Great customer services, ready to support you and answer your queries, intensive health check list, follow up calls and well presented pack, which arrived in just 3 days. I recommend it 100%!
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Review summary
Based on reviews, created with AI
What people talk about most
Based on these reviews
Great job with good staff communication and always ready to help, proactive and efficient staff to take you through the process. Always ready to assist anytime you come for clarification. Everyone nee... See more
Company replied
Leon was top bloke explained everything D St o easy to deal with credit to your company 👌🏻
Company replied
Great experience on the phone with experts of Dad
Company replied
4.5
Excellent
96 reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
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Rhia was very good and her customer…
Rhia was very good and her customer service was excellent
15 April 2026
Great customer services
Great customer services, ready to support you and answer your queries, intensive health check list, follow up calls and well presented pack, which arrived in just 3 days.
I recommend it 100%!
10 April 2026
Want to give them ZERO
Want to give them ZERO.
Told them not interested and they continue to call AGAIN and AGAIN
AVOID AVOID AVOID
16 April 2026
Unprompted review
Reply from Dadsurance
Thank you for taking the time to leave your feedback. We are sorry to hear about your experience and understand your frustration.
We believe we are already in direct contact with you regarding the concerns you have raised, and these are being investigated thoroughly by our Compliance team.
We take all feedback seriously and are committed to ensuring that our customers' wishes regarding contact preferences are respected. If you have not yet been in touch with us directly, or if there is anything further you would like to raise, please contact our Compliance Manager at m.cullen@smartercover.co.uk.
The customer service was top notch
The customer service was top notch, very explanatory and time taken in business oriented manner .
16 April 2026
The service i received from one of your…
The service i received from one of your customers service staffs Namely JAY SMALLBONE, are Excellent.
Thanks
Michael Ibekwe
15 April 2026
A very smooth and stressfree service.
9 April 2026
Reply from Dadsurance
Hi Victor, thanks so much for your review. We’re really pleased to hear you had such a smooth and stress-free experience with us. We really appreciate you taking the time to share this. If you ever need anything, we’re always here to help. Dadsurance customer services
Very helpful and explained everything
Very helpful and explained everything clearly and well ,
6 March 2026
Reply from Dadsurance
Hi Rajwant, thanks so much for your review. We’re really pleased to hear everything was explained clearly and that you found the service so helpful. We really appreciate your feedback. If you ever need anything, we’re always here to help. Dadsurance customer services
Reply from Dadsurance
Hi Rosaria, thanks so much for your review. We’re really pleased to hear you’re happy with your cover and that it’s supporting your family. We really appreciate your feedback. If you ever need anything, we’re always here to help. Dadsurance customer services
Reply from Dadsurance
Hi Paul, thank you for your lovely review. We’re really pleased to hear you had such a wonderful experience, that means a lot to us.
Reply from Dadsurance
Hi Derek, thank you for your review. We’re glad to hear you found the service friendly and efficient, we really appreciate your feedback.
James was helpful and explained…
James was helpful and explained everything about the policies
17 March 2026
Reply from Dadsurance
Hi David, thank you for your feedback. We’re really pleased to hear James was helpful and explained everything clearly for you.
Reply from Dadsurance
Hi Martin, thank you for your review. We’re really pleased to hear you found the service good, we appreciate you taking the time to share this.
Reply from Dadsurance
Hi Prince, thank you for your lovely review. We’re really pleased to hear the team got back to you quickly, that’s exactly the level of service we aim to provide.
Spoke with Rhia on the phone
Spoke with Rhia on the phone, very polite, very informative and very knowledgeable. Made everything easy to complete.
11 March 2026
Reply from Dadsurance
Hi Shaun, thank you for your lovely review. We’re really pleased to hear Rhia was polite, informative and made everything easy to complete, we’ll be sure to pass this on.
Reply from Dadsurance
Hi Farai, thank you for your review. We’re glad to hear everything was clearly explained, we appreciate you taking the time to share your feedback.
The insurance sold to me is a great deal & was expertly relaid
Nothing was wrong with how things went, just a technical issue that has already been resolved.
12 March 2026
Reply from Dadsurance
Thank you for taking the time to leave your review. We are really pleased to hear that you found the cover to be a great deal and that the conversation with the agent was helpful. Our team genuinely takes customer feedback very seriously and it is always encouraging for them to hear that the experience was a positive one.
We did notice that the score attached to the review may not fully reflect the comments you kindly left about the service. If you feel it is appropriate, we would really appreciate it if you could revisit your review and update the score so it better reflects your experience.
The adviser you spoke with will also see this feedback, so it means a great deal when the rating matches the comments about the service provided.
Thank you again for your time and for choosing Dadsurance.
Kind regards
The Dadsurance Team
Avoid at all cost
Avoid at all cost. Once they have your details they will phone you non stop for weeks after you have told them you are not interested and have gone with a different company. They are almost double the price of other insurance companies. Do not click their link do not give them your details!!!
And another nuisance call from them. That is 4 times now I have explicitly said I am not interested remove my number from your database and stop calling me.
11 March 2026
Unprompted review
Reply from Dadsurance
Thank you for taking the time to leave a review. I am sorry to hear that you had this experience, as it is certainly not the service we aim to provide.
Insurers often have different pricing models and appetites for particular customer profiles. This means that while a product may be very competitive for some people, it may not be the most competitive option for others. Unfortunately, like most areas of insurance, not every insurer is able to offer the same pricing for every individual. We are naturally disappointed whenever we are unable to provide a competitive option and we would always encourage customers to compare providers before deciding what is best for them.
With regard to the contact you mentioned, I would like to look into this and resolve it for you. If you are able to email me at m.cullen@smartercover.co.uk
with your details, I will locate your record on our system and ensure your details are marked as do not contact so that no further calls or communications are made.
Your feedback is appreciated and will be taken into account as part of our ongoing review of customer contact and pricing competitiveness.
Michael
The whole process and procedure were…
The whole process and procedure were seamless, embracing, precise and value adding.
6 March 2026
Reply from Dadsurance
Hi Folorunso, thank you for your lovely review. We’re really pleased to hear the whole process felt seamless and valuable for you.
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