I purchased a pair of Hue Hearing aids in January 2023. They were unsatisfactory so with their approval I returned them in February 2023. They acknowledged receipt but never sent my money back despite... See more
HueHearing
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See what reviewers are saying
Ordered mine in April and it never arrived, they promised a refund but that nab ever came. The companies advertised on Facebook are half fake. I think hush eating is bankrupt
Ordered hearing aids back in December. They were supposed to be delivered, but never arrived. Promised new ones would be sent, but never had confirmation. Been chasing a refund since February with no... See more
They amplify every sound around you. Keys jangling and all manner of extraneous sounds. Changing volume level or using different ear buds make no difference. You might as well clip any microphone and... See more
Company replied
Company details
Written by the company
HueHearing offers affordable, ready-to-wear hearing aids
Contact info
99 South Almaden Boulevard, Suite 600, 95113, San Josse, United States
- (669) 244-8600
- help@huehearing.com
- huehearing.com
People also looked at
Liars!
Liars!
I ordered these hearing aids when I saw an ad on Instagram. Big mistake! I waited over a month and a half to receive them and I was not satisfied with the fit. They advertised that you can return them anytime and receive a full refund within 7 to 10 days. Not true! I kept contacting them after 30 days of not receiving a refund when they confirmed they received my item back and they kept sending me emails that their system was having technical difficulties and that’s it. No timeline when I was going to receive a refund. The same email from the same person kept coming to me. I then put a report into the Better Business Bureau and within two weeks. I received my refund and email from them. I have seen numerous post stating the same scenario. Do not order from this company..
9 January 2023
Unprompted review
Reply from HueHearing
We sincerely regret any inconvenience this has caused you. Please contact our support team as soon as possible and provide us with the information you've provided.
As a result, our team can quickly forward your request to our refunds team.
Please do not hesitate to contact us via the helplines listed below:
Give us a call:
+1 (669) 244-8600
Monday to Friday
9:00 AM to 6:00 PM EST
Send us an email:
help@huehearing.com
24 hours a day
7 days a week
bungled order
My order has not been delivered one month later and there's no communication coming through. I feel that it was a long con game and I, therefore, demand a full refund with immediate effect.
8 February 2023
Unprompted review
Reply from HueHearing
We sincerely apologize for the delay in your shipment. Due to a high volume of orders, our shipment team was overloaded with orders to ship. Our team values our customers and would like to work with you to find a solution to the shipment delay.
Please do not hesitate to contact us via the helplines listed below:
Give us a call:
+1 (669) 244-8600
Monday to Friday
9:00 AM to 6:00 PM EST
Send us an email:
help@huehearing.com
24 hours a day
7 days a week
I have been waiting for a month for my…
I have been waiting for a month for my hearing aids, I live in Michigan and as of today they are still LA. The company will not cancel or refund my money. Do not be fooled this company is a fraud.
31 January 2023
Unprompted review
Reply from HueHearing
We sincerely regret the delay in your shipment. If your order has already been shipped, we are unable to cancel it.
If you return the product to us after it has been delivered, our team will gladly refund you.
Please contact our customer service for instructions on how to return the product for a refund.
Please do not hesitate to contact us via the helplines listed below:
Give us a call:
+1 (669) 244-8600
Monday to Friday
9:00 AM to 6:00 PM EST
Send us an email:
help@huehearing.com
24 hours a day
7 days a week
No Refund Despite Promises for 3 Months!
The hearing aids did not work for my husband and they hurt his ears, so we have returned them for a refund. It's been over 3 months of emails and empty promises to refund our money, despite the fact that we received an email stating that they had received the return in October, 2022. It's now almost February, 2023.
How many times will we receive promises and excuses without receiving our money back?!
30 January 2023
Unprompted review
Reply from HueHearing
We sincerely regret any inconvenience this has caused you. Our team would be delighted to check on your order and process your refund.
Please keep in mind that refund processing can take up to 10 days.
