The consultant handling my phone call was very professional and efficient. We had a lovely little chat in between tough questions and it made it a little easier to talk about heavy topics. The informa... See more
Company replied
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Review summary
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Reviews shaping this summary
The Assesor was brilliant. She has got a good customer care. A brilliant communicator. Her name is Daisy. I wasn't even ready to take a policy but I heard her talking to my husband and I was inspired... See more
Company replied
I took out two policies with Get Protected. Connor Mundy is absolutely brilliant, he has a very friendly manner, and we had some laughs throughout the phone call. He made taking out the policies easy,... See more
Company replied
Keah Willis i would like to say think you so much for all your help it was like talking to a friend .was so easy to sort out and was done so quick and everythink was explained so simple i now feel tha... See more
Company replied
4.6
Excellent
171 reviews
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Replied to 100% of negative reviews
Typically replies within 1 week
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Do not trust this company!!
Do not trust this company!!! Ask them to send you the actual policy before you go ahead and give them your bank details and see how far you get, see how reluctant they are to do that! It took 3 phone calls of me repeatedly asking for the policy before it was sent! Who in the world is entering into contacts and policies without reading the contact and policy first?? There must be a lot of you because he acted like I was asking for something completely out or the ordinary and continually disagreed with me that it was common sense to do that! Then to add to that….Please be warned if you do not go ahead with giving your bank details and setting it up on the same day as your offer you will be called CONTINUOUSLY, they use 3 or 4 different numbers to try and catch you, you will be harassed! And then if you point blank refuse to deal with them anymore they will then pass your details on as a lead for ANOTHER sales agent. There’s something extremely dodgy about a company that does not want you to see the policy that you’re signing up for! You’ve been warned!!!!
28 January 2026
Unprompted review
Reply from Mumsurance
Thank you for taking the time to share your feedback. We are sorry to hear that your experience did not meet your expectations.
We would like to clarify our process regarding policy documentation. On the day the policy goes live, the product provider generates your welcome pack and posts it first class, which typically means customers receive their documentation within three to five working days. An SMS is also sent containing the adviser's contact details for any immediate queries.
As a telephone based service, our agents are trained to explain all the features and particulars of the policy during the call, and to check throughout that you fully understand before committing. The documentation provided serves as written confirmation of the information discussed, for you to review and retain for your records. We encourage our agents to address any concerns at the point of sale, and you benefit from a 30 day cancellation period should you wish to make changes or cancel after reviewing your documents.
Regarding contact frequency, we are sorry if you felt our follow up calls were excessive. This is not the experience we aim to provide.
Our average Trustpilot rating is close to five stars, and we are thankful that the experience you have described is not typical of the feedback we receive from our customers. However, we are always keen to understand where we can improve.
We have been unable to identify your record from the information provided. If you are willing to share your details, I would welcome the opportunity to review your case personally.
Please contact Michael Cullen, Compliance Manager, at m.cullen@smartercover.co.uk. All correspondence will be treated confidentially.
Reply from Mumsurance
Thank you for your review. We’re pleased to hear you found the sign-up process simple and easy, and that you received good customer service. We really appreciate your feedback.
Very helpful as I’ve struggled getting…
Very helpful as I’ve struggled getting life insurance for years with my medical history
4 December 2025
Reply from Mumsurance
Hi Linda, thank you for your 5-star review. We’re really pleased we could help after you’d struggled to get life insurance due to your medical history. Thank you for trusting Mumsurance and taking the time to share your experience.
I really appreciated the service.
19 December 2025
Reply from Mumsurance
Hi Victoria, thank you for your 5-star review. We really appreciate your kind words and are glad you valued the service you received. Thank you for choosing Mumsurance.
Reply from Mumsurance
Thank you so much for the lovely review, I’m really glad you found everything professional and friendly. 💛
Reply from Mumsurance
Really appreciate the 5 stars, I’m so glad you found the service super helpful.
Professional and passionate about their…
Professional and passionate about their work and clients.
24 November 2025
Reply from Mumsurance
Thank you for the kind review, I’m so pleased you felt the team were professional and passionate about supporting you.
All on one excellence
27 November 2025
Reply from Mumsurance
Thank you for the great feedback, I’m really glad you had an excellent all-in-one experience with us.
Reply from Mumsurance
Thank you so much for the lovely review, Heidi, we’re really glad you found the service helpful and would recommend us.
Leon was professional but personal
Leon was professional but personal.
I wasn't given the "hard" sell . The insurance i was sold was tailored to my needs perfectly.
Thankyou so much Leon. What a gentleman 👏
24 November 2025
Reply from Mumsurance
Thank you for the wonderful feedback, Alison, we’re so pleased to hear Leon was professional yet personal and that the cover was tailored perfectly to your needs.
Excellent friendly adviser Theo helpful…
Excellent friendly adviser Theo helpful
Went extra mile to keep price in the budget and ensure smooth transaction to complete process
14 November 2025
Reply from Mumsurance
Thanks, Raheela! Lovely to hear Theo went the extra mile to help and made everything smooth — we’ll be sure to pass that on to him.
Very helpful very easy to understand …
Very helpful very easy to understand and cover right away brilliant kind people to help you in anyway
12 November 2025
Reply from Mumsurance
Thanks so much, Donna! Really glad you found everything easy to understand and that the team were kind and helpful throughout.
Very good and explained every thing…
Very good and explained every thing clearly I want to give him five star
12 November 2025
Reply from Mumsurance
Thanks, Bushra! Great to hear everything was explained clearly and that you felt well looked after — that means a lot to us.
As a first timer to life insurance
As a first timer to life insurance, I had so many questions and unsure answers, and she took her time to explain them for me and made sure I understood them.
5 November 2025
Reply from Mumsurance
Thanks, Ify! So glad we could make things clear for you as a first-timer to life insurance — we’re really happy you felt supported.
They were really thorough getting me on…
They were really thorough getting me on board.
23 October 2025
Reply from Mumsurance
Thank you so much, Mrs Robson! We’re so happy to hear you felt everything was handled thoroughly and with care — we really appreciate you taking the time to share your experience.
The Mumsurance Team
The lady was called Julie she was so…
The lady was called Julie she was so helpful and understanding and very nice to me she explained really well what my options were on insurance and she reassured me
30 October 2025
Reply from Mumsurance
Thank you so much for your lovely feedback — we’re delighted to hear Julie was so helpful and reassuring, and that she made everything clear and comfortable for you.
Reply from Mumsurance
Thank you for your kind review — we’re so glad you found our team patient, helpful and professional throughout your call.
Reply from Mumsurance
Thank you, Daniela! We really appreciate your feedback and are so happy you had an excellent experience with us.
Reply from Mumsurance
Thank you, Talena, for your lovely feedback. We’re so pleased you found the process straightforward, efficient, and pressure-free.
Excellent service
Excellent service, adviser very knowledgeable and answered the questions that I had.
22 October 2025
Reply from Mumsurance
Thank you, Lynn, for your kind review. We’re delighted to hear our adviser provided knowledgeable support and answered all your questions clearly.
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