I purchased a pair of Hue Hearing aids in January 2023. They were unsatisfactory so with their approval I returned them in February 2023. They acknowledged receipt but never sent my money back despite... See more
HueHearing
Thanks for visiting Trustpilot. Unfortunately, it’s not possible to leave a review here anymore because the company’s website has closed. Feel free to contact us if you have any questions.
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Ordered mine in April and it never arrived, they promised a refund but that nab ever came. The companies advertised on Facebook are half fake. I think hush eating is bankrupt
Ordered hearing aids back in December. They were supposed to be delivered, but never arrived. Promised new ones would be sent, but never had confirmation. Been chasing a refund since February with no... See more
They amplify every sound around you. Keys jangling and all manner of extraneous sounds. Changing volume level or using different ear buds make no difference. You might as well clip any microphone and... See more
Company replied
Company details
Written by the company
HueHearing offers affordable, ready-to-wear hearing aids
Contact info
99 South Almaden Boulevard, Suite 600, 95113, San Josse, United States
- (669) 244-8600
- help@huehearing.com
- huehearing.com
Don't waste your time and money buying…
Don't waste your time and money buying these earing aids, I bought some two months ago and still not received them ( supposed to be 3 to 5 days delivery) I've constantly emailed them to ask for either the product or my money back but nobody replies.
27 January 2023
Unprompted review
Reply from HueHearing
We apologize for any inconvenience this has caused you. Following further investigation, it appears that a problem with our fulfillment team was caused by a high volume of orders.
Our team sincerely regrets the delay in your shipment.
Rest assured, our team would be delighted to offer you a reasonable solution to the shipment delay.
You can reach us at help@huehearing.com.
they are nothing but thieves
they are nothing but thieves. Do NOT buy anything from them. Liars and cheats. They don’t even have the guts to answer e mails and phone calls. They should be dragged to court!!
22 March 2023
Unprompted review
Reply from HueHearing
Could you please tell us what appears to have happened with your order?
I can assure you that our team responds to customer inquiries because we are constantly monitoring our customers' concerns.
Please contact us at help@huehearing.com.
Rest assured that I will prioritize your inquiry.
I would give them a zero if I could
I would give them a zero if I could! Have contacted the company about a warranty issue almost two months ago after both hearing aids quit working after 9 months. They approved the claim and said they would replace both of them since I purchased the warranty. After nine e-mails and two months still no results. They tell me they are “getting ready to be shipped” but no results, that was two months ago! Buy your hearing aids somewhere else!!!
23 January 2023
Unprompted review
Reply from HueHearing
We sincerely regret any inconvenience this has caused you. After further investigation, it appears that there was a problem with our fulfillment team due to a high volume of orders.
I checked your account, and one of our customer service representatives has already processed a replacement based on your request.
Our team sincerely regrets the delay in shipping your hearing aid replacement.
Ordered two hearing aids &battery on…
Ordered two hearing aids &battery on 30/01/2023 paid using MBNA visa card £145. Order no #271553 have not received order tried contact several times by email, getting same answer very busy with orders but will send when in transit..still no aids Margaret Baird
30 January 2023
Unprompted review
Reply from HueHearing
Our team sincerely regrets any inconvenience this has caused you. We understand that you are dissatisfied with your order because it has not yet arrived.
We would like to offer you an amicable solution to your problem.
Please contact our customer service team so that we can provide you with our solution.
I ordered two new hearing aids on…
I ordered two new hearing aids on January 1st thinking that they would be great to have, BUT they are not very good at helping me out, they are not loud enough for me to hear correctly I have emailed the customer services lots of times to ask for help, no joy so I no choice but to have my money back, I have emailed them every day to ask for a refund they say it'll be about 10 days, BUT after 3 weeks no money, so don't ordered anything from them they are rubbish, what a waste of time it's now been 4 months and still no refund, still waiting 5 months gone by now,
I have just sent a new email, so please send me my full refund ASAP
20 March 2023
Unprompted review
Reply from HueHearing
We sincerely regret any inconvenience this has caused you. Our team understands that you want a refund for a product that does not meet your requirements.
Our team would be delighted to walk you through the steps necessary to obtain a refund for a product purchased from us.