If you have not received your refund within the timeframe specified, please check your bank account again. Then contact your credit card company; your refund may take some time to be officially posted. Contact your bank next. Before a refund is posted, there is usually some processing time. If you've done all of this and still haven't received your refund, please contact us again and we'll assist you.
Please do not hesitate to contact us via the helplines listed below:
During business hours, please call (669) 244-8600 or send an email to help@huehearing.com.
It is garbage,don't buy it
It is garbage .Newer buy it , Just waste of money
28 January 2023
Unprompted review
Reply from HueHearing
We understand that our product may not be the best fit for you.
Don't worry, we have a 90-day money back guarantee and will gladly refund you if you return the product to us.
Please do not hesitate to contact us via the helplines listed below:
During business hours, please call (669) 244-8600 or send an email to help@huehearing.com.
Three weeks and no product.
Three weeks and multiple calls still no package. Ordered Jan 5 today is the 27th. I was told that maybe it will be here on the 1st or 2nd of February. I really should have researched better, especially after all the terrible reviews on this site as well as the better business bureau. I really purchased these as a trial set of hearing aids to see if I would be compliant in wearing them. I cannot imagine that they are anything like aids that cost thousands. Oh well, still waiting.. but they did take my $$ and we have paid for a product that is not here.
27 January 2023
Unprompted review
Reply from HueHearing
We are sorry to hear that the delivery of your order was delayed. We try our best to provide exceptional service; however, some factors like shipping and handling are outside of our control, and issues like this can happen.
Please do contact our customer support team to have them track and to provide you the current tracking location of the package.
You can call us during business hours at (669) 244-8600 or shoot us an email at help@huehearing.com
Finally received this horribly tiny…
Finally received this horribly tiny hearing aid. I declare how can the volume be turned up when it is sooooo tiny? GRRR!!! This is a complete rip off. It reminds me of a hearing aid for a little baby! What gives Hue Hearing! It isn't worth the $$, how about one cent! This is not going to work and I will try to get a refund which I understand is also impossible to get back. REMEMBER you can always get in touch with the Atty. General of your State and the Better Business Bureau!
25 January 2023
Unprompted review
Reply from HueHearing
We sincerely regret any inconvenience this has caused you. We recognize that our hearing aids are not the best fit for you.
When you purchase our product, you are entitled to a 90-day money-back guarantee, and our team will gladly issue your refund once you return the product to us.
Please contact us so that our team can assist you with an RMA.
You can call us during business hours at (669) 244-8600 or shoot us an email at help@huehearing.com
The company is fraud
The company is fraud. They take your money, say the hearing aides are on the way 7 to 10 days. Well what they mean is maybe after they get into this country. I still haven’t received anything from them after 22 days .
21 January 2023
Unprompted review
Reply from HueHearing
Thank you for contacting us, and I'm sorry to hear about your dissatisfaction with the shipping of your item. We wish we could control every element of your package's trip, but once it leaves our warehouse, we lose control, though we wish this were not the case.
Due to the pandemic, some carriers are experiencing delays and extended shipping times, which may cause your package to be re-routed, but it will still be delivered to you.
We appreciate your understanding and apologize for any inconvenience this has caused.
Please let us know if you require any extra support.
You can call us during business hours at (669) 244-8600 or shoot us an email at help@huehearing.com
Still waiting for refund....
Returned item and am still waiting for a refund over 1 month later. I would give them zero stars if I could. I have filed a claim on my card to get my money back.
28 November 2022
Unprompted review
Reply from HueHearing
We sincerely regret any inconvenience this has caused you. I understand you want a refund because you have already returned the product to us. Rest assured, I'll make sure to have our refunds department to check on this.
Please provide us with your order number via phone or email so that we can investigate and refund your funds.
You can call us during business hours at (669) 244-8600 or shoot us an email at help@huehearing.com
Never got a refund...
I returned my hearing aides in plenty of time to receive a full refund in August 2022 and never have received a refund.
