to Allan was awesome. Best over the phone service ive had with Nectr. Allan was very helpful and I now am in a more suitable plan which is awesome. Allen made this p... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
My experience today over the phone to Allan was awesome. Best over the phone service ive had with Nectr. Allan was very helpful and I now am in a more suitable plan which is awesome. Allen made this p... See more
Company replied
I had a great experience with Allen during my recent interaction. She explained everything clearly and thoroughly, making the process easy to understand. Allen was calm, highly knowledgeable, and in... See more
Company replied
I have called you well over 15 times in the last 3 weeks, I have only been able to speak to someone twice. The system you installed for Nick scali in WA has a fault. Instead of actually looking... See more
Company replied
Allen was extremely pleasant and helpful with my query today and even found a plan better suited to save me some money.
Company replied
Written by the company
Nectr is an award winning Australian energy company backed by one of the global leaders in renewable energy solutions – Hanwha Energy. We're 100% committed to investing in a clean energy future so that future generations can enjoy this planet.
Nectr offers cheaper and cleaner electricity plans, 100% Carbon Neutral certified products, GreenPower plans and Solar + Battery for all your energy needs.
If you'd like to learn more, you can click our links below, or message us at hello@nectr.com.au. Alternatively, we're available from 9am-5pm weekdays on 1300 111 211.
Northpoint Tower, 100 Miller Street, 2060, North Sydney, Australia
Replied to 100% of negative reviews
Typically takes over 1 month to reply
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Ronald was super helpful and understanding while I went through some challenges with my previous provider. Thank you Ronald.
We had an adjustment made to our bill because of a meter reading that was incorrect and this was done immediately for this months bill. It was a prompt response when I emailed and the changes were made instantly. Thank you for being easy to communicate with and straight forward.
It was good to talk to an operator without any delays or being placed on hold for a lengthy period of time like other major companies do to you.
Cheers Nectr so far so good was with AGL lovin Nectr atm. I sent an email which Ronald answerred promptly and responded muchly appreciated many thanks.
Cheers
David
Great service - great price! Great choice of options for electricity! Nectr is the BEST!
My experience with Nectr has been very helpful and I can recommend their service to everyone.
The person who I spoke to was really helpful and assisted with everything I asked about.
Amazing services and great rates! Nectr cut our quarterly bill by 1/3 and if not for the place we're moving in doesn't support Nectr, we would 100% keep using their service. :(
Great service. Very helpful advice and easy to make changes to my plan over the phone.
Great service, just the waiting time to get hold of someone did take awhile - also I am not sure if my email got to your CEO who mentioned he would reply
Also not sure if you dealt with Origin to close my account, I rang Origin and they were also vague.
Juliet Tan
Nectr Customer Service is the Best No Cap!! They are always easy going and friendly PLUS they help. Awesome work
I spoke with Ronald regarding an email I had received and he was able to check on our account and get everything resolved. Ronald was professional and friendly on the phone and very easy to speak to
It is very quick to reach out to someone to help at Nectr, less than 1 minute waiting on the phone, and someone very courteous to help me with a practical easy solution.
I’ve hit a Boulder so to speak my vehicle was taken along with my wallet and keycards I explained to nectar and I am
Glad you guys understand me I will pay my. Ills. Just wasn’t sure when at this stage I will have a new card hopefully this next two weeks please accept my apologies for not letting you know. Immediately if you require police report I have it the car is in Townsville the car wasn’t found in one piece so I imagine it was burned out with my car so I am happy to oblige my bill on the time within a week or so regards Allan I really do appreciate your kind staff and the manner for which we spoke was not at all demanding pushy or intimidating in any way I truly am please we hooked up with nectar ya ha to all staff in the team of your company. Regards Allan Chorusch
Have been a customer now for about 9 months and have always found the staff very helpful, polite and able to assist in my queries.
Great Customer Service. Very helpful gentleman on the phone and great there are no late fees for card issues.
Never really write reviews but am happy to do so as genuinely pleased with the experience.
Go Nectr!
Very good rates with discounts, respond quickly, to customers. Love it.
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.