To get started, please contact us at help@huearing.com.
Thank you very much!
THIS COMPANY WILL SCAM YOU
THIS COMPANY WILL SCAM YOU!
I bought a set of these hearing aids and wish that I had read the reviews. The hearing aids arrived and did not fit my ear shape at all so I asked to return them for a refund as they state you have 90 days if you are not happy with them. They told me to keep the hearing aids and they will send me a full refund. 6 weeks later still no refund after contacting them 4 times. Please don't get ripped off like me and the others.
1 February 2023
Unprompted review
Reply from HueHearing
We sincerely regret any inconvenience this has caused you. If you want a refund for the product. Please contact us at help@huehearing.com and request a refund for the product because it does not fit your ears.
Rest assured, our team would be more than happy to walk you through the refund process.
Thank you for giving our product a shot!
I did have to wait as I ordered in late…
I did have to wait as I ordered in late November. I am enjoying it If you read the manual no problem If one watches for low battery there has been no problem
17 March 2023
Unprompted review
Reply from HueHearing
We take great pleasure in providing you with the assistance that you need. HueHearing aims to provide a positive shopping experience for our valued customers. We would appreciate it if you could provide feedback so that we can improve our service.
If there’s anything we can do to make your experience better, just let us know by replying to this email. We'd be happy to assist you in any case and look forward to hearing from you soon.
Thank you for choosing HueHearing!
Have a great day!
Are they still in business??
Are they still in business??
My pair has been great, I use them as backup for my prescription pair.
Cannot find their website anymore??
15 March 2023
Unprompted review
Reply from HueHearing
Our team is overjoyed that you enjoy our product. You can contact us at help@huehearing.com, and we should be able to provide you with a fantastic discount when you order from us again.
Thank you for your continued support of our company.
Don’t believe the insincere replies
Just like ordering from the company, there is an automated, repetitive reply stating the company apologizes for the inconvenience they have caused and they will resolve the issue. Still waiting for my refund. The process started early December and I am still waiting 2.5 months later. DO NOT WASTE YOUR TIME OR ENERGY with Hue Hearing, unless you enjoy arguing and fighting with incompetent companies!
12 March 2023
Unprompted review
Reply from HueHearing
We sincerely regret any inconvenience this has caused you. Our team would be happy to help you with this. Please send us an email to inquire about the status of your refund.
We are confident that we will be able to reach an amicable solution.
Order January- still waiting
Order January- still waiting. Keep complaining, keep getting a response saying they have high volumes. It’s just not ok.
11 March 2023
Unprompted review
Reply from HueHearing
We deeply regret the delay in shipping your order. I understand that orders should be processed as soon as possible after they are placed. We are experiencing shipping issues due to the high volume of orders we are currently receiving.
Please contact our customer service team, and we will work out a solution to the delay in your order.
Thank you!
Do Not Order these hearing aids
Do Not Order these hearing aids. It's a scam. I lost $93.00. The name has been changed to Dr. Strong. Let all ur friends know!
10 February 2023
Unprompted review
Reply from HueHearing
We sincerely regret any inconvenience this has caused you. Could you please tell us what appears to be the issue with your order?
Please let us know so that we can provide you with an amicable solution to your problem.
Thank you very much!
Ordered 2 hearing aids wish I hadn't
Ordered 2 hearing aids, the one I started to use stopped working after 25 days,contacted HueHearing and they said they would replace it. From then on I got machine emails saying it was coming soon, it's now March 10 I ordered them on the 1/01/2023,I'm a 70 year old pensioner and this took a lot of my money this company only wants your cash and then nothing to co with you .Don't use this company
N.Corben
18 January 2023
Unprompted review
Reply from HueHearing
We sincerely apologize for the delay in receiving your replacement hearing aids. Please contact our customer service team to have this expedited.
Rest assured that our team will make certain that a replacement is sent to you.
Thank you very much!
Ordered the hearing aids in Nov 22
Ordered the hearing aids in Nov 22, finally got them Dec 22. One earpiece came off in ear. Had to go to Dr to get it removed. Cost more $$! Returned product in Jan 23. Still no refund as of 3/10/23. Would not recommend this company or product.