12 August 2022
Unprompted review
Reply from HueHearing
We truly regret any inconvenience this has given you. Please contact us via email or phone with your order number so that our team can completely evaluate your concern.
Our company honors our 90-day money-back promise and will gladly refund you once the merchandise is returned to us.
You can call us during business hours at (669) 244-8600 or shoot us an email at help@huehearing.com
Broken, non functional
My hearing aid which I only had for a few months became non functional after the compartment holding the battery split and I couldnt push it back into the hearing aid. I wrote to Hue but because it had passed the 90 day period they could not provide me with a new one. Disappointed!
1 January 2023
Unprompted review
Reply from HueHearing
We truly regret any inconvenience this has given you. Our team can only offer a replacement if the product is still inside the 90-day money-back guarantee period.
When you place your order, our business offers you a 3-year warranty during which we will adhere to all replacements if necessary.
If you have any further issues please don't hesitate to contact us!
You can call us during business hours at (669) 244-8600 or shoot us an email at help@huehearing.com
No refund
Sent my hearing back and was received on Nov 14th, 2022. I have received a response that my refund will be issued shortly, No further actions from the company. It is now jan. 2023.
GE Hannon
Ord # 245726
3 November 2022
Unprompted review
Reply from HueHearing
We truly regret any inconvenience this has given you. Our team honors our 90-day money-back guarantee and will promptly handle your refund once it is returned to us.
Our team has already handled your reimbursement back to your card, as we discovered when we checked.
Please let us know if you have not gotten it so that we can assist you.
You can call us during business hours at (669) 244-8600 or shoot us an email at help@huehearing.com
Still trying to obtain my promised refund as hearing aids not suitable, date 26th January 2023.
Trying to return for refund as hearing aids not suitable for me. I keep getting message to print returns label which states if not purchased on USD contact customer services. Mine were purchased from the UK in UK pounds. Dhon, at returns dept. keeps sending same message and so far no response from Customer services, so I can't print a return label so I can't return them.
26th January 2023. Thank you for your reply. Since my original posting I have requested the promised refund twice more, on 16th January 2023, and again yesterday 25th January 2023. On both occasions I have had replies from Venus with very similar messages, and I quote from the 16th: 'Don't worry, I have already informed our team regarding this matter. Rest assured that it will be refunded to your account.' It goes on to say: 'Please feel free to reach us at any time if you need assistance or have questions in mind.' Yesterday's reply stated, and I quote: 'it seems that there is an error with our systems that affects our refund process. Don't worry, I have already informed our team regarding this matter, and we will be re-processing the refund for you.' It goes on to say 'Should you have further concerns, please do not hesitate to contact us.' As my only concern is the refund of my money (which has already been promised) the only reason I keep contacting you is for the refund of my money! It would be nice if I could write a big thank you to you for your quick response in returning my money instead of what I am writing!!
30 December 2022
Unprompted review
Reply from HueHearing
We truly regret any inconvenience this has given you. Please contact our support team and provide your order number, and we will thoroughly investigate.
Our team strictly adheres to our 90-day money back guarantee and will gladly offer you with a full refund once the product is returned to us.
You can call us during business hours at (669) 244-8600 or shoot us an email at help@huehearing.com
Am Happy
I received my hearing aids today, and so far am very pleased with the results. I have been able to turn TV down, have to get used to talking on the phone, depends how I hold receiver as not to get whistling, so far so good
29 December 2022
Unprompted review
Reply from HueHearing
We take great pleasure in providing you with the assistance that you need. Hue Hearing aims to provide a positive shopping experience for our valued customers
If there’s anything we can do to make your experience better, just let us know by contacting our support. We'd be happy to assist you in any case and look forward to hearing from you soon.
You can call us during business hours at (669) 244-8600 or shoot us an email at help@huehearing.com
Thank you for choosing Hue Hearing!
Have a great day!
