HueHearing 

Thanks for visiting Trustpilot. Unfortunately, it’s not possible to leave a review here anymore because the company’s website has closed. Feel free to contact us if you have any questions.

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 1 out of 5 stars

I purchased a pair of Hue Hearing aids in January 2023. They were unsatisfactory so with their approval I returned them in February 2023. They acknowledged receipt but never sent my money back despite... See more

Rated 1 out of 5 stars

Ordered mine in April and it never arrived, they promised a refund but that nab ever came. The companies advertised on Facebook are half fake. I think hush eating is bankrupt

Rated 1 out of 5 stars

Ordered hearing aids back in December. They were supposed to be delivered, but never arrived. Promised new ones would be sent, but never had confirmation. Been chasing a refund since February with no... See more

Rated 4 out of 5 stars

They amplify every sound around you. Keys jangling and all manner of extraneous sounds. Changing volume level or using different ear buds make no difference. You might as well clip any microphone and... See more

Company replied

Company details

  1. Hearing Aid Store

Written by the company

HueHearing offers affordable, ready-to-wear hearing aids


Contact info

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Returned hearing aids but never got refund

I purchased a pair of Hue Hearing aids in January 2023. They were unsatisfactory so with their approval I returned them in February 2023. They acknowledged receipt but never sent my money back despite my repeated emails to them. This company needs to be prosecuted.

23 February 2023
Unprompted review
Rated 1 out of 5 stars

I purchased a set and extended warranty…

I purchased a set and extended warranty they worked great for several months and one stopped working blue one I contacted them several times they said i will be replaced gave me a order purchase number and ask how we do terrible never got soon to be year I purchased new tips but useless no hearing aids stay away crooks

23 April 2023
Unprompted review
Rated 1 out of 5 stars

Don't buy from Hue Hearing

The hearing aids that I purchased from Hue Hearing did not work for me. I kept getting feedback. When I returned the hearing aids they did not return my money. I contacted Better Business Bureau, but Hue Hearing would not reply to them. I would not do business with this company. They are not legit.

13 January 2023
Unprompted review
Rated 1 out of 5 stars

Placed an order on February 2,never…

Placed an order on February 2,never received the order been trying for the last 5 months to get my money back ,please do not buy from these crooks ,its one big scam ,£160 down the drain ,and apparently they are now a part of another American company who deny any knowledge of hue hearing miss dealings ,a proper bunch of thieves together

10 August 2023
Unprompted review
Rated 1 out of 5 stars

Your informing me to be honest

Your informing me to be honest. You need to take a page out of your book. I bought, paid for and returned a set of your hearing aids...bottom line, you promised a refund by check, in the mail, I have never got the refund. That's my experience, I followed the rules and your company, didn't. I purchased the hearing aids in December of 2022. I'm using the date below as the date I returned them along with my dated letter.

5 January 2023
Unprompted review
Rated 1 out of 5 stars

PLEASE DO NOT PURCHASE

PLEASE DO NOT PURCHASE - THIS COMPANY IS A SCAM. Purchased additional replacement 3 years warranty and have e-mailed several times with no return response. Checked out other on line reviews and it seems I am not the only one!

6 August 2023
Unprompted review
Rated 1 out of 5 stars

A very bad company

A very bad company. DON’T BUY
I returned hearing aides in February.They have NOT GIVEN a refund.I’ve written many times.No answer.No refund. DON’T buy from them

1 February 2023
Unprompted review
Rated 1 out of 5 stars

I bought a hearing aid from Hue Hearing…

I bought a hearing aid from Hue Hearing it was completely dud i sent it back, a few week,s later it came back to me so their address is phoney. I got intouch with them and they said they would send a replacement nothing came so i asked for a refund, they completely cut me off and never replied to my email,s. They are scammer,s they owe me money. Don,t deal with them.

21 July 2023
Unprompted review
Rated 1 out of 5 stars

Rip off

I received these aids and used them for barely three weeks when they both failed to work. I contacted Hue and was assured that replacements would be sent. After almost five months, I still have not received them nor have they answered my emails. I strongly advise anyone not to buy from this place!

20 July 2023
Unprompted review
Rated 1 out of 5 stars

Do not buy Hue Hearing items from Amazon

What makes it extremely surprising about this company "Hue Hearing," is that they are now advertised extensively on-line on "Amazon's" site. As a long-time client of Amazon I contacted them about 3 weeks ago and informed them of the problems I've had with Hue hearing. Even though I did not buy my items from the Amazon's site they said they were unhappy to hear about my problems and would look into it for me. I am still waiting for any reply.

3 July 2023
Unprompted review
Rated 1 out of 5 stars

Scam

I bought a set for my husband in December 2022. He could not get them to do anything but make a high pitch squeeling. Worked with Hue Hearing and tried all they suggested. I sent them back asked for a refund. I have asked the 5? Times now and have been assured my refund was being processed. It is now July and I still have not been refunded.

20 December 2022
Unprompted review
Rated 1 out of 5 stars

AT LEAST DICK TURPIN THE HIGHWAY MAN WORE A MASK WHEN HE ROBBED YOU.

I would have have given a 0 rating if possible, as with so many other reviewers on here I have been waiting over 6 months for my mother in laws refund, and to add insult to injury she paid £30 insurance for the hearing aids that she has never been able to use ,twice we have been told the refund is on it's way the last time being 4 months ago.
PLEASE do not get mugged off by this crooked excuse of a company stay well clear.

11 July 2023
Unprompted review
Rated 1 out of 5 stars

Fraudulent

I returned my hearing aids because they didn't work and was assured that my refund was on the way. It never came and now their phone number is disconnected and they don't answer my emails. This company is a scam!

7 February 2023
Unprompted review
Rated 1 out of 5 stars

Don't get them!!

I ordered these hearing aids for my husband on the understanding there was a 90 day guarantee that if they were not suitable there would be a full refund. The hearing aids looked okay but kept whistling, echoing and we're uncomfortable theyndid not help my husbands hearing at all!!
Customer services appeared to be helpful...but it was just an empty promise having contacted them many times now there is still no refund and I don't expect there ever will be

21 March 2023
Unprompted review
Rated 1 out of 5 stars

I purchased two hearing aids the right…

I purchased two hearing aids the right aid the contact came out with the battery contacted the numerouse time but rubbish result. Didn't want a refund just a replacement right Aid would not recommend to anyone as you cannot trust their word. If you can't trust some ones word. Thats a very sad thing truth and honesty is just a curtesy

3 July 2023
Unprompted review
Rated 4 out of 5 stars

Got mine over a year ago and they still…

Got mine over a year ago and they still work fine. Maybe some of the complaints were looking for a miracle. It's not Miracle Ear that's a different product.
Did have problems with the wax guard plugging but took them out and added one of the ear covers and has been enjoyable to hear better.

27 June 2023
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look