10 March 2023
Unprompted review
Reply from HueHearing
We sincerely regret any inconvenience this has caused you. I understand you want a refund for the product you sent back to us.
Rest assured that our team will investigate this and provide you with an amicable solution to your problem.
Please include your order number when contacting our customer service for a faster response.
Thank you very much!
Sad to see the decline
Folks, I dont know if things have changed at Hue Hearing..However, I bought one in March of last year for my left ear which is severely impaired.
It took almost 4 weeks for delivery, but it arrived and to this day I have not had a si gle problem with it.
It would be unfortunate if things have changed at Hue as at the time, they were highly rated and the cheapest I could find at £42 including delivery.
I'm not trying to convince anyone else to buy one, just shocked that a company could go from best to worst in less than 12 month.
6 March 2023
Unprompted review
Reply from HueHearing
We take great pleasure in providing you with the assistance that you need. HueHearing aims to provide a positive shopping experience for our valued customers.
If there’s anything we can do to make your experience better, just let us know by contacting our customer support.
We'd be happy to assist you in any case and look forward to hearing from you soon.
Thank you for choosing HueHearing!
Have a great day!
Not happy at all with the product
Not happy at all with the product. Volume control is impossible to adjust. Mainly because of the size. I would not recommend this type of hearing aid.
17 February 2023
Unprompted review
Reply from HueHearing
We sincerely regret any inconvenience this has caused you. Have you tried any of our troubleshooting suggestions?
We recognize that our hearing aids are not suitable for all of our customers. That is why, if our hearing aids do not work for you, we will refund your money within 90 days.
Please contact our customer service as soon as possible so that we can provide you with an amicable solution.
Thank you very much!
I sent hearing aids back after trying…
I sent hearing aids back after trying to work for me after about 3 weeks I could no get much sound from them they send an email the they received them on Feb.17 still know refund,I am trying to contact them today,March 3,their customer service line acts like you will get to talk to someone then while waiting on ph.for a representative phone keeps hanging up,I have been trying for an 11/2 hours,trying to figure my next move,I guess Better B. B.
3 March 2023
Unprompted review
Reply from HueHearing
We sincerely regret any inconvenience this has caused you. I understand you want a refund for the product you sent back to us.
Rest assured that our team will investigate this and provide you with an amicable solution to your problem.
Please include your order number when contacting our customer service for a faster response.
Thank you very much!
Got them and they were junk
Got them and they were junk! Returned company and it has been 25 days with no refund. They keep saying another 7 days or it may be your credit card company which is a bunch of crap! DON'T BUY THEM!!!!
3 February 2023
Unprompted review
Reply from HueHearing
We sincerely regret any inconvenience this has caused you. I understand you want a refund for the product you sent back to us.
Rest assured that our team will investigate this and provide you with an amicable solution to your problem.
Please include your order number when contacting our customer service for a faster response.
Thank you very much!
It is now 5 months since I asked for a…
It is now 5 months since I asked for a refund and was assured it was in the process. 5 months later, and after numerous emails that I have kept copies of, I appear to be no closer to receiving any refund.I have my doubts that this is a genuine company.
26 September 2022
Unprompted review
Reply from HueHearing
We sincerely regret any inconvenience this has caused you. I'd like to offer our assistance, and please provide your order number when contacting our customer service.
Rest assured that we will work hard to find a solution to your problem.
Thank you very much!
Don't buy hearing aids from this company
HueHearing is a cheating company!!
I never got my hearing aids and I got only a stupid answer from the service!!
25 February 2023
Unprompted review
Reply from HueHearing
We sincerely regret any inconvenience this has caused you. Please let us know if there is a problem when ordering our product.
Rest assured that we will find an amicable solution to your problem.
Thank you very much!
Like all other reviews I have not…
Like all other reviews I have not received my hearing aid and I want my money back keep emailing them and keep getting same automated response from Venus be WARNED DO NOT BUY FROM THIS COMPANY EVER!!!!!!
20 January 2023
Unprompted review
Reply from HueHearing
We sincerely regret any inconvenience this has caused you. I understand you want a refund for the hearing aids you ordered but never received.
Please provide us with your order number when contacting our customer service so that we can thoroughly investigate this.
Thank you very much!
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.