Having placed an order on the 25th…
Having placed an order on the 25th November, it's still not arrived. Customer services just keep blaming the courier's. Please be aware that although ordering from the USA the items are shipped from China. I've followed tracking and it's been in the UK since 16th December. Don't order these if you expect them to arrive in a reasonable time. As for the hearing aids, can't comment for the above reason.
22 December 2022
Unprompted review
Reply from HueHearing
Thank you for contacting us, and I'm sorry to hear about your dissatisfaction with the shipping of your item. We wish we could control every element of your package's trip, but once it leaves our warehouse, we lose control, though we wish this were not the case.
Due to the pandemic, some carriers are experiencing delays and extended shipping times, which may cause your package to be re-routed, but it will still be delivered to you.
We appreciate your understanding and apologize for any inconvenience this has caused.
Please let us know if you require any extra support.
You can call us during business hours at (669) 244-8600 or shoot us an email at help@huehearing.com
Not a reputable company
I was told several times that my refund was coming in timely fashion. It hasn't as of today. It's been almost 2 months now since I returned the hearing aids.
As of January 10, 2023, I was again promised by Zach that the refund was in process at the Refunds Dept. That email from him was on 12/27/2022. So, it continues. Emails saying the refund's in process and nothing to be seen.
19 December 2022
Unprompted review
Reply from HueHearing
We deeply regret any inconvenience this has given you. Please contact our customer service staff so that we can investigate your order and process your refund.
Please call us during business hours at (669) 244-8600 or shoot us an email at help@huehearing.com
I returned the two hearing aids per the…
I returned the two hearing aids per the company's instructions within the required time frame for a full refund. They acknowledged receipt of the two devices in an email to me. It is now one month later and they still have not refunded the purchase price, despite numerous emails and phone calls from me to them requesting the refund. This is obviously a scam. This company is not reliable and is not to be trusted.
15 December 2022
Unprompted review
Reply from HueHearing
We deeply regret any inconvenience this has given you. Please contact our customer service staff so that we can investigate your order and process your refund.
Please call us during business hours at (669) 244-8600 or shoot us an email at help@huehearing.com
Will not refund my money
The hearing aids did not work for me. I returned them in September of 2022. I have called and emailed numerous times, but have not received a refund nor a response. I need my 201.00 back very soon.
17 September 2022
Unprompted review
Reply from HueHearing
We deeply regret any inconvenience this has given you. Please contact our customer service staff so that we can investigate your order and process your refund.
Please call us during business hours at (669) 244-8600 or shoot us an email at help@huehearing.com
I ordered a pair of hearing aids
I ordered a pair of hearing aids. Two months later and I am still waiting for them to be delivered. Tried to get my money back from my credit card company and even that seems impossible.
6 December 2022
Unprompted review
Reply from HueHearing
Thank you for contacting us, and I'm sorry to hear about your dissatisfaction with the shipping of your item. We wish we could control every element of your package's trip, but once it leaves our warehouse, we lose control, though we wish this were not the case.
Due to the pandemic, some carriers are experiencing delays and extended shipping times, which may cause your package to be re-routed, but it will still be delivered to you.
We appreciate your understanding and apologize for any inconvenience this has caused.
Please let us know if you require any extra support.
You can call us during business hours at (669) 244-8600 or shoot us an email at help@huehearing.com
I would not recommend this product to a…
I would not recommend this product to a deaf monkey, I bought one of the same for a third of the price I paid for this hue hearing one, it does not work at all, you get no spare battery 1 tool which is useless, £60 I paid for a left ear, I got 1 left ear hearing aid, full set of tools and spare batteries for just over £20,avoid hue hearing at all costs, plus I waited 2 months for this to arrive
4 December 2022
Unprompted review
Reply from HueHearing
We sincerely regret any inconvenience this has caused you. Our hearing aids may not be a good fit for you, in which case our team will gladly issue a refund.
When you buy our product, you are entitled to our 90-day money-back guarantee, which our team values and will gladly process your refund.
You can call us during business hours at (669) 244-8600 or shoot us an email at help@huehearing.com
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