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Review summary

Created with AI, based on recent reviews

Evaluating 207 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being polite, efficient, and helpful, often noting their expertise and friendly approach when assisting with inquiries and orders. The company is highly regarded for its excellent selection of parts, including those for older models, which are often difficult to find elsewhere, and for offering competitive pricing. Reviewers frequently highlight the quick dispatch and prompt delivery of orders, with many receiving their items well-packaged and correct, even for international shipments. However, some customers experienced issues with delivery times, noting delays despite opting for faster shipping, and a few reported a lack of communication regarding order status, particularly for high-value items or when unexpected payment issues arose. There were also isolated concerns about packaging for delicate parts and instances where orders were initially sent to the wrong address.

What people talk about most

Delivery service

People report positive experiences with delivery service, frequently praising the quick and fast delivery... See more

Product

Customers consistently note positive experiences with product, praising the wide range of quality spares and... See more

Service

Users describe positive interactions with service, consistently praising the quick, efficient, and helpful... See more

Order

Customers generally report positive experiences with ordering, highlighting prompt responses, quick dispatch,... See more

Staff

Reviewers consistently express satisfaction with the staff, highlighting their helpfulness, knowledge, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Just received my latest order from gutsibits! well packed and sent out very quickly after ordering!, the go-to shop for Guzzi spares in the uk!. Staff always polite personable and efficient , couldn'... See more

Rated 5 out of 5 stars

Carburettor Rebuild I've recently taken on a 1993 V65 Florida as a project. It's been stood in a garage for years. First step, get it running. Got ignition, need to properly sort carbs and fuel l... See more

Rated 5 out of 5 stars

Brilliant bit of kit, two into one exhaust, mistral pipes. Fitted perfectly, half the weight of the original through box. Only suggestion would be to sell the small oxygen sensor socket. I have fitte... See more

Rated 5 out of 5 stars

Great selection of Guzzi parts, easy to find the required part, easy to purchase, with a reasonable international shipping fee to New Zealand. Parts arrived, in good time, packaged well and correct. G... See more


Company details

  1. Motorcycle Equipment and Accessories Store

Information provided by various external sources

New and used Moto Guzzi spares and accessories, all the parts you need for your Moto Guzzi from Brembo, Dellorto, Domino, CEV, Hepco & Becker, Mistral, Lafranconi, ENI, Moto Guzzi and the rest


Contact info

4.8

Excellent

TrustScore 5 out of 5

1K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Hasn’t replied to negative reviews

How this company uses Trustpilot

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Visiting the store was a great…

Visiting the store was a great experience due to the outstanding service and expert knowledge. The parts are reasonably priced. Ordering by mail was seamless, with the items arriving securely. The service consistently impresses me.

16 December 2025
Unprompted review
Rated 4 out of 5 stars

Jo answered my questions very promptly…

Jo answered my questions very promptly and I was able to place and pay for the order very easily. the only slight disappointment was that the parts I ordered had to be supplied from Ital (Brembo) and as I live in Italy it would have been great if they could have been sent to me directly, however Jo said that they had to go via the UK.

25 November 2025
Rated 3 out of 5 stars

Great product, but import tax should be mentioned

Great product and a really nice update for my Guzzi. It would have been helpful to mention upfront that import tax is payable in addition to UK VAT, which added €13. Besides, I had to chase the package with the carrier for a few days as additionally payable tax obviousy is not standard there.

24 November 2025
Rated 5 out of 5 stars

efficient service

Easy to deal with always willing to take a reasonable offer on used items.
Super fast delivery.
Have used them on more than one occasion.

3 December 2025
Rated 5 out of 5 stars

Great customer service

I requested notification when my part became available. I got my notification and was able place my order by telephone. I spoke to a knowledgeable gentleman who was able to confirm that I had ordered the correct part.
The part was with me couple of days later.

2 December 2025
Rated 5 out of 5 stars

Good communication

Good communication, responded quickly to question asked involving international order.

Product as described, packaged well and protected. Shipping fee was not excessive.

26 November 2025
Rated 5 out of 5 stars

There was an error in the manual that I…

There was an error in the manual that I ordered, on the cover it was correct but the interior it was for a different machine. I contacted Gutsibits and Hamish replied immediately with an offer to send out the correct manual free of any charges. First class service.

25 November 2